J.Crew
jcrew.com › help › returns-exchanges
Returns & Exchanges | J.Crew
Online and Phone Orders J.Crew Factory accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase.
J.Crew
jcrew.com › ca › help › international-orders
Jcrew
J.Crew - International Shipping & Handling
Reddit
reddit.com › r/jcrew › return address
r/jcrew on Reddit: return address
August 26, 2022 -
What is the address to do returns? I was able to get the packing slip but not the shipping label printed. help!
Top answer 1 of 2
1
Do you still have the packing slip in your email? They can probably print it for you at UPS (or wherever you're supposed to return it- whatever the email says- I can't remember which service they go through right now)
2 of 2
1
I think of you just go through their website and “start a return” and go through the steps they will email or have you download the return slip. If you can’t print it, you can copy the address from there. Also local library or kinkos if you need to print something
Do you allow returns in J.Crew stores?
We only accept online returns for J.Crew Always items at this time. Please visit our Returns page to process your return.
jcrew.thredup.com
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
What is the return policy?
If you decide an item isn't the right fit for you, visit our Returns page to process your request. Returns must be sent back within 14 days of delivery. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your order is arriving in multiple shipments, you may have different return windows. Multiple items may be sent in one package, as long as the return slips are included. · Refund Requirements:• Items MUST be returned in the condition that you received them (i.e., items that are Tags Attached must have original tags attached, clothing must not be worn or washed,
jcrew.thredup.com
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
Can I change the shipping address on my order?
Please reach out to [email protected] to see if an update to your shipping address is possible—make sure to include your order number and new address. Once an order has been processed, the shipping address cannot be changed. In these cases, we recommend establishing a mail forwarding address.
jcrew.thredup.com
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
J.Crew Always
jcrew.thredup.com › home › returns
Returns - J.Crew Always
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Orderly
joinorderly.com › returns › jcrew
J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly
Explore J. Crew’s easy returns policy. Learn about costs, timelines, and methods for store and online purchases. Simplify your returns with our comprehensive guide.
J.Crew
factory.jcrew.com › ca › help › international-orders
International | J.Crew Factory
International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·
J.Crew
factory.jcrew.com › ca › help › returns-exchanges
Returns & Exchanges | J.Crew Factory
Online and Phone Orders J.Crew gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online, by phone or in stores for delivery that shipped to a U.S. address for a full refund or exchange within 30 days of original purchase.
J.Crew Always
jcrew.thredup.com › home › faqs
FAQs - J.Crew Always
We only accept online returns for J.Crew Always items at this time.
Reddit
reddit.com › r/frugalmalefashion › j.crew return policy changed from 60 days to 30 days
r/frugalmalefashion on Reddit: J.Crew return policy changed from 60 days to 30 days
April 24, 2019 -
I don’t think I’ve seen anyone mention this yet...
J.Crew changed their return policy from 60 days to 30 days on April 5. Anything that shipped before then will still have the 60 day return window, but anything after that is down to 30 days.
I don’t think they sent out an email or anything that mentioned the change; I just happened to notice it on a recent order packing slip/receipt and asked CS about it.
Caveat emptor!
Top answer 1 of 5
164
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.
2 of 5
19
Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)
J.Crew
factory.jcrew.com › ca › help › contact-us
Contact Us | J.Crew Factory
International Orders & Returns · J.Crew Credit Card · Gift Cards · Teacher & Student Discount · Afterpay · Route · Size Charts · Contact Us · About J.Crew Factory · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·
J.Crew
jcrew.com › AST › HelpAssortment › Delivery › ReturnsExchanges.jsp
Returns & Exchanges : Help | J.Crew
Free standard shipping with J.Crew Rewards.† · My Account · Register | Sign In · Welcome, (Not you?) | Sign Out · | Ship To: United States | Change · Shopping Bag · Shopping Bag · Search · ship to: United States · | change · It seems something went wrong…
Elliott Report
elliott.org › home › j.crew customer service contacts
J.Crew Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
August 10, 2025 - Yes, J.Crew accepts returns of online purchases at the physical store locations. Take the item(s) along with the original packing slip or receipt to the store for a refund or exchange. If you need help with J.Crew, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy. Get Help DISCLAIMER: The names, numbers and email addresses ...
DoNotPay
donotpay.com › learn › j-crew-return-policy
The J.Crew Return Policy Made Simple
Cross-border returns aren’t available outside North America. For check payments, you’ll receive a refund in cash · The J.Crew Factory return policy has a few additions. These rules apply only to chain stores of J.Crew Factory.
J. Crew Group, LLC
investors.jcrew.com › contact-information
CONTACT | J. Crew Group, LLC
Email: [email protected] J Crew Board of Directors c/o Corporate Secretary 17th Floor 225 Liberty Street New York, NY 10281
Racked
racked.com › 2017 › 1 › 3 › 14095576 › customer-service-sephora-jcrew-zara-nordstrom
How to Return Anything at the Big Online Stores - Racked
January 3, 2017 - You can reach a customer service rep with a toll free number (855-HNM-SHOP) and email address ([email protected]). You have 30 days to return for a full refund online or in stores, but an important note: All returns by mail warrant a $5.95 deduction from your return. In-store returns without a receipt will get you a gift card at the current selling price. J.Crew offers help by email ([email protected]); live chat every day from 9 a.m.
Returnpolicyvault
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault
3 weeks ago - J.Crew accepts returns of unworn, unwashed, undamaged, or defective merchandise within 30 days of the original purchase date. This 30-day window applies to both online and in-store purchases shipped to a U.S. address.
Yo! Free Samples
yofreesamples.com › home › j.crew return policy guide
J.Crew Return Policy Guide
August 19, 2024 - By default, J.Crew will accept returns of unworn or defective items purchased online, by phone, or in stores and shipped and delivered to a U.S. address within 30-days of purchase for a full refund or exchange.
YouLookFab
youlookfab.com › welookfab › topic › return-woes-with-j-crew
Return woes with J. Crew - YouLookFab Forum
I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement. J Crew covered the shipping costs for both the return and the re-shipping, plus they enclosed a gift card for the "inconvenience".
The Budget Fashionista
thebudgetfashionista.com › home › shopping › how to return items to j.crew
J Crew Return Policy — How to Return Items to J.Crew by Budget Fashionista
March 21, 2010 - Refunds are sent to your original payment method once the return is processed. You’ll also get an email confirmation when the return is complete. J.Crew offers free exchanges for U.S. orders. You can exchange an item for the same style and color in a different size.