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I signed up for the family plan to share family logins. The webpage says $4.00 per month for 12 months, up to 5 users allowed. Nowhere does it state the $4.00 is per person. They tried to bill me $288.00. When I reached out to them, the business department responded that $288 for a family is correct. First, its deceptive to now state that on the site. Second, that is expensive for a simple convenience that is already in their database. I am going to start searching for a more affordable alternative.
I would recommend resubmitting your request. That employee is misinformed and you likely signed up for multiple accounts. My family account is only $48/yr and covers 5 additional people.
That's definitely not right. It's 4 USD a month for Family plan, which includes 6 Premium license keys.