Just got mine in, and everything on the website says it has noise cancelling:

https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve2-65

But nothing on the manual says it has and I find it's not cancelling any noise at all?

How do you turn it on? Off?

I have recently purchased a Jabra evolve2 65, and it seems that the "noise cancelation" feature of the microphone is not working. Other people on the conference calls can clearly hear my surroundings. And when I test microphone activity in os and apps, i see the microphone is picking up all the sounds from my surroundings. I have previously had an Evolve2 45 headset and I and its noise cancellation worked perfectly, my coworkers could only hear stray sound when i was talking not when i was silent, as if the microphone toggled off when i was silent. This doesnt happen for so reason on the 65.

I have the headset fully updated and jabra software on mac os is fully updated. The jabra software does not see the headset after the last software update for some reason, it did see it initially. I can however see my headset in the Sound+ android app and change the settings? All other features of the headset seem to work correctly, like the busylight, tone, eq and others. The microphone and playback quality seems to be ok too, so only the "noise cancelation" doesnt seem to be working. I have tested this on 2 OSes, MacOs and linux, on both of these Evolve 45 worked as intended in this regard.

Why do these very similar headsets behave so differently?I changed the 45 to 65 because i liked the noise cancellation and wanted to have bluetooth too.

I’m currently using the Jabra Evolve 75 with the Jabra Link 380 adapter for work. When I’m in the office, customers complain that they hear a lot of background noise that my mic is picking up. Is there any way for me to isolate my voice on calls or any setting that can modify the mic sensitivity? Any help is much appreciated. Thank you!