Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Answer from Vincent Choy on learn.microsoft.comMicrosoft Support
support.microsoft.com › en-us › topic › customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Customer service phone numbers - Microsoft Support
This page provides support links for home users and support phone numbers for business users.
Microsoft
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
Grow your company with Microsoft business sales and support. Find small business sales and pricing, expert product support, virtual workshops, financing, and warranty coverage.
Microsoft Learn
learn.microsoft.com › en-us › microsoft-365 › admin › get-help-support
Get support - Microsoft 365 admin | Microsoft Learn
Learn how to get online or phone support for your Microsoft 365 for business subscription. You must be an admin for a business subscription to get support.
What resources does Microsoft offer business owners?
Microsoft resources cover every aspect of a small business owner's needs. Visit the Small Business Solutions and the Small Business Help & Learning Hub to find products, tools, trainings, and other helpful advice to help manage your business. You can also find marketing resources for small businesses from Microsoft Advertising to help potential customers find your business faster.
microsoft.com
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
How can I secure my small business devices?
Microsoft Defender for Business works to protect your devices against common ransomware attacks. Each user can get up to five devices secured with next-level security for $3 per month with the standalone Defender for Business plan.
microsoft.com
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
How can I keep my company's private information secure?
Microsoft Security for small business provides cost-effective solutions against security breaches. With Microsoft 365 for Business, you can explore options for security plans to keep you and your employees' data secure, or get enterprise-grade security with Microsoft 365 Business Premium.
microsoft.com
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
Microsoft 365
microsoft-365.pissedconsumer.com › customer-service.html
Microsoft 365 Customer Service Phone Number (800) 642-7676, Email, Help Center
... Rebecca A. Garland ... Microsoft Company has published the toll-free number 1-800-642-7676 to call their customer care team for general queries and concerns. People seeking teletypewriter services can dial the Microsoft 365 contact number ...
Microsoft Support
support.microsoft.com › en-us › topic › contact-microsoft-office-support-fd6bb40e-75b7-6f43-d6f9-c13d10850e77
Contact Microsoft Office Support - Microsoft Support
Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. If you're an admin on the account, see the global support phone numbers.
Top answer 1 of 4
1
Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
2 of 4
0
Dear Rod Edelheit
Welcome To Microsoft Q&A Forum
You asked about how to contact Microsoft Premium Support after paying it. Here are some steps that you can kindly follow to contact Microsoft Premium Support:
- Use the Official Microsoft Support Portal
- Kindly visit Contact Microsoft Support
- In the search box, type your issue (e.g., “Premium Support” or “Microsoft 365 subscription”).
- Click Get Help, then scroll down and select Contact Support.
- Under Products and Services, choose Microsoft 365 and Office.
- Under Category, select Manage My Subscription or the relevant option.
- Confirm, then choose Chat with a support agent or Request a call back.
- For Phone Support
- Kindly visit Global Customer Service phone numbers page
- Select your country to get the correct number
- If You Purchased Premium Software Support
- Check your email receipt for instructions; it usually includes a direct link or case ID.
- If you can’t find it, contact Microsoft via the same Contact Support page and provide your purchase details
- For Business or Enterprise Plans
- If you have Microsoft Unified or Premier Support, you should use the Microsoft Services Hub or your designated account manager.
- Premier Support has been retired and replaced by Unified Support with tiers (Core, Advanced, Performance)
I hope it helps, please feel free to let me know if you need any further assistance.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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GetHuman
gethuman.com › all companies › microsoft 365 customer service
Microsoft 365 Customer Service Phone Number 800-865-9408: Call Support
May 30, 2012 - ... Microsoft 365 operates the call center for this 800-865-9408 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 356 calls made in the last 90 days using our free, web-based phone ...
Microsoft Learn
learn.microsoft.com › en-ca › answers › questions › 5650753 › how-to-contact-microsoft-365-business-premium-supp
How to contact Microsoft 365 Business Premium support when the global admin user name is not recognized. - Microsoft Q&A
Find the appropriate phone number for your region here: Customer service phone numbers - Microsoft Support · To help you navigate the automated phone system (IVR), here’s an example of how the conversation might go: IVR: What kind of problem are you concerned about? You: Multi-Factor Authentication (MFA) IVR: What kind of product do you use? You: Office 365 for business
Microsoft Support
support.microsoft.com › en-us › contactus
Contact Us - Microsoft Support
Subscribe to Business Assist to get expert advice from small-business specialists. Already a subscriber? sign in now ... Open a service request in the Microsoft 365 admin center. This service is free.
GetHuman
gethuman.com › all companies › microsoft office customer service
Microsoft Office Customer Service Phone Number 800-642-7676: Call Support
August 18, 2010 - ... Microsoft Office operates the call center for this 800-642-7676 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 1,762 calls made in the last 90 days using our free, web-based phone ...
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5630551 › what-is-the-telephone-number-to-talk-to-an-agent-a
What is the telephone number to talk to an agent about Microsoft WORD 365? - Microsoft Q&A
I understand you are requesting the phone number to speak with a live agent for assistance with activating or accessing your Microsoft 365 subscription. Let me help you out. It depends on your country but if you are from the United States, here is the contact details: ... You may visit this page for other regions or department https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
PissedConsumer
microsoft.pissedconsumer.com › customer-service.html
Microsoft Customer Service Phone Number (800) 865-9408, Email, Help Center
How to contact Microsoft customer support at toll-free or headquarters phone number? Call or write an email to [email protected] to resolve Microsoft issues: Account, Product/ Service, Payments and Charges. Visit the company website www.microsoft.com or help center for more information.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5562892 › does-microsoft-business-have-human-support
does Microsoft Business have human support - Microsoft Q&A
For business accounts, the official and required method for support is for an administrator to create a support ticket through the Microsoft 365 Admin Center. The support team then contacts the administrator, usually by phone.
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5630601 › customer-service
Customer service - Microsoft Q&A
For customer service, you can contact Microsoft Sales Information Center at (800) 892-5234 between 6:30 AM and 5:30 PM Pacific Time, Monday through Friday, excluding holidays. For technical assistance in the United States, you can also reach ...
Microsoft 365
support.office.com
Support Office - Microsoft 365
Get support, help, and learning resources for Microsoft 365. Organize your life, expand your creativity, and protect what’s important with Microsoft 365.
GetHuman
gethuman.com › all companies › microsoft - tech support customer service
Microsoft - Tech Support Customer Service Phone Number 877-696-7786: Call Support
February 23, 2009 - The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 6,665 calls made in the last 90 days using our free, web-based phone (see above).
Microsoft Support
support.microsoft.com › en-us › office › microsoft-365-customer-service-and-support-96162163-b3aa-498b-bbbb-5e757b0f31da
Microsoft 365 Customer Service and Support - Microsoft Support
Chat or receive a call back from a technical support expert: If you have a Microsoft 365 Basic, Microsoft 365 Personal, Microsoft 365 Family, or Microsoft 365 Premium subscription, get questions answered from anywhere via chat or request to receive a call back from one of our technical support experts.