Friend introduced me to Keychron C1 wired. I fell in love right away. As an Asian user, became almost proud knowing that it is a Chinese company. Hot headed me, spent 75 usd + 18 usd shipment. Then realized if you go to Taobao.com (alibaba) they sell the same model for 250 RMB, and mind you guys let’s say we put some shipment fee here 100 RMB, that would be 400 RMB which is roughly 58 USD.

What a ripoff for oversea buyers. So I demanded refund, they told me for refund, I am responsible for the freaking shipment costs.

What is more ridiculous is I connected with the CEO, he is nice enough to talk to me to try to address the issue, but after his “investigation” told me the price difference is due to a promotion in China. What kind of promotion causes the price difference to reach almost 3 times?

So in short, they sold the product with no free refund, crazy rip off and terrible customer service even from CEO Mr. Nick Xu himself. Proud Asian my ass. I will send screenshots of our conversation. Let me know what you think guys. Decent product? Maybe. Piece of junk company, Definitively.

Until now, I can responsibly tell all consumers who are considering purchasing keyboards from this Chinese company Keychron: Do not buy!

A few days ago, I posted a detailed, clear, and evidence-based post introducing the hellish experience of purchasing and using a Keychron keyboard.

The Keychron customer service pretended to ask me for my order number under the post and said they would resolve it for me, but in reality, they were just using my anger after being angered by their mechanical responses to whitewash themselves.

This is the notorious logic everyone knows: when you have a problem, you can blame the other party for having a bad attitude, thereby avoiding responding to your own issues.

Here I also post the chat records with their customer service: https://ibb.co/VwFFY8z https://ibb.co/SwKYCP3
https://ibb.co/GQjCjxr https://ibb.co/hXsQ4Xk

When I was communicating politely with the customer service, they refused to communicate based on what I said, and instead kept copying and pasting one sentence.

They even dared not reply to the question "Can an iPad charger not charge an iPhone?" because the Keychron keyboard used a very poor power control chip that is fundamentally unable to achieve stable voltage and current, which even a $100 Logitech keyboard can achieve.

Again, I reiterate that Keychron customer service wants to replace it with a new one for me, but I still only want a refund.

Secondly, I am very dissatisfied with the attitude of Keychron customer service. You have been continuously evading quality issues. I will continue to expose you, including on TikTok and YouTube, unless you refund me and promise to improve product quality.

A keyboard requires a good power management chip. Do not act recklessly for the sake of cost reduction.​​​​​​​​​​​​​​​​