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My order was delivered but not received.

Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. We ask that you please take the following steps before we investigate further: · • Check with your neighbors, roommates, property manager, or front office• Search around your porch or property in case the package was placed in a secure and hidden location• Confirm with your delivery provider to see if the package was held · If you don't receive your order within 14 days, please reach out to [email protected].

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How long will it take to ship my order?

It takes approximately 1-2 business days to process your order. Once shipped, you should receive it in 3-8 business days. · Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases.

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J.Crew Always

Returns - J.Crew Always

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Orderly

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J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly

Refunds for international customers include additional costs like return shipping and original shipping charges ... Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included.

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Order Status | J.Crew

About J. Crew ... Want to check the status of your order?

factory.jcrew.com › ca › help › returns-exchanges

Returns & Exchanges | J.Crew Factory

J.Crew Factory gladly accepts returns, in the country where purchased, of unworn, unwashed, undamaged or defective merchandise purchased in one of our Factory stores for a full refund or exchange within 30 days of original purchase.

YouLookFab

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Return woes with J. Crew - YouLookFab Forum

I would absolutely call again. It's unacceptable service. I've never had that happen to me. My husband has had some trouble with J. Crew orders in the past -- not getting the right item, etc. -- and like Sveta, he got profuse apologies plus a gift card for his woes.

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J.Crew Always

We only accept online returns for J.Crew Always items at this time.

factory.jcrew.com › ca › help › international-orders

International | J.Crew Factory

International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·

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November 18, 2024 - U.S. Return Policy and Exchange PolicyJ.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S.

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J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like

1 month ago - Confused about the J Crew return policy? This guide explains timelines, in-store vs. Factory rules, shipping steps, fees, and how to get your refund faster—based on real shopper experience.

reddit.com › r/jcrew › beyond angered by the return policy

r/jcrew on Reddit: Beyond angered by the return policy

July 9, 2025 -

I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.

I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.

Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?

Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?

So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.

Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.

Top answer

1 of 5

Have you explained it to customer service exactly like this but more calmly?

2 of 5

They’ve burned me on this a few times too. One of their reps told me to allow 1-week for delivery to me and expect up to 3-weeks for the return to be received by JCrew. I guess I should just have the packages delivered to the Post Office so I can try them on there and make my return before leaving the facility.

jcrew.com › AST › HelpAssortment › Delivery › ReturnsExchanges.jsp

Returns & Exchanges : Help | J.Crew

Visit JCrew.com to learn about our Returns and Exchanges policy for store purchases, phone and internet purchases, and more.

DoNotPay

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The J.Crew Return Policy Made Simple

These are: ... To get reimbursement or a replacement in-store, take the item to a shop of the subsidiary you bought it from. Once there, reach out to a customer service agent or another authorized person.

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J.Crew Return Policy Guide

August 19, 2024 - They can only process any return after 48 hours of you receiving the package. After processing your return, they will refund you for the original item price and any duties and taxes paid on the item.

JustAnswer

justanswer.com › software › q1uvx-want-return-two-duplicate-purchases-bought.html

How to Return Duplicate Online Purchases? | J. Crew FAQ

**Visit the J. Crew Website**: ... the duplicate items.4. **Initiate a Return**: Look for an option to initiate a return or exchange next to the relevant orders....

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J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault

3 weeks ago - The J.Crew return policy gives you 30 days to return most unworn, unwashed items with original tags—whether purchased online or in-store. With a $7.50 return shipping fee for mail-in orders and final sale exclusions on personalized or intimate items, it’s important to know your options.