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What is the purpose of Mattress Firm Warranty Service Form?
How to fill out Mattress Firm Warranty Service Form?
Who is required to file Mattress Firm Warranty Service Form?
We bought a Sterns and Foster from Mattress Firm. About a year in the mattress stopped supporting us. So we put in a claim. We paid for the inspector to come out. He took measurements showing the body sags were well over 1.5 inches (closer to 3 inches) and even stated “you literally have a hole in this mattress where the springs are no longer supporting”. You can kneel on it and sink 6 inches or more. We just received the claim denial from mattress firm. Do we have a right to request the actual inspection report and photos that we paid for and go directly to the manufacturer?
Crazy story today. We bought our mattress at mattress firm in 2016 after we got married. That mattress is now 8 years old and it's really sagging on one side. We're going mattress shopping back to mattress firm on Sunday. And I found out that our mattress is actually still under warranty thru MF. They actually have a 10-year warranty on their mattresses. Wife took the photos and filed the claim right before lunch and we just got an approval for $3,700, the cost of our original mattress towards a new one. Any mattress at mattress firm. What a way to stand by your warranty!