Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Answer from Vincent Choy on learn.microsoft.comOffice 365 E3 vs Microsoft 365 Business Premium
Is there chat support available with Microsoft 365 Business?
Windows 10/11 Business Service - M365 Business Premium
Can't answer your question per say since msft licensing is a hell hole on its own. But can't you upgrade the device to pro without changing the user license itself? As long as the device reports as pro, it'll be able to run the oma-uri/setting catalogue.
Since business premium considers pro device licensing to be an "upgrade", per definition you shouldn't lose anything while maintaining the user license.
More on reddit.comMicrosoft 365 Business Premium RDS licensing question
What is Microsoft 365 Business Premium?
Business Premium is an integrated solution that brings together best-in-class productivity tools, security, and device management capabilities for small to medium-sized businesses. It's a comprehensive, cloud-based security solution that enables you to defend your business against advanced threats with sophisticated phishing and ransomware protection. Business Premium helps you safeguard your data, devices, and information.
Business Premium is fully integrated with Microsoft 365 Apps to provide you with a familiar location for administration, billing, and 24x7 support. It consists of enterprise-grade technology built for businesses with fewer than 300 users.
How can I get Microsoft 365 Business Premium for my business?
You can purchase Business Premium using either of the following methods:
- Through a Microsoft Partner.
- Directly from Microsoft.
How you purchase Business Premium depends on your IT staff capability and whether you want to manage your own IT infrastructure. A Microsoft Partner can help you deploy and manage your IT infrastructure, including Microsoft solutions.
Where can I learn how to sell Microsoft 365 Business Premium?
Partners now selling Office 365 can use the same methods to sell Business Premium.
More resources and training for your sales team is available in the Microsoft Partner portal at https://partner.microsoft.com to help you:
- Effectively communicate the full value of Business Premium in relevant way to customers.
- Understand customer desktop environments, Active Directory reliance, mobility, and security needs.
Videos
Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Dear Rod Edelheit
Welcome To Microsoft Q&A Forum
You asked about how to contact Microsoft Premium Support after paying it. Here are some steps that you can kindly follow to contact Microsoft Premium Support:
- Use the Official Microsoft Support Portal
- Kindly visit Contact Microsoft Support
- In the search box, type your issue (e.g., “Premium Support” or “Microsoft 365 subscription”).
- Click Get Help, then scroll down and select Contact Support.
- Under Products and Services, choose Microsoft 365 and Office.
- Under Category, select Manage My Subscription or the relevant option.
- Confirm, then choose Chat with a support agent or Request a call back.
- For Phone Support
- Kindly visit Global Customer Service phone numbers page
- Select your country to get the correct number
- If You Purchased Premium Software Support
- Check your email receipt for instructions; it usually includes a direct link or case ID.
- If you can’t find it, contact Microsoft via the same Contact Support page and provide your purchase details
- For Business or Enterprise Plans
- If you have Microsoft Unified or Premier Support, you should use the Microsoft Services Hub or your designated account manager.
- Premier Support has been retired and replaced by Unified Support with tiers (Core, Advanced, Performance)
I hope it helps, please feel free to let me know if you need any further assistance.
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Greetings all! I've been chatting with a person who works at a company with approx 40 users. At first they purchased M365 Business Standard licenses - then they switched all the users to Office 365 E3 as they thought it was required for an Accounting application - it wasn't.
So I feel that they will do better with M365 Business Premium as a good fit with SMB's - yes that will reduce that mailbox size from 100GB to 50GB but they're all well below 50GB and have archiving turned on.
Did a lot of research...comparing the features...also had a look here - mind you dated July 2023: https://m365maps.com/matrix.htm#010001000000000000000
Now the costs are comparable....as purchased those O365 E3 licenses before those recent license changes.
So I'm trying to point out the advantages of switching to M365 Business Premium.
My understanding is that M365 BP provides advanced security features and better device/app management and provides for a less complex environment to support. Thinking of their needs also on that side as their current IT folks are new to M365 (no comment!) ;-) ....so I am not always available to assist.
M365 Business Premium will also provide their Compliance and Governance needs when they're ready to go there.
Am I missing something here? Any there any other pro's associated with that M365 Business Premium subscription vs O365 E3?
Many thanks in advance!
Cheers!
Hi, Gem673
Good day!
Thanks for posting into our community. We're glad to assist you.
According to your description, Yes, Microsoft 365 Business does offer chat support. I'm sorry for your experience, let's hotline with below links and there will be a Microsoft agent who can assist you directly through the phone.
Would you please navigate into Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn. Ctrl+F4 and type your area's name, then call the number on the available time and give some patience for the hotline.
Thanks for your precious time and your understanding would be highly appreciated.
Hope you all the best!
Microsoft Community Moderator.
Hi thanks for your quick response.
Sorry but I was wanting to chat online without having to call a number. Is this possible? I'm constantly on call to clients.
Found answer to my main question via the admin panel.
Thanks for your help
I have been going around in circles with Microsoft support on this issue for nearly 3 weeks. The TLDR is: What features does the "Windows 10/11 Business" service control?
Backstory:
145/150 users working fully remote, Business Premium licensing. According to my InfoSec officer, I need to disable Copilot on all systems. After some research, it was decided to use the TurnOffWindowsCopilot Custom OMI-URI (https://learn.microsoft.com/en-us/windows/client-management/mdm/policy-csp-windowsai#turnoffwindowscopilot). Oops... 150 devices report errors.
Through error searching and troubleshooting we learned that there's now simple template in the Settings Catalog that does this. "Maybe the custom OMI-URI doesn't work." Enable the setting the alternate way, still 150 devices reporting errors. "Policy is rejected by licensing". Contact Support, more troubleshooting...
Like I mentioned above, 3 weeks ago I contacted support and, after some back and forth, they told me that the Business "SKU" wasn't supported (See above link for "supported" versions). Intune reports EVERY system as Windows Pro with the correct build version numbers, but the systems themselves all report that their version is "Windows Business".
We finally found that by removing the Windows 10/11 Business Service from the individual user licenses that, eventually, systems reclassify themselves as Windows Pro, and apply the configuration.
Now before we go and apply the change to all 150 user licenses, InfoSec wants to know "What settings/configurations are we adding or losing by making this change?"
The only thing I can find and Microsoft support are telling me is "Windows for business includes Windows 10 Pro, Windows 10 Pro for Workstations, Windows 11 Pro, and Windows 11 Pro for Workstations. These operating systems include cloud services and device management capabilities that enable the centralized management and security controls of Microsoft 365 Business Premium." Which is a straight copy/paste out of their site. https://learn.microsoft.com/en-au/microsoft-365/business-premium/microsoft-365-business-faqs?view=o365-worldwide#what-is-windows-for-business
I think the "...enable the centralized management and security controls of Microsoft 365 Business Premium." is what's freaking out my ISO. Does ANYONE know what that one little bitty checkbox controls, it has ruled my life for the last 20 days.
Can't answer your question per say since msft licensing is a hell hole on its own. But can't you upgrade the device to pro without changing the user license itself? As long as the device reports as pro, it'll be able to run the oma-uri/setting catalogue.
Since business premium considers pro device licensing to be an "upgrade", per definition you shouldn't lose anything while maintaining the user license.
You ever figure out the impacts of removing the service?