LastPass Account Recovery
How do I reset my master password if I've forgotten it?
Forgot master password
Lastpass, forgotten Master password and the broken recovery method saga!
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Seems like lots of people are having issues logging in. My story is as follows:
I had to do a system update which logged me out of the chrome browser extension. I thought I knew my master password but anything I try isn't successful. Previously I was able to use the account recovery through the browser with an SMS code sent to my cell. I get the code fine and then get this displayed "Verification completed. We'll take you to your vault to change your master password and complete the account recovery." Once I hit the vault button I get this message "We couldn't recover your account.
Here are your options:
Try another browser or device (one that you've used to log in to LastPass before)
Try mobile recovery if you've enabled it in the LastPass app
Ask for a master password hint (if you've set up a master password hint)
Business user? Contact your admin
If you can't recover your account, you can reset it."
Now I was able to do this with no problem in March, my IP address/browser hasn't changed. I never used the mobile app and filling out the support form seems to get no response. A reset will basically from understanding delete everything in my vault and I have all my work passwords/urls. Is there anything possible I can do? Any number?
Can't you just revert your password to the last one like it's stated in the most recent blog entry on the site you provided? - Or am I missing something.
Many users are changing their password and then determining they can't remember it, a number have also run into issues with password changes and want to go back, you can now do this yourself without contacting us: https://lastpass.com/revert
It allows you to either roll back your last password change or revert your account to the 4th. You must prove access to your email again to use it.
According to their site there are 4 steps to follow:
1) Attempt to login through the LastPass website at https://lastpass.com/. If you are able to login via the website but not via the plugin, this is likely a problem with the LastPass browser add-on, in which case you should report the problem to us directly.
2) If you cannot login through the website, try the password hint that you setup for yourself when you created your LastPass account. The password hint is not your Master Password.
3) If the password hint doesn't help you, go to the account recovery page to activate your local One Time Password and recover your account. Follow the instructions there - if the first computer on which you attempt access doesn't work, try the same process on any other computer on which you have previously accessed your LastPass account.
4) If at this point you have failed to remember your password, your account hint didn't jog your memory, and you've tried the password recovery on every machine you've logged into, your only recourse is to delete your account and start over.
It looks like you've done the first two. The third option somehow allows you to get a temp, local password. If that doesn't work, the situation doesn't look good.
I can't seem to login to my lastpass, I want to reset it but didn't set up any password recovery options, what should I do now?
I'm a long time user but forgot my master password. Somehow I was logged out of the Firefox extension. Recovery did not work for some reason, now it says it can't find a one time password. I authenticate using a password and Yubikey.
I'm still logged in on my iPhone, which also has a 'recover using face Id' option. Can I reset the master password without knowing the current password? If I'm also logged out on my phone I have a problem 😬