I recently had ordered a fair isle sweater from Jcrew Factory about a week back after hearing about it on fmf. The expected ship date was in October, and I had realized I no longer wanted the sweater. So I called Jcrew and emailed them saying to cancel my order a week ago. Fast forward to today and I check my bank account, and it shows that there is an authorization for the purchase amount of $50.17. I call Jcrew up and the lady I spoke to informed me that the man I spoke with a week earlier actually had forgotten or neglected to cancel my order and that the order was shipped. After apologizing she offered to send me a $50 Jcrew/Jcrew factory giftcard for the inconvenience. On top of that, she said they will waive the return fee if I do decide to return the sweater. After apologizing about ten more times for a mistake not even on her part, the conversation ended. This is not the first time these folks have impressed me with just how far they will go to please customers. Jcrew has a life long customer in me. Just thought I'd share this.