I wanted to call them with a problem with my order only to discover there's no phone number on their website. I googled for one and the one I found is a scam number now. So I tried the chat and talked to AI bots for ONE HOUR!

I feel compelled to give a shoutout to some exemplary customer service at J.Crew after having terrible experiences with Microsoft and Paypal recently.

I recently bought some items online during the summer sale this past week. Unfortunately I checked out using my saved information, not realizing that I hadn't changed my address after moving recently. I didn't realize this until I got the arrival notice email from UPS.

I gave J.Crew a call to see what I could do to help resolve the situation. I was expecting them to ask me to find a way to get the original package to them or work with my previous address to reroute the package. That honestly would have been very reasonable since it was my mistake.

I was pleasantly surprised when they said they would refund my full order and place a reorder for me at the sale price with no penalty charge. It's absolutely fantastic to have a company go above and beyond for the customer, especially at a time where most customer service reps seem flat out awful. It's doubly great that this has been the norm for at least the last two years as indicated by u/Bezant's post.

TL;DR: I messed up and sent order to wrong address. J.Crew gave me full refund and placed re-order for me to new address at no extra charge.