Just a few quick notes on J. Crew and J. Crew Factory returns during this busy, sales-filled weekend...
Yea. This change in return policy to 30 days is quite sneaky. Especially since it took 3 weeks for the shipment to get to me
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I shop here online quite often as I like the fit, price, and styles, and usually it's because I'm exactly halfway between about 3 different store locations, so none are convenient. Sometimes, it pays to read the return policy before pulling the trigger. I learned a few interesting and important things you all might want to take into account.
J. Crew retail items
Will accept unworn, unwashed, undamaged or defective merchandise for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise purchased by cash or check must be accompanied by the original receipt. Refunds will be made in the form of the original payment. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Additionally, no order shipped internationally can be returned to a retail location.
J. Crew phone/internet items
Can be returned or exchanged within 60 days of purchase (not the 30 as retail items). J. Crew CAN give refunds/exchanges of purchases made by phone/internet in US stores but NOT CANADA (sorry, guys). SHIT. I done fucked up. Ignore that, and know this, instead: J.Crew phone and Internet purchases cannot be returned to J.Crew retail store locations in Canada. J.Crew phone and Internet purchases shipped internationally (outside of Canada and Japan) may not be returned to any retail location.
J. Crew Factory retail items
Similarly, within 30 days of in-store purchase.
J. Crew Factory phone/internet items
Similarly, within 60 days of purchase. Additionally, phone/online J. Crew Factory purchases CAN be returned to J. Crew Factory store locations and, in fact, this is what prompted me to write this all up. Good to know.
Final Reminder
J. Crew items can only be returned to J. Crew, and J. Crew Factory returned only to J. Crew factory via any of the applicable methods above.
I think that about covers it. Someone correct me if I got anything wrong. Shit can be confusing.
Yea. This change in return policy to 30 days is quite sneaky. Especially since it took 3 weeks for the shipment to get to me
I have like 10 J Crew locations nearby (manhattan) but no j crew factory... how would I return something to them? Can I mail it back? Can I return to a regular J Crew store?
Just had a question: I bought a number of things online from the J Crew website (NOT J Crew Factory) and would now like to return several of them. Can I drop by my local J Crew Factory store to return them? Or must I go to the J Crew store or return them by mail?
Thanks for the advice, guys.