J.Crew
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Returns & Exchanges | J.Crew
International Return and Exchange Policy J.Crew gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase click here ...
Reddit
reddit.com › r/jcrew › beyond angered by the return policy
r/jcrew on Reddit: Beyond angered by the return policy
July 9, 2025 -
I placed an order on 5/23 and paid for expedited shipping, which went out 5/24. I received my order on 5/28.
I returned some items from the order and dropped off the shipment on 6/17, well within the 30 day window. I paid $7.95 for the return label.
Today, I received an email that my refund is in the form of a gift card because it was not received or processed within the 30 day time period. Are you kidding me?
Apparently the 30 day window starts when the items ship (not received) AS WELL AS the time it takes THEM to receive and process the return, which took 3 f*cking weeks. Are you kidding me?
So considering I received my package on 5/28, by this logic I would have had to return my package 5/26, 2 days before I even received it. This is a straight up SCAM. I'm livid.
Is this new? Because I've bought and returned from JCrew many times and this was never an issue. Wondering if anyone can comment on this. I'm shocked to not see any other mentions.
Top answer 1 of 5
29
Have you explained it to customer service exactly like this but more calmly?
2 of 5
15
They’ve burned me on this a few times too. One of their reps told me to allow 1-week for delivery to me and expect up to 3-weeks for the return to be received by JCrew. I guess I should just have the packages delivered to the Post Office so I can try them on there and make my return before leaving the facility.
Reddit
reddit.com › r/frugalmalefashion › j.crew return policy changed from 60 days to 30 days
r/frugalmalefashion on Reddit: J.Crew return policy changed from 60 days to 30 days
April 24, 2019 -
I don’t think I’ve seen anyone mention this yet...
J.Crew changed their return policy from 60 days to 30 days on April 5. Anything that shipped before then will still have the 60 day return window, but anything after that is down to 30 days.
I don’t think they sent out an email or anything that mentioned the change; I just happened to notice it on a recent order packing slip/receipt and asked CS about it.
Caveat emptor!
Top answer 1 of 5
164
In my opinion that's plenty of time to know if you want to keep something. They have a business to run, everything is already 60% off every other week, probably tired of taking 49 day old returns.
2 of 5
19
Having worked at JCrew, wasn't the return policy always 30 days (except holidays which are 45(?) Days and also longer if you were belligerent about it)
Can J.Crew store items be returned to J.Crew Factory locations?
No, J.Crew and J.Crew Factory have separate return processes.
returnpolicyvault.com
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges ...
Is there a return shipping fee for J.Crew online returns by mail?
Yes, a $7.50 fee applies if you use J.Crew’s pre-paid return label.
returnpolicyvault.com
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges ...
How does J.Crew process refunds for returned merchandise?
Refunds go to the original payment method, usually within 3–5 business days after processing.
returnpolicyvault.com
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges ...
CLOSO
closo.co › home
J Crew Return Policy: What the Real “J Crew Return Policy” Looks Like
November 25, 2025 - If the retailer you’re returning to doesn’t offer it, you’ll need to use the standard return process — though many shoppers now ask brands to add Closo because it makes returns significantly easier. Short answer: usually no, but there are nuances. J.Crew’s 30-day window is one of ...
Orderly
joinorderly.com › returns › jcrew
J. Crew Returns Policy & Guide | Hassle-Free Returns Today — Orderly
30 days from purchase · Multiple orders can be returned in the same package if returns are initiated for each order and all return packing slips are included. Online and phone purchases can also be returned in store. Refunds will be made in the form of the original payment, unless we agree ...
DCUM Forum
dcurbanmom.com › jforum › posts › list › 1146104.page
J crew return after 30 days
Subject: J crew return after 30 days · quote · Anonymous · report · 07/26/2023 08:37 · Subject: Re:J crew return after 30 days · quote · Anonymous · report · 07/26/2023 13:23 · Subject: J crew return after 30 days · quote · Anonymous · report · 07/26/2023 14:17 ·
Returnpolicyvault
returnpolicyvault.com › home › j.crew return policy 2025: essential info for smooth exchanges
J.Crew Return Policy 2025: Essential Info For Smooth Exchanges - The Return Policy Vault
1 month ago - J.Crew accepts returns of unworn, unwashed, undamaged, or defective merchandise within 30 days of the original purchase date. This 30-day window applies to both online and in-store purchases shipped to a U.S.
J.Crew Always
jcrew.thredup.com › home › returns
Returns - J.Crew Always
back to J.Crew · Newsletter · 0 · Shop Resale · Sweaters · Dresses · Coats · Bags, Shoes & Boots · Girls' Styles · Boys' Styles · Trade In · About · FAQ · Account · Cart · Your cart is empty ·
Blogger
jcrewaficionada.blogspot.com › 2010 › 09 › news-about-jcrews-return-policy.html
J.Crew Aficionada: News About J.Crew's Return Policy
If the original receipt is unavailable, ... policy will be in effect. The new policy will be return in 30 days only, no returns without receipts, no returns after 30 days -period....
DoNotPay
donotpay.com › learn › j-crew-return-policy
The J.Crew Return Policy Made Simple
You can’t return orders made ... from the day when the retailer receives your package. To be eligible for the full refund or exchange, you need to return merchandise no later than 30 days following the transaction....
DCUM Forum
dcurbanmom.com › jforum › posts › list › 408861.page
Returns beyond 60 days
Your current identity is: Anonymous · Login · Search · Recent Topics · Hottest Topics · FAQs and Guidelines · Returns beyond 60 days · post reply Forum Index » Beauty and Fashion · 09/01/2014 12:51 · Subject: Returns beyond 60 days
J.Crew
jcrew.com › help › customer-service
Customer Service | J.Crew
J.Crew Gift Card · Teacher & Student Discount · Shipping & Handling · Returns & Exchanges · International Orders & Returns · Afterpay · Route · Size Charts · About J. Crew · Careers · Investor Relations · Terms of Use · Privacy Policy · Responsible Disclosure Policy ·
Yo! Free Samples
yofreesamples.com › home › j.crew return policy guide
J.Crew Return Policy Guide
August 19, 2024 - J.Crew and J.Crew Factory stores will accept returns, but not exchanges, of unworn, undamaged, or defective items purchased online or in-store within 30-days of purchase when accompanied by a purchase receipt.
Rather-Be-Shopping
rather-be-shopping.com › home › j.crew return policy: it’s not great, here’s all you need to know
J.Crew Return Policy: It's NOT Great, Here's All You Need to Know
September 5, 2025 - J.Crew has a strict blanket policy of not allowing returns, or store credit, after 30 days have passed.
Threads
threads.com › @cynthialivingindc › post › DEXxCh-J4zN
That’s ridiculous. The return period should be till the end of January.
The return period should be till the end of January. ... Most stores start 90 day windows for returns at the holidays here is J CrewsFor orders placed from November 1, 2024, through December 9, 2024, enjoy extended holiday returns and exchanges until January 9, 2025.
The Budget Fashionista
thebudgetfashionista.com › home › shopping › how to return items to j.crew
J Crew Return Policy — How to Return Items to J.Crew by Budget Fashionista
March 21, 2010 - J.Crew accepts returns and exchanges within 30 days of the original purchase date for unworn, unwashed, and undamaged items.
J.Crew
factory.jcrew.com › ca › help › returns-exchanges
Returns & Exchanges | J.Crew Factory
International Return and Exchange Policy J.Crew Factory gladly accepts returns or exchanges of merchandise purchased online within 30 days of original purchase. Final sale items cannot be returned or exchanged. If for any reason you are not satisfied with your international online purchase ...
J.Crew
jcrew.com › help › international-orders
International Orders & Returns
J.Crew - International Shipping & Handling
Threads
threads.com › @alihamten › post › DEWF1zRPJap
Okay @jcrew. My daughter just tried to exchange 4 items (with receipts) she received for Christmas.They were purchased by her grandmother in November. She was told they couldn’t do so because it was past the 30 day return window. That is terrible service. All she wanted was to purchase something else from the store. Won’t be shopping at JCrew again!
They should be able to exchange, just not return after 30 days.
YouLookFab
youlookfab.com › welookfab › topic › return-woes-with-j-crew
Return woes with J. Crew - YouLookFab Forum
I order from J Crew online all the time and have always had a good experience with refunds from returns. I'd contact them again and ask for more information about the "wear" on the item, especially if you repackaged it in the same state as it was when you opened it. I did receive a J Crew sweater once that smelled of cigarette smoke when I took it out of the plastic package. I phoned the customer service line and, after receiving a profuse apology, was told to ship it back for a replacement.