Hi CathB123,

Thank you for reaching out to us. I am Blessing, an independent advisor here and a Microsoft user like you.

I am sorry for this inconvenience. First, you have to confirm if the subscription is in your Microsoft account. Sign into services and subscriptions page https://account.microsoft.com/services">https://account.microsoft.com/services and check if you have the subscription in your account.

I pulled this information and steps from the Microsoft article below: https://support.microsoft.com/office/46e2634c-c64b-4c65-94b9-2cc9c960e91b

"Kindly follow steps below to cancel Microsoft 365 subscription:

1. Go to services and subscriptions page using this link https://account.microsoft.com/services and if prompted, be sure to sign in with the same Microsoft account that has the Microsoft 365 subscription.
2. Select Cancel subscription.
3. Follow the instructions on the page to proceed with cancellation by turning off recurring billing. "

If you are not able to cancel your subscription or find this subscription, you need to contact Microsoft billing support to assist you in cancelling the subscription using the steps below:

1. Go to http://support.office.com/home/chat
2. Describe your issue (Cancel Microsoft 365 subscription) and click 'Get Help'. Then scroll down to select Contact support.
3. Select your product (Microsoft 365 and Office) and category (manage my subscription) > click Confirm.
4. Click ‘Chat with support agent’ > Confirm.
5. Click Start Chat.

Hope this helps!

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Hi Shakiru,

When I click on manage, it just takes me to the Office Hub page, not to any page that says Cancel.

Thanks,

Taye