I work night shift for a company that ships with FedEx, and a good 70% of the calls are due to delays in shipment or lost packages, and we have to try to calm FedEx for information. I have tried figuring out online what the customer service hours are, but have not had any luck. I know when I have called after 8pm or so on a weekday, the call dropped when the system tried to transfer me to a human. I get a lot of calls on Saturday night requesting that we call FedEx right then, and if not right then, Sunday morning. Is it even possible to get through to someone on a Sunday? Or should my follow-ups be for Monday? Also, it's great that FedEx is now taking pictures when they deliver packages, but 90% of them are just blurry close ups of a box, or a picture of the box still on the truck.....

Getting harder and harder to actually speak with a real person at Fed Ex. Here's how to do it:

Dial 800-463-3339 for customer service. After you hear the automated voice, say "main menu," then say "technical assistance," then say "more options," then say "something else."

That is the only way I got through to an actual person. Took over half an hour to figure it out.

this is how just about all automated phonelimes are set up but if you spam the 0 key when it requests you to select a service or what have you. it will bypass the automated call system and default you to an operator.

Not sure if this has been posted before but in case anyone needs it here’s how:

• Dial the 1-(800) number (+1 (800) 463-3339) • When you get the chance, say “main menu” • Press 7, then 7 again and then 8 • You will be asked to provide a tracking number. Don’t say anything and in a few moments you will be told to hold while you’re connected to a fedex representative

This method has worked for me 100% of the time !