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I got these earbuds a month ago. When I first got them, whenever I tried to pair them to my phone they would ask for a pin. Yes, I tried 0000, 1111, and 1234, none of them worked, and there's no other suggestions online.
However eventually they just kinda... started working. They connected on their own while I had them on and that was great. I've been using them and I like them.
Then, last night, they disconnected and wouldn't connect again. When I tried pairing it would ask for a pin. I tried a factory reset as it was suggested online. Then the same thing happened again, it paired on its own, but only the left one. The right won't connect even if the left one is already working. I've also tried factory resetting again, but now it won't happen.
I reached out to the Harmon support team and they helped me connect mine.
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Forget device and put earbuds in case
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Turn on earbuds
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Tap the JBL logo on both earbuds simultaneously 3 times at a slow pace
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Do that until you hear both earbuds make the pairing sound then you can click on the device in your Bluetooth settings
Any luck? I'm having issues with them right out of the box.