Hi Allison,
I'm Amr, an independent advisor.
Try this fix
Right-click on the Windows key and select the Device Manager
In the Device Manager expand the Camera section and right-click on the driver and select Uninstall device
After that hit scan for hardware changes
The camera driver will install again
after that check if the issue resolved
Also, refer to this link to download the Logitech software for your webcam
https://logitechg502.com/category/webcam/
I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.
Best Regard
Amr
________________________________________________________
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Hey, so my Logitech C920 just won't turn on. I've tried putting it into different USB ports, I've tried everything. It won't turn on, the blue LED won't turn on and it won't show up on my PC. Can anyone give some advice, this has gone on for a couple months but it's only started to bother me as I have to use my webcam for something.
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Hi Allison,
I'm Amr, an independent advisor.
Try this fix
Right-click on the Windows key and select the Device Manager
In the Device Manager expand the Camera section and right-click on the driver and select Uninstall device
After that hit scan for hardware changes
The camera driver will install again
after that check if the issue resolved
Also, refer to this link to download the Logitech software for your webcam
https://logitechg502.com/category/webcam/
I hope this is helpful. If you require any additional assistance, don't hesitate to respond to this.
Best Regard
Amr
________________________________________________________
Standard Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
When looking under the Device Manager > Camera section, I did not see my camera listed, but a default camera for my Dell laptop pc. The camera had worked for 3 years with this setup, but stopped last week, so some software change apparently happened (maybe part of upgrade to Windows 11 earlier). I followed the instructions by Amr. for uninstall then scan for drivers and the correct driver appeared in less than a minute. Camera works now. THANKS!
Have you unplugged it and then re-plugged it?
Hi Casey, I'm Bill.
The first step that I'd suggest is the Windows troubleshooter. It can often fix issues with USB drivers. Click Start and type "Troubleshoot", then select the first results. Scroll down and choose Hardware and Devices. This might fix the issue.
Otherwise, manually reinstall the drivers from the Logitech website. It's possible the drivers you have installed for the Webcam aren't up to date with the latest version of Windows 10.
Here's a download link for the latest drivers:
https://support.logitech.com/en_us/product/hd-pro-webcam-c920/downloads
Let me know how you go! Thanks!
Note: Non-Microsoft websites are linked. The pages appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Update: Logitech cams now works on w11 =)
TL:DR : If you have problems with any Logitech product on Windows 11; don't waste time trying to make it work on the Windows 11 version offered by Microsoft from their website.
Some Logitech Products -> Windows 11 22H2 Version Release = Incompatible
Logitech Products -> Windows 11 21H2 Version Release = Compatible
---------------------------------
After trying everything; I discovered that the logitech products incompatible with windows 11; are actually incompatible with windows 11 version 22h2.
I did not risk installing v1 21h2; I installed the first release of 21h2 and everything worked normally.
In a little more detail, I will tell you my story.
About a year ago; I had windows 10. I configured my BIOS to allow me to upgrade from windows update to Windows 11.
A week ago I did a format from USB where I installed windows 11; to my surprise; my logitech camera was no longer working. C922 PRO HD STREAM (A very expensive camera in Argentina to throw it away.).
I tried many things;
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I deleted the drivers countless times;
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I let windows install my drivers
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I installed my drivers from Driver booster Pro
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I installed logitech drivers supposedly compatible for windows 11 ( they did nothing )
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I installed logi capture; it is not compatible with windows 11; I tried adding dlls to see if I could make it compatible but nothing worked; I tried compatibility troubleshoting and it didn't work;
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I installed lghub; it didn't start either; then I tried different methods (like adding dll's and opening the user agent manually); I was able to get it to start; but it never read my camera.
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I installed logi itunes;
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Installed camera drivers
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Activated virtualization
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Activated core isolation; deleted by hand with CMD the drivers that caused conflict ( https://www.reddit.com/r/LogitechG/comments/q0zncs/logitech_drivers_preventing_core_isolation_from/ )
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Deactivate core isolation
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I went back to windows 10 and the camera worked; from windows 10 I upgraded by windows update to windows 11 ( Big mistake, lots of corrupted files for not doing a fresh install, blue screens everywhere )
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I called Logitech support and talked to a brazilian in different languages both, (hand, your camera incompatible windo 11)
It was then when I discovered that in the past, I had another version of windows 11; then through Rufus https://pureinfotech.com/rufus-create-bootable-windows-11-usb/ I managed to install the version I had back then ( I did not dare to try V1 of 21h2 because I did not want to format for the 4th time in the week in case it did not work .
I leave you this information so you do not go through the same as me; since in different occasions I read that some users had Logitech Webcam working in windows 11; then I kept trying methods; but of course, in reality it was working because they were in version 21h2.
So, if you want to enjoy windows 11 ( not its latest version ) and your logitech products; I recommend you to install the previous release version.