I'm going to try and keep this relatively short and not rant too much. Just sharing my experience with my Lenovo Legion 5 Pro.

I bought my laptop from a seller(a company not a random person) on Amazon last year and after several months I started having issues.

Ususal troubleshooting didn't get me anywhere so I called Lenovo. Took 3 calls to get a box to sent it to the repair depot. They said it was the motherboard and when I got it back it wasn't fixed. Took another 3 calls to send it again and this time they said it was the SSD, but since it wasn't the factory one and put in by the seller it wasn't covered. They told me to contact the seller. Sent it into the seller and they said it was a wire and they fixed it. It wasn't fixed.

I started calling Amazon because I couldn't get my laptop fixed by the manufacturer or seller. I proceeded to get the run around for weeks. Every person I spoke to said I should be getting a refund or replacement, but I'd need to call back in 2, 5, 7 days, or waited for their A to Z Guarantee process. Basically, Amazon's position is after 30 days it is on the manufacturer to fix any problems and I could go fuck myself despite sending them evidence that they asked for showing that Lenovo will not fix it under warranty.

My experience with Lenovo was terrible. The last person I spoke to after I had tested a different SSD and still had the same problems told me that their engineers at the repair depot never make mistakes. When I told them the obviously do because they misdiagnosed it the 1st time and the problem is persisting with a different SSD he just repeated that they don't make mistakes.

Eventually, I found a local shop that takes warranties and it took them less then 2 weeks to diagnose, order the part, and fix it. It was the trackpad btw.

Lesson being don't order computers from Amazon because if something happens after 30 days you are screwed and they'll waste your time. And Lenovo’s customer support and repair services are garbage. Don't make my mistakes fellows.

Edit: to be clear I absolutely do put most of the blame on Lenovo. I mention Amazon because Lenovo used them as an excuse and claimed that the seller on Amazon caused the issue with the non factory SSD. Also worth mentioning is that the listing didn't mention that any parts had been changed out which is another reason why I hoped Amazon would do something.

Edit 2: I should have titled this differently. And perhaps spelled buy correctly