Mattress Firm
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Customer Service
New Year's Sale - Up to 72% off: Shop our best deals online & in-store. Shop Sale · Join today & enjoy an extra 15% off online or in-store · Loading footer · Mattress Firm Customer Service
Mattress Firm
mattressfirm.com › customer-service-form-thank-you.html
Mattress Firm | Best Prices-Top Brands-Fast and Free Delivery
Mattress Firm has the best sales on mattresses, beds, adjustable bases, bedding and more from top brands like Tempur-Pedic, Purple, Serta and Beautyrest.
Mattress Firm Refund Help Needed
DM me your order number. I'll check the status for you tomorrow. Refunds are 7-10 business days, not natural days, so it's probably just in processing. (If you prefer, you can call my Atlanta store tomorrow at 770-698-0246 and ask for Leslie. I'm a real human.) More on reddit.com
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July 28, 2022Which company has the best customer service?
Many people like Costco (online) for purchasing mattresses. I think they do white glove delivery and takeaway and have a good return policy if the mattress doesn't work out. More on reddit.com
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November 29, 2020PSA: Don't Ever Buy Through Mattress Firm
Duh. Mattress firm is legal robbery. This sub is filled with Shills and sales men promoting that piece of shit company. More on reddit.com
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December 8, 2020Feeling scammed by Mattress Firm
We spent $1300 on this mattress and we're now outside of the return window. We got a whole 9 months of life out of it and now it's basically unusable. Mattress Firm says we're outside of the return window and there's nothing they can do. More on reddit.com
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June 7, 2022Mattress Firm
mattress-firm.pissedconsumer.com › customer-service.html
Mattress Firm Customer Service Phone Number (866) 942-3551, Email, Help Center
1 month ago - Most customers feel very satisfied after talking to customer service representatives. The best email to contact Mattress Firm is [email protected].
Reddit
reddit.com › r/mattress › mattress firm refund help needed
r/Mattress on Reddit: Mattress Firm Refund Help Needed
July 28, 2022 -
I made a $1500 purchase on Black Friday with a debit card. Decided I don’t need a new bed and went back to the store the next day to cancel the order.
The sales representative told me that corporate handles the refund and that I should have gotten the refund by now. Today is 8 days since I’ve cancelled the order. The rep also said that he’ll reach back out to corporate for an update. That rep hasn’t really responded to email and it’s hard to get him on the phone as I’m out of town.
Any ideas on how I should proceed? Do I file a police report? Call corporate? I just want my money back.
RESOLVED (UPDATE): I got my full refund deposited this morning on 12/08/22. I just needed to be patient as Mattress Firm takes a couple business days to process refunds. I am leaving this post up for future shoppers. Shoutout to Leslie (refer to comment section below) who has been very helpful during this process.
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DM me your order number. I'll check the status for you tomorrow. Refunds are 7-10 business days, not natural days, so it's probably just in processing. (If you prefer, you can call my Atlanta store tomorrow at 770-698-0246 and ask for Leslie. I'm a real human.)
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A police report?? That is very excessive and have no idea what they would even do. I had a refund processed with mattress firm and at the 10th business day (so excluding weekends and holidays) I received my refund. I know it may suck but oftentimes retailers are super busy around the holidays so it's sometimes best to go in person if u want an urgent answer
Mattress Firm
mattressfirm.com › mattress-warranty.html
mattress-warranty
New Year's Sale - Up to 72% off: Shop our best deals online & in-store. Shop Sale · Join today & enjoy an extra 15% off online or in-store · Loading footer · Mattress Warranty Information & Claims | Mattress Firm
Mattress Firm
mattressfirm.com › mattress-returns-exchanges.html
Mattress Return and Exchange Policy
New Year's Sale - Up to 72% off: Shop our best deals online & in-store. Shop Sale · Join today & enjoy an extra 15% off online or in-store · Loading footer · Mattress Return and Exchange Policy | Mattress Firm
GetHuman
gethuman.com › all companies › mattress firm customer service
Mattress Firm Customer Service Phone Number 877-384-2903: Call Support
October 7, 2025 - This phone number is Mattress Firm's ... us feedback. Common problems addressed by the customer care unit that answers calls to 877-384-2903 include and other customer service issues....
Mattress Firm
mattressfirm.com › faq.html
Frequently Asked Questions | Mattress Firm
Get answers to frequently asked questions in Mattress Firm’s extensive FAQ section on products, shipping, delivery, warranty claims and more.
Mattress Firm
mattressfirm.com › shop › firm-support
Firm Support | Mattress Firm
Save up to 499 with qualifying mattress purchase. Code: ELEVATE · When considering the purchase of firm support mattresses and bedding, it's essential to understand the myriad of benefits they offer, particularly for those in need of a solid sleep surface due to specific physical conditions or personal preference.
Facebook
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Mattress Firm Customer Service and Return Policy Issues
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Mattress Firm
mattressfirm.com › financing-mattress-firm-credit-card.html
Mattress Firm Credit Card | Financing Options
New Year's Sale - Up to 72% off: Shop our best deals online & in-store. Shop Sale · Join today & enjoy an extra 15% off online or in-store · Loading footer · Mattress Firm Credit Card | Financing Options
Elliott Report
elliott.org › home › mattress firm customer service contacts
Mattress Firm Customer Service Contact Support Via Phone Email Exec Contacts - Elliott Report
October 7, 2024 - Contact Mattress Firm customer service for your customer service needs. Reach out via phone, email, or social media.
Mattress Firm
mattressfirm.com › track
Mattress Firm Delivery Tracker | Best Mattress Prices-Top Brands-Same Day Delivery
Our delivery routes are finalized ... to other customers on this route, so we cannot make changes to the delivery window. If you would like to reschedule for a different date, please use the store locator to find the nearest store and click “text us” to connect with a local Sleep Expert. *We can reschedule your delivery up to 24 hours in advance. ... Mattress Firm does offer haul off services on select ...
MattressFirm
newsroom.mattressfirm.com › home › media contacts
Media Contacts - MattressFirm Newsroom
November 20, 2024 - LEARN MORE Mattress Firm Customer Service · WRITE 3250 Briarpark Drive Suite 400 Houston, TX 77042 · YouTube · Facebook · LinkedIn · Twitter ·
Facebook
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Mattress Firm defective products and poor customer ...
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Mattress Firm
mattressfirm.com › privacy-policy.html
Privacy Policy | Mattress Firm
June 2, 2025 - Doing business the right way is a core Mattress Firm tenet. View our privacy policy to see how we protect your information before and after purchase.
Site
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Customer Portal
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Yelp
yelp.com › brands › mattress firm
Mattress Firm Reviews | Read Customer Service Reviews of mattressfirm.com
He helped me find the perfect mattress and his customer service was exceptional. Very polite and accommodating and made me feel like he wanted to help find the best possible fit for me and not just make a sale! Thank you Van ... Fraiser was so helpful and great! If you're lucky like we were to have him help us! He was extremely patient and educated us as we tried all different beds and different materials. We literally tried all the mattress materials we wanted, styles, firmness and all.
Better Business Bureau
bbb.org › us › tx › houston › profile › mattress › mattress-firm-corporate-locations-office-0915-18978
Mattress Firm (Corporate Locations & Office) | BBB Business Profile | Better Business Bureau
Vanessa Guevara, Manager of Customer Relations · Mr. John Eck, CEO ... All of our policies can be found on our website and are included on our receipts and e-receipts emailed to our Guest. 1. Warranty coverage is offered through the manufacturer and will differ across brands. Guest are given and advised to review their warranty card for coverage details. The law tag on their mattress will provide a code which is used to reference and against the warranty card for the length of the warranty period.
Tempur-Pedic
tempurpedic.com › customer-service › return-policy
Return Policy | Tempur-Pedic
If you still don't love your new mattress after that time (but within the first 90 days of purchase), please call us at 800-821-6621. We'll work with you to address your concerns.