Until now, I can responsibly tell all consumers who are considering purchasing keyboards from this Chinese company Keychron: Do not buy!

A few days ago, I posted a detailed, clear, and evidence-based post introducing the hellish experience of purchasing and using a Keychron keyboard.

The Keychron customer service pretended to ask me for my order number under the post and said they would resolve it for me, but in reality, they were just using my anger after being angered by their mechanical responses to whitewash themselves.

This is the notorious logic everyone knows: when you have a problem, you can blame the other party for having a bad attitude, thereby avoiding responding to your own issues.

Here I also post the chat records with their customer service: https://ibb.co/VwFFY8z https://ibb.co/SwKYCP3
https://ibb.co/GQjCjxr https://ibb.co/hXsQ4Xk

When I was communicating politely with the customer service, they refused to communicate based on what I said, and instead kept copying and pasting one sentence.

They even dared not reply to the question "Can an iPad charger not charge an iPhone?" because the Keychron keyboard used a very poor power control chip that is fundamentally unable to achieve stable voltage and current, which even a $100 Logitech keyboard can achieve.

Again, I reiterate that Keychron customer service wants to replace it with a new one for me, but I still only want a refund.

Secondly, I am very dissatisfied with the attitude of Keychron customer service. You have been continuously evading quality issues. I will continue to expose you, including on TikTok and YouTube, unless you refund me and promise to improve product quality.

A keyboard requires a good power management chip. Do not act recklessly for the sake of cost reduction.​​​​​​​​​​​​​​​​

I recently purchased a keychain k1 (v2). While the keyboard looks nice and the built quality is solid, typing is a nightmare. The keys will register key presses far before the tactile "click" is felt or heard. On my particular board, the weight of my finger resting in the default position on the middle row is enough to activate the L key.

I contacted support, but received a generic response explaining that this is expected behavior and a side effect of all of their engineering. Additionally, I left a negative review on the Keychron website for the K1, but it was never displayed on the website (only 5 star reviews are shown).

Great looking keyboard, but useless for typing. Would not recommend.

I am considering buying a Keychron K2 (brown switches probably.) Completely new to mechanical keyboards and after doing some (not minimal but not extensive) research, this is what I landed on.

What are your thoughts on Keychron as a company and or their products?
Are the keyboards of decent quality?
Are there any downsides to their hot-swappable keys? (like potentially bad connections, etc)
Any thing else to look out for?