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Do you work with my extended or home warranty?
Do you service my appliance?
Is it cheaper to buy a new unit?
Looking for any recommendations on where to go next.
I lucked out and bought a floor model fridge from Home Depot in 2018, that was manufactured in 2014, that was apparently part of that class action lawsuit for the bad compressors.
Well I found out cause less than 3 years in, it appears the compressor went.
I reported the issue on July 31st, and I’m still awaiting a resolution.
Apparently they can’t find anyone to repair it in my area. I’ve gotten so many run around over the past 6.5 weeks. I keep getting told wait, either 2-3 or 3-5 days, and they’ll probably refund me the purchase price or replace the fridge. I’ve followed up the day after each timeframe they gave me and they just tell me to wait longer.
I’ve reached out to multiple Lg repairmen and appliance repair services, but no one will fix it.
I’ve asked to talk to the supervisor on the customer support line, which tends to just be another person repeating the same things the previous ones are saying, but always offer to send an email “escalating it”.
I bought a spare beer fridge for now. After realizing that living out of coolers will be more than temporary.
Is there anything else I can do to move the ball forward? Should I just be cutting my losses and buying a new fridge?
TLDR: compressor appears to be gone, can’t get lg to fix it (yet?). Almost 7 weeks in, no progress. Not sure what to do next.