Face ID isn’t option sometimes, and when I log in with my password, I discover this message:
logging in with face id is disabled by your lastpass administrator
But I don’t have an administrator. I’m the family manager for my family account. This usually goes away in a few days, and then I can enable Face ID login. But in a couple weeks, it thinks I have an administrator again?
UPDATE: LP has pushed an update that rolled back authentication method to allow FaceID.
Has anyone else had any issues where LP isn't use IOS FaceID, but instead asking you to enter your master password consistently? I opened a ticket with LP, and even verified that both Log In and Unlock with Face ID is enabled.
I am unable to access my lastpass as of a few days ago. It refuses to use Face ID. I put in the master password, which I am positive is correct and it still isn’t able to log in. Gives me a variety of error messages.
When I tried hint, recovery, OTP, it doesn’t work, and I don’t receive most emails it says that it is sending out.
I put a support ticket in more than 2 days ago and only got confirmation that it was received. Have not gotten any help whatsoever.
Today I found out my father’s account is doing the same thing.
What could be happening?
Should I be worried for my data?
Has anyone had any success with support tickets?