I recently had ordered a fair isle sweater from Jcrew Factory about a week back after hearing about it on fmf. The expected ship date was in October, and I had realized I no longer wanted the sweater. So I called Jcrew and emailed them saying to cancel my order a week ago. Fast forward to today and I check my bank account, and it shows that there is an authorization for the purchase amount of $50.17. I call Jcrew up and the lady I spoke to informed me that the man I spoke with a week earlier actually had forgotten or neglected to cancel my order and that the order was shipped. After apologizing she offered to send me a $50 Jcrew/Jcrew factory giftcard for the inconvenience. On top of that, she said they will waive the return fee if I do decide to return the sweater. After apologizing about ten more times for a mistake not even on her part, the conversation ended. This is not the first time these folks have impressed me with just how far they will go to please customers. Jcrew has a life long customer in me. Just thought I'd share this.

I feel compelled to give a shoutout to some exemplary customer service at J.Crew after having terrible experiences with Microsoft and Paypal recently.

I recently bought some items online during the summer sale this past week. Unfortunately I checked out using my saved information, not realizing that I hadn't changed my address after moving recently. I didn't realize this until I got the arrival notice email from UPS.

I gave J.Crew a call to see what I could do to help resolve the situation. I was expecting them to ask me to find a way to get the original package to them or work with my previous address to reroute the package. That honestly would have been very reasonable since it was my mistake.

I was pleasantly surprised when they said they would refund my full order and place a reorder for me at the sale price with no penalty charge. It's absolutely fantastic to have a company go above and beyond for the customer, especially at a time where most customer service reps seem flat out awful. It's doubly great that this has been the norm for at least the last two years as indicated by u/Bezant's post.

TL;DR: I messed up and sent order to wrong address. J.Crew gave me full refund and placed re-order for me to new address at no extra charge.