Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Answer from Vincent Choy on learn.microsoft.comVideos
What is Microsoft 365 Business Premium?
Business Premium is an integrated solution that brings together best-in-class productivity tools, security, and device management capabilities for small to medium-sized businesses. It's a comprehensive, cloud-based security solution that enables you to defend your business against advanced threats with sophisticated phishing and ransomware protection. Business Premium helps you safeguard your data, devices, and information.
Business Premium is fully integrated with Microsoft 365 Apps to provide you with a familiar location for administration, billing, and 24x7 support. It consists of enterprise-grade technology built for businesses with fewer than 300 users.
How can I get Microsoft 365 Business Premium for my business?
You can purchase Business Premium using either of the following methods:
- Through a Microsoft Partner.
- Directly from Microsoft.
How you purchase Business Premium depends on your IT staff capability and whether you want to manage your own IT infrastructure. A Microsoft Partner can help you deploy and manage your IT infrastructure, including Microsoft solutions.
Where can I learn how to sell Microsoft 365 Business Premium?
Partners now selling Office 365 can use the same methods to sell Business Premium.
More resources and training for your sales team is available in the Microsoft Partner portal at https://partner.microsoft.com to help you:
- Effectively communicate the full value of Business Premium in relevant way to customers.
- Understand customer desktop environments, Active Directory reliance, mobility, and security needs.
Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Dear Rod Edelheit
Welcome To Microsoft Q&A Forum
You asked about how to contact Microsoft Premium Support after paying it. Here are some steps that you can kindly follow to contact Microsoft Premium Support:
- Use the Official Microsoft Support Portal
- Kindly visit Contact Microsoft Support
- In the search box, type your issue (e.g., “Premium Support” or “Microsoft 365 subscription”).
- Click Get Help, then scroll down and select Contact Support.
- Under Products and Services, choose Microsoft 365 and Office.
- Under Category, select Manage My Subscription or the relevant option.
- Confirm, then choose Chat with a support agent or Request a call back.
- For Phone Support
- Kindly visit Global Customer Service phone numbers page
- Select your country to get the correct number
- If You Purchased Premium Software Support
- Check your email receipt for instructions; it usually includes a direct link or case ID.
- If you can’t find it, contact Microsoft via the same Contact Support page and provide your purchase details
- For Business or Enterprise Plans
- If you have Microsoft Unified or Premier Support, you should use the Microsoft Services Hub or your designated account manager.
- Premier Support has been retired and replaced by Unified Support with tiers (Core, Advanced, Performance)
I hope it helps, please feel free to let me know if you need any further assistance.
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