I want to use Office 365 Personal/Family without moving my domain to GoDaddy. In fact, GoDaddy does not even support the domain. GoDaddy is not a supported registrar for .NZ TLDs, only for .CO.NZ TLDs, and my domain has a ".NZ" only TLD.
I imagine that must have been asked a million times already. I just contacted MS support and the person on the chat confirmed that it is not supported. But since this is just DNS I was hoping someone would have figured it out already?
I wish a product manager at Microsoft would read this sub-reddit and release this already. It is silly to require a particular registrar for your custom domains.
My email is now useless and I don't want to use GoDaddy
Use my own domain with Microsoft 365 Family...
Can the custom domain used with MS 365 Family be transferred to Cloudflare from GoDaddy and it still work with MS 365 Family?
How to add custom domain in Microsoft 365 Family Plan?
Videos
This is described in the article Get a personalized email address in Microsoft 365:
Q: I already own a domain that's registered with a provider other than GoDaddy. Can I set up a personalized email address in Outlook.com?
A: At the moment, we only support connecting domains managed by GoDaddy with Outlook.com.
When entering my Premium subscription, I can see the following in Manage my subscription:
The answer is then : Not possible at the moment. I have no information if this will change in the future.
This related Reddit discussion indicates that it's possible and working at the time. It involves pretending to go to GoDaddy, and then capturing key values from the outlink for manual DNS updating.
https://www.reddit.com/r/Office365/comments/ft15pk/use_personalized_domain_with_outlook_and_office/
Go to outlook, the premium settings and choose the option to "get started" with a personalized domain.
Click the option to buy a new domain with GoDaddy, and a new window opens
Copy the URL of the new window that opens, it should look like this: https://domainconnect.godaddy.com/v2/domainTemplates/providers/outlook.com/services/personalizedoutlookemail/apply?mxRecordValue=XXXXXXXXX&state=XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
The part that you need is "mxRecordValue=XXXXXXXXX"
The XXXXXXXXX is the unique ID for verification used in DNS
Go to your own domain DNS settings and add the following settings replacing XXXXXXXXX with your ID found in step 3.
The dot on the end of the external domains is not a typo!
Name TTL Type Value Priority @ 1 hour MX XXXXXXXXX.pamx1.hotmail.com. 0 @ 1 hour TXT v=spf1 | include:outlook.com -all autodiscover 1 hour CNAME autodiscover.outlook.com. _dmarc 1 hour TXT v=DMARC1; p=none; _domainconnect 1 hour CNAME _domainconnect.gd.domaincontrol.com. _outlook 1 hour TXT XXXXXXXXX
Return to the premium settings in outlook to set your custom domain.
Choose the option "I already have a domain"
Enter the domain you just configured
You have to click to login to GoDaddy, do this, but just exit the page it goes to.
Congratulations it should now say you connected the domain with GoDaddy!
The information in that post is wrong.
If you have your own domain and an Microsoft 365 personal or family subscription, you can add the domain in Outlook.com's Settings (gear icon) > View all Outlook settings > Premium
https://outlook.live.com/mail/0/options/premium/personalemail
But you need to do it ASAP - before the end of Nov.
My instructions above are correct for family and personal accounts.
>>
https://support.microsoft.com/office/get-a-personalized-email-address-in-microsoft-365-75416a58-b225-4c02-8c07-8979403b427b
Also see this artilce for some useful tips, including how to keep your registrar.
https://www.slipstick.com/outlookcom/outlook-com-custom-domains/
<<
Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.
Yes, you can use your own domain with Microsoft 365 Family. You can add your domain to Microsoft 365. In the wizard, you’ll confirm that you own the domain and then automatically set up your domain’s records, so email comes to Microsoft 365 and other Microsoft 365 services, like Teams, work with your domain.
You can follow these steps to add your domain to Microsoft 365:
- Sign in to the Microsoft admin center at https://admin.microsoft.com.
- Go to the Settings > Domains page.
- On the Domains page, select a domain.
- Under DNS records, select Custom Records; then select Add record.
5 Select the type of DNS record you want to add and type the information for the new record.
- Select Save.
Please review the below article.
https://learn.microsoft.com/en-us/microsoft-365...
If the above steps do not help, reach out to me, and I will be happy to help and try my best to resolve your issue. Thank you.
Best,
Mostafa
No where did I mention that I was using the retail version of office. I said I am using Microsoft 365 Family which did allow you to use a custom domain. The option is no longer there.
After I could no longer find the settings regarding the domain, I researched this and came across this FAQ:
https://support.microsoft.com/en-us/office/changes-to-microsoft-365-email-features-and-storage-e888d746-61e5-49e3-9bd1-94b88e9be988
If I recall, the original service feature required you to have your domain registered with GoDaddy. At the time, if you wanted to use a custom domain, you simply added it to the family subscription account and all users (up to 6 total) were able to use there own name@custom[.]com for emails and logging into the Microsoft 365 family suite of products.
This is no longer offered, so my question stands: can I change domain registrar to Cloudflare (from GoDaddy) and not lose the ability to send and receive emails using the previously established custom domain?
There is no mail account provided with o365 retail, you are likely refering to outlook.com with a persoanl address/domain, and outlook.com is not part of o365.
You can add any valid email account to 0365/MS Outlook
Any idea why they removed this functionality? This was something offered up until September of 2023, from my understanding, with family plans. Nearly every competitor, including iCloud and Google, offers this functionality as well.
Seems a bit silly to force people into using business plans in order to leverage their domain names. Not to mention, if you use a business plan then you are locked into that plan and cannot use your account for other services like Xbox Live/Game Pass.
Hi Gaurang,
Thank you for reaching out to this forum. I'm Utkarsh and as a fellow Microsoft user, I'm here and ready to help you today. I am a user like you, this is a user forum and not Microsoft directly.
Do not worry, I will help you sort this issue, rest assured that I will do my best to assist you.
Unfortunately, adding a custom domain to create personalized email addresses is not possible with a Microsoft 365 Family Plan. This feature is only available for business and enterprise plans, like Microsoft 365 Business Basic, Microsoft 365 Business Standard, or Microsoft 365 E3.
Starting November 30, 2023, Microsoft 365 Family subscriptions no longer allow creating new personalized email addresses with your own domain for use with Outlook.com. This functionality was previously available as a benefit, but it is no longer offered.
However, there are alternative options to consider:
Upgrade to Microsoft 365 Business or Microsoft 365 Apps: These subscriptions still allow connecting your own domain and creating email addresses associated with it.
Continue using your current Microsoft 365 Family email address: If you already have a personalized email address created before November 30, 2023, you can continue using it as before.
Here are some options to consider:
- Continue using the existing Microsoft domain: Your Family Plan already provides email addresses with the "@outlook.com******************" domain. While not personalized, these email addresses still offer access to all the core features of Outlook.
- Upgrade to a business plan: If personalized email with a custom domain is essential for you, consider upgrading to a Microsoft 365 business plan. These plans offer features like custom domains, shared calendars, and additional security features.
I understand this might not be the answer you were hoping for, but I hope it helps clarify the limitations of the Family Plan and provides alternative options to consider.
I pulled the information from https://support.microsoft.com/office/365-75416a58-b225-4c02-8c07-8979403b427b
I hope this information helps! If I can be of help with anything else, please let me know. I will be glad to answer any other questions that you might have.
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Warm Regards, Utkarsh
The article linked showing how to do it states that it must be a "business or enterprise plan". So do the same steps work with a Family plan? I'm also wanting to do the same thing and move away from my own self-hosted email for just our 4 family members, but I can't seem to find a clear answer on if the family plan does this or not.
Hey there, my name is Ajibola and I'm excited to help you out today!
As a Microsoft 365 Family subscriber, you have the option to set up a custom domain. Office 365 also allows the use of a custom domain, as long as it is associated with a paid subscription. The Microsoft 365 admin centre provides a simple and easy-to-follow guide on how to add a domain to your subscription. All you need to do is sign in to your domain registrar and follow the provided instructions. Once the domain is added, each user can set up mailbox names using the .com domain.
It's important to note that you don't need to switch your domain hosting service to GoDaddy. You can still use your current provider with your Microsoft 365 Family subscription.
Learn more about Add a domain to Microsoft 365 From
If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Kind regards
Any idea why they removed this functionality? This was something offered up until September of 2023, from my understanding, with family plans. Nearly every competitor, including iCloud and Google, offers this functionality as well.
Seems a bit silly to force people into using business plans in order to leverage their domain names. Not to mention, if you use a business plan then you are locked into that plan and cannot use your account for other services like Xbox Live/Game Pass.
Hi Gaurang,
Thank you for reaching out to this forum. I'm Utkarsh and as a fellow Microsoft user, I'm here and ready to help you today. I am a user like you, this is a user forum and not Microsoft directly.
Do not worry, I will help you sort this issue, rest assured that I will do my best to assist you.
Unfortunately, adding a custom domain to create personalized email addresses is not possible with a Microsoft 365 Family Plan. This feature is only available for business and enterprise plans, like Microsoft 365 Business Basic, Microsoft 365 Business Standard, or Microsoft 365 E3.
Starting November 30, 2023, Microsoft 365 Family subscriptions no longer allow creating new personalized email addresses with your own domain for use with Outlook.com. This functionality was previously available as a benefit, but it is no longer offered.
However, there are alternative options to consider:
Upgrade to Microsoft 365 Business or Microsoft 365 Apps: These subscriptions still allow connecting your own domain and creating email addresses associated with it.
Continue using your current Microsoft 365 Family email address: If you already have a personalized email address created before November 30, 2023, you can continue using it as before.
Here are some options to consider:
- Continue using the existing Microsoft domain: Your Family Plan already provides email addresses with the "@outlook.com******************" domain. While not personalized, these email addresses still offer access to all the core features of Outlook.
- Upgrade to a business plan: If personalized email with a custom domain is essential for you, consider upgrading to a Microsoft 365 business plan. These plans offer features like custom domains, shared calendars, and additional security features.
I understand this might not be the answer you were hoping for, but I hope it helps clarify the limitations of the Family Plan and provides alternative options to consider.
I pulled the information from https://support.microsoft.com/office/365-75416a58-b225-4c02-8c07-8979403b427b
I hope this information helps! If I can be of help with anything else, please let me know. I will be glad to answer any other questions that you might have.
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Warm Regards, Utkarsh
The information in that post is wrong.
If you have your own domain and an Microsoft 365 personal or family subscription, you can add the domain in Outlook.com's Settings (gear icon) > View all Outlook settings > Premium
https://outlook.live.com/mail/0/options/premium/personalemail
But you need to do it ASAP - before the end of Nov.
My instructions above are correct for family and personal accounts.
>>
https://support.microsoft.com/office/get-a-personalized-email-address-in-microsoft-365-75416a58-b225-4c02-8c07-8979403b427b
Also see this artilce for some useful tips, including how to keep your registrar.
https://www.slipstick.com/outlookcom/outlook-com-custom-domains/
<<
Hello! My name is Mostafa, and I will try my best to assist you with this so that you find a satisfactory solution.
Yes, you can use your own domain with Microsoft 365 Family. You can add your domain to Microsoft 365. In the wizard, you’ll confirm that you own the domain and then automatically set up your domain’s records, so email comes to Microsoft 365 and other Microsoft 365 services, like Teams, work with your domain.
You can follow these steps to add your domain to Microsoft 365:
- Sign in to the Microsoft admin center at https://admin.microsoft.com.
- Go to the Settings > Domains page.
- On the Domains page, select a domain.
- Under DNS records, select Custom Records; then select Add record.
5 Select the type of DNS record you want to add and type the information for the new record.
- Select Save.
Please review the below article.
https://learn.microsoft.com/en-us/microsoft-365...
If the above steps do not help, reach out to me, and I will be happy to help and try my best to resolve your issue. Thank you.
Best,
Mostafa
The article linked showing how to do it states that it must be a "business or enterprise plan". So do the same steps work with a Family plan? I'm also wanting to do the same thing and move away from my own self-hosted email for just our 4 family members, but I can't seem to find a clear answer on if the family plan does this or not.
Hey there, my name is Ajibola and I'm excited to help you out today!
As a Microsoft 365 Family subscriber, you have the option to set up a custom domain. Office 365 also allows the use of a custom domain, as long as it is associated with a paid subscription. The Microsoft 365 admin centre provides a simple and easy-to-follow guide on how to add a domain to your subscription. All you need to do is sign in to your domain registrar and follow the provided instructions. Once the domain is added, each user can set up mailbox names using the .com domain.
It's important to note that you don't need to switch your domain hosting service to GoDaddy. You can still use your current provider with your Microsoft 365 Family subscription.
Learn more about Add a domain to Microsoft 365 From
If you have any further questions or need additional assistance, please feel free to ask. I'm here to help!
Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
Kind regards
Yes, that's one of the reasons I wrote this post. If a lot of people are asking the same question, it would be a great indication to Microsoft of the need to bring this feature back.
Gmail is IMAP which has its own drawbacks
Oulook.com is a free mail account
Niether have any redundency
O365 Family/Personal does not include Exchange
Gmail is an IMAP type mail account, which has major limitations
You can of course buy an Exchange service from one of the many providers and obtain the required email accounts, they can then be added to MS Outlook as a component of O365 Family.
Hi, I'm Diane and I'm happy to help you today.
Microsoft ended their custom domain program for personal accounts last fall. No word yet on if or when they will come back with one, but this was the 4th or 5th custom domain offering for consumers, so I'm expecting it might come back, eventually.
The business accounts would work - as admin, you would control policies etc and would not need to use any. But it would be expensive - $6US per mailbox per month. There are ways to cut costs if the account doesn't need to log into email - BUT business addresses can't be used for Microsoft accounts on the personal side - so could not be used to manage screentime.
I thought Gmail ended their customer domains for consumer accounts - that leaves only apple's custom domains and mail accounts where you purchased the domain.
Let me know how it goes, I'm here to help you further if needed.
-- Diane