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Better Business Bureau
bbb.org › us › ct › stamford › profile › furniture-stores › lovesac-alternative-furniture-co-0111-87015365 › customer-reviews
Lovesac | BBB Reviews | Better Business Bureau
The product didn’t meet expectations, and the service fell far below what a premium brand should deliver. We regret the purchase and would not recommend Lovesac to anyone ... Dea* ******** *e hope this message finds you well. We’re reaching out in response to your recent complaint to ensure that all of your concerns have been fully addressed.
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Better Business Bureau
bbb.org › us › ct › stamford › profile › furniture-stores › lovesac-alternative-furniture-co-0111-87015365 › complaints
Lovesac | BBB Complaints | Better Business Bureau
Best regards, Lovesac Customer Experience Leadership Team ... Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Better Business Bureau
bbb.org › us › ct › stamford › profile › furniture-stores › lovesac-alternative-furniture-co-0111-87015365
Lovesac | BBB Business Profile | Better Business Bureau
"DO NOT TRUST LOVESAC.We purchased a large sectional couch via the LoveSac location in *** ****** *** When asked which payment/financing options we would like to opt for (36 months of equal payments with a service fee built in or 24 months ...
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PissedConsumer
lovesac.pissedconsumer.com › review.html
123 Lovesac Reviews | lovesac.com @ PissedConsumer
rchasPuNOTDI bought my lovesac afer my daughter had purchased the identical set. However, mine was no where near as comfortable as hers even though we ordered the exact same thing. This was November 22. I sent my concerns to my salesperson who said all they could do was send new inserts, which they did and those were even worse. I wrote to the COO, CEO, and CFO and was bascially blown off. I filed my complaint with the BBB and no response.
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Trustpilot
trustpilot.com › home › home & garden › furniture stores › furniture store › lovesac reviews
Lovesac Reviews | Read Customer Service Reviews of www.lovesac.com
1 week ago - Read Customer Service reviews before moving forward with this brand. One of the worst transactions I have ever made. I ordered a custom City Sac with 8-10 week lead time. I was sent the insert 4 we... See more ... I’ve bought multiple times from LoveSac. I have their sky grey corded velvet sactional (4 seats and 5 sides).
Address   Landmark Square 2, 06901, Stamford
(2.3)
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Lovesac
lovesac.com › product-reviews
Reviews from the #LovesacFamily | Lovesac
Reviews of Lovesac eactional couches, bean bags, and furniture accessories. Our customers love telling people about ther real experiences with Total Comfort™.
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PissedConsumer
lovesac.pissedconsumer.com › home › furniture and decor
Lovesac Reviews and Complaints | lovesac.com @ PissedConsumer Page 3
Lovesac has 123 reviews (average rating 2.0). Consumers say: Refund, Lovescape, Uncomfortable marketing trash
Find elsewhere
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Honest Brand Reviews
honestbrandreviews.com › home › lovesac furniture review
Lovesac Furniture Review - Must Read This Before Buying
June 17, 2024 - On top of that, customer service is consistently positive across reviews, regardless of whether customers are satisfied with the products or not. Some Lovesac complaints note that customers do not like how the couches feel, or the delivery, assembly, or return process.
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Better Business Bureau
bbb.org › us › az › scottsdale › profile › furniture-stores › lovesac-alternative-furniture-co-1126-1000023100
Lovesac Alternative Furniture Co. | BBB Business Profile | Better Business Bureau
Visit Website(480) 947-2032Write a Review · Own this business? Lovesac Alternative Furniture Co. 7014-590 East Camelback Rd · Scottsdale, AZ 85251View Headquarters · Years in Business: 18 · To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.Why choose a BBB Accredited Business? F · Failure to respond to 35 complaint(s) filed against businessHow are BBB ratings calculated?
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Better Business Bureau
bbb.org › us › ca › los-angeles › profile › business-services › lovesac-1216-13186851
Lovesac | BBB Business Profile
This organization is not BBB accredited. Business Services in Los Angeles, CA. See BBB rating, reviews, complaints, & more.
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Indeed
indeed.com › companies › lovesac
Working at Lovesac: 160 Reviews | Indeed.com
I had a good time at Lovesac. I didn't have a "typical" day and picked up plenty of new skills. The company has changed rapidly over the last 5 years as it has grown in total sales and headcount. Rapid changes come with good and bad.
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PissedConsumer
lovesac.pissedconsumer.com › home › furniture and decor
Lovesac Reviews and Complaints | lovesac.com @ PissedConsumer Page 2
Lovesac has 123 reviews (average rating 1.9). Consumers say: My speaker stopped working after a day?, Lovescape, Uncomfortable marketing trash
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Better Business Bureau
bbb.org › us › fl › boca-raton › profile › furniture-stores › lovesac-0633-90308655
Lovesac | Better Business Bureau® Profile
This organization is not BBB accredited. Furniture Stores in Boca Raton, FL. See BBB rating, reviews, complaints, & more.
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Reddit
reddit.com › r/lovesac › lovesac review no one asked for
r/Lovesac on Reddit: Lovesac review no one asked for
May 11, 2025 -

If you’re considering purchasing, take this with a grain of salt! If you’ve already purchased, add your thoughts (even if they’re as manic as mine)

  • don’t take your young children with you. They will climb all over everything and you won’t make the proper considerations.

  • when testing the sofa, act like you’re at home. Pull your feet up, lounge, lay on it. Or you’ll be like me and get the standard size initially when truly you want the deep seats and you’ll have to exchange stuff and it’s a pain in the butt.

  • make sure to pick a fill. We didn’t, and we were actually upsold on the “lovesoft” which we wouldn’t have picked because my husband has spinal issues. We just assumed the standard would in fact be standard (and the boxes sat in our garage for weeks while waiting). But also we were refunded $800 (again, don’t take the kids bc you won’t notice 💸)

  • delivery takes a while. And sometimes in several deliveries.

  • make sure you actually receive everything and don’t start unboxing until you do, because chaos.

  • watch the videos of the inventor putting them together. It will save you so much time and heartache.

  • unbox and sort everything. Be tedious about this

  • this will take you HOURS. Even if you’re working your butt off. You will regret your choices very very early.

  • the thought “I can’t believe I spent this much money and they don’t even offer install” will go through your mind while you drop your 15th f bomb while bending your nail backwards trying to get the cover on.

  • they don’t go together as well as you think. The thought of stomping on it will go through your head and actually that is something you should act on (the dude even does that in the videos)

  • have some kind of alcohol on hand (unless you don’t drink, and then I suggest having a punching bag that you’ll be too tired to hit anyway)

  • it takes a hot minute for the sofa to actually feel comfortable. You’ll think seriously about returning it until the daunting realization that you would have to box it all back up is too intimidating to consider. You should definitely let your kids run all over it or borrow kids to do this for you. It really helps.

  • its not nearly as versatile as you imagined it would be. Ours really only goes into one configuration without having to purchase additional things or store others.

  • the recliner kind of sucks. Not to mention you’re going to lose the remote.

  • you’re not going to be cleaning under it because it’s a pain in the butt to move. Put blockers to prevent stuff from going under. It’ll drive you crazy (trust me, as I am crazy)

  • the first time you wash it, its going to give you a PTSD feeling (this is a joke, I understand the gravity of ptsd and have some myself, but dark humor is my wingman) of when you first got this together. And it’ll be a full day thing because you’re not supposed to use a dryer. And it’ll take 10 hours to dry.

  • you’ll wish you could have multiple covers for it but that is a pipe dream because they’re so expensive

So. Do I like it? Yes. Do I love it? Ehhh. We bought two sofas at the same time, one upstairs and one downstairs (finished basement). The downstairs one is from Ashley, was around 1/6 of the price. Came put together and delivered inside. Just as comfortable. Or maybe I like it better from the above mentioned things. Who really knows at this point. Is it growing on me though? Yes. It’s such an amazing movie night sofa. It’s definitely a cuddle couch. But we have it so there’s a queen size bed on the end at all times. We wondered about how that would be when company came over, but ultimately decided that we like the configuration regardless of if guests are comfortable lol.

Happy Mother’s Day to all you mamas out there!!

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Better Business Bureau
bbb.org › us › fl › estero › profile › furniture-stores › the-lovesac-company-0653-90437693
The Lovesac Company | Better Business Bureau® Profile
BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and ReviewsFile a Complaint ... The business failed to respond to the dispute. On 6/17/23 we purchased a lovesac sectional couch. It was never disclosed to us that we needed to put it together.
Address   33928, Estero, USA
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Best Buy
bestbuy.com › best buy › home, furniture & office › furniture & decor › living room furniture › living room chairs › bean bag chairs › lovesac - supersac in phur - sodalite
Customer Reviews: Lovesac SuperSac in Phur Sodalite VU3301 - Best Buy
Lovesac - SuperSac in Phur - Sodalite
The World’s Most Comfortable Seat­–When you sink into a Sac for the first time, you’ll wonder how you ever lived this long without one. Whether you’re watching the game, taking a nap, or lounging around with a good book, a Sac is always the best seat in the house. Our proprietary, three-density blend of repurposed Durafoam makes each Sac airy, lofty, and cloud-like. When you have such a comfortable seat, you’re going to want to sit in it. A lot. We say go for it, because no matter the kind of living you do on your Sac, it will always look as good as it did on the day you got it. Your Sac won’t
(4.9)
Price   $1,200.00
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Reddit
reddit.com › r/lovesac › any sactional regrets?
r/Lovesac on Reddit: Any sactional regrets?
October 17, 2023 -

Does anyone have any regrets about purchasing a sactional? I would like to get one but a price tag of over $6000 (after discounts) has me nervous.

Edit: Thank you for all the comments. Sounds like there are a lot of cons for how expensive these things are.

Top answer
1 of 49
30
I have zero regrets so far. Highest quality and most comfortable piece of furniture I have ever owned. Is there furniture for far cheaper that may have sufficed for my needs? Maybe! But after visiting many furniture show-rooms and trying everything in them; nothing quite fit the bill. The Lovesac sactional was the only one that checked all the boxes for us and while I know there are a few alternatives out there that are far cheaper there was no way for us to try them out before buying. The last thing I wanted to do was deal with returning all the components or even worse; settling. I've never known of a piece of furniture to have such an active community like this either - it makes me feel like I will have multiple avenues for support even after the warranty is up.
2 of 49
19
I like mine a lot. But it’s not perfect. The LoveSoft back cushions can definitely look sloppy unless they’re freshly fluffed (but the standard fill is not comfortable for me). I just accept this for what it is. I love that it’s washable, I have young kids and it has been great for messes. Overall I think you have to know what you’re getting. It’s a modular couch, don’t compare it to other sectionals that are not modular. And if it’s a stretch financially, don’t put yourself into debt for it. It’s not magic, it’s just a couch and not worth significant debt. You will notice a theme with posts from people who are unhappy with their sactionals here, they are usually complaining about the price.
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GBCN Forum
pandce.proboards.com › gbcn › married life › lovesac or talk me out of it - update
Lovesac or talk me out of it - Update | GBCN
I've wanted a lovesac sactional for my family room since I bought the last couch I hate. We got a super cheap sectional from Bob's (ugh) when we were house-poor that I think is microfiber and it's