I’ve been having issues with logging into the Marriott Bonvoy app for the past few days. The problem occurs when I attempt to validate using either a text message or an email with a validation code. A red block appears at the bottom of the app stating that my request failed: Forbidden (403).
I was able to login via my browser but the Road Trip function isn’t available. I deleted the app and did a reinstall but the issue continues.
Is anyone having problems with the app?
Does anyone have issues login your Marriott account?
It gives me an error after inputting credentials. Also an error when I try to reset the password.
EDIT: Just got off the phone with them. Massive IT issues. They're saying to wait an hour at least.
Has anyone been having troubles logging in on a computer? My app seems to work but I can’t get to my account online with either browser on my computer. Ugh!
Can’t login or check if my password is correct. Wondering if it’s just me
I updated my mailing address while making a hotel booking and when I came back and tried to log in, it didn't let me log in.
Spoke with first agent on May 28 (Sunday):
She reset my password and told me to wait 5 hours and it didn't work.
Spoke with second agent on May 29 (Monday):
She told me that since I changed my mailing address it takes 4 days to get updated on Marriot systems and told me to try ogging in on June 3rd.
Spoke with third agent on June 1 (Thursday):
She told me it doesn't take 4 days and created a case for me which will take another 3-5 business days.
So I guess it's either going to work on June 3rd based on 2nd agent or I will have t wait 3-5 business days. Not sure whom to trust as all agents have their own reply.
Attaching photo of the error I am getting whenever I try to log in:
Has anyone encountered similar problem?
Tried logging in this morning and got hit with the “we’ll text you temporary code” verification step and when I confirm to send the code to my email or phone it just keeps getting hung up on “Requesting…” and never actually does so.
Is this a known issue or am I just a lucky one?
Using iOS and most current version of Bonvoy app.