Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Answer from Vincent Choy on learn.microsoft.com Top answer 1 of 4
1
Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
2 of 4
0
Dear Rod Edelheit
Welcome To Microsoft Q&A Forum
You asked about how to contact Microsoft Premium Support after paying it. Here are some steps that you can kindly follow to contact Microsoft Premium Support:
- Use the Official Microsoft Support Portal
- Kindly visit Contact Microsoft Support
- In the search box, type your issue (e.g., “Premium Support” or “Microsoft 365 subscription”).
- Click Get Help, then scroll down and select Contact Support.
- Under Products and Services, choose Microsoft 365 and Office.
- Under Category, select Manage My Subscription or the relevant option.
- Confirm, then choose Chat with a support agent or Request a call back.
- For Phone Support
- Kindly visit Global Customer Service phone numbers page
- Select your country to get the correct number
- If You Purchased Premium Software Support
- Check your email receipt for instructions; it usually includes a direct link or case ID.
- If you can’t find it, contact Microsoft via the same Contact Support page and provide your purchase details
- For Business or Enterprise Plans
- If you have Microsoft Unified or Premier Support, you should use the Microsoft Services Hub or your designated account manager.
- Premier Support has been retired and replaced by Unified Support with tiers (Core, Advanced, Performance)
I hope it helps, please feel free to let me know if you need any further assistance.
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support.microsoft.com › en-us › office › business-assist-for-microsoft-365-37deb8fe-61cc-4cf9-9ad1-1c8d93475070
Get support - Microsoft 365 admin | Microsoft Learn
Assistance for billing and subscription management issues is available online or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. For instructions, see Contact support.
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What resources does Microsoft offer business owners?
Microsoft resources cover every aspect of a small business owner's needs. Visit the Small Business Solutions and the Small Business Help & Learning Hub to find products, tools, trainings, and other helpful advice to help manage your business. You can also find marketing resources for small businesses from Microsoft Advertising to help potential customers find your business faster.
microsoft.com
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
How can I secure my small business devices?
Microsoft Defender for Business works to protect your devices against common ransomware attacks. Each user can get up to five devices secured with next-level security for $3 per month with the standalone Defender for Business plan.
microsoft.com
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
How can I keep my company's private information secure?
Microsoft Security for small business provides cost-effective solutions against security breaches. With Microsoft 365 for Business, you can explore options for security plans to keep you and your employees' data secure, or get enterprise-grade security with Microsoft 365 Business Premium.
microsoft.com
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5650753 › how-to-contact-microsoft-365-business-premium-supp
How to contact Microsoft 365 Business Premium support when the global admin user name is not recognized. - Microsoft Q&A
You can create a support ticket: Microsoft 365 admin center · Important: Please remember to cancel the trial subscription once your issue is resolved to avoid any charges. Option 2: If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead.
Microsoft
microsoft.com › en-us › store › b › business-sales-and-support
Microsoft Business Sales & Support | Resources & Tools
Our product experts are here to help you find the right solutions for your business needs. We’re available Monday to Friday from 6:00 AM to 6:00 PM Pacific Time. ... Get the most out of your Microsoft products with support and learning resources.
Microsoft Support
support.microsoft.com › en-us › topic › customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
Customer service phone numbers - Microsoft Support
This page provides support links for home users and support phone numbers for business users.
Microsoft Support
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Contact Us - Microsoft Support
Sign in so we can get you the right help and support. Sign in Can't sign in · We'll show you self-help options first. Additional help is available if you need it, including live chat with a Microsoft specialist. Show expanded list of products Hide expanded list of products ... Subscribe to Business Assist to get expert advice from small-business specialists.
Microsoft Support
support.microsoft.com › en-us › office › microsoft-365-customer-service-and-support-96162163-b3aa-498b-bbbb-5e757b0f31da
Microsoft 365 Customer Service and Support - Microsoft Support
If your product is listed below, you have a business product. These are usually associated with a work or school account and came from the organization where you work or go to school. Contact your admin if you need help. Support options are available to admins who can sign in to the Microsoft 365 admin center with their admin account to contact support on behalf of users in their organization.
US Cloud
uscloud.com › home › is microsoft support included in office 365?
Is Microsoft Support Included in Office 365? - US Cloud
November 13, 2024 - Microsoft 365 support typically offers assistance through various channels including: ... The level and type of support can vary depending on the subscription plan, with more comprehensive support options available for business and enterprise customers compared to personal users.
US Cloud
uscloud.com › home › what is microsoft support for business
What is Microsoft Support for Business?
November 20, 2023 - Microsoft provides a variety of plans to help you get the business support you need, from premium support available 24/7, to pay-per-incident.
Microsoft Support
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Contact - Microsoft Support
Skip to main content · Microsoft · Support · Cancel · Sign in · Contact Microsoft Support · English (United States) Your Privacy Choices · Your Privacy Choices
Microsoft Support
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Support for business
We have a range of support options to meet your business needs.
Microsoft Support
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Contact Microsoft Office Support - Microsoft Support
Use the Get Help app or your browser to contact support.
Microsoft Support
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Small business help & learning
Find the information you need to build, run, grow, and support your small business in Microsoft 365.
Microsoft Learn
learn.microsoft.com › en-us › microsoft-365 › business-premium › microsoft-365-business-faqs
Microsoft 365 Business Premium frequently asked questions | Microsoft Learn
Find answers to the most frequently asked questions about Microsoft 365 Business Premium, a solution designed for small and medium sized businesses (SMB) up to 300 users.
Reddit
reddit.com › r/office365 › microsoft business support is total garbage
r/Office365 on Reddit: Microsoft Business Support is total garbage
July 19, 2023 -
Hi
Has anyone got a usable support contact at Microsoft who can actually start his computer by himself. We pay thousands a month for a clusterfuck of non existing shit support. 🖕🏼
Top answer 1 of 5
12
usually their first line of support is not really M$ but a third party BPO like Concentrix or Teleperformance... Usually in their signature they have their manager's e-mail, what I do is if we don't get an intelligent troubleshooting or a solution in the first couple e-mails I start copying manager after manager until we actually reach someone from M$
2 of 5
12
No... unfortunately in my experience, it's a near miracle if you get someone who is able to read enough English to actually understand what the problem you are describing is, much less do any more than copy/paste their template responses (which usually have little to do with the actual problem and are almost worse than not getting a response at all).
Microsoft Support
support.microsoft.com › en-us › office › welcome-to-microsoft-365-for-business-d60a9cbe-8cb5-4807-b57c-bca553e372aa
Welcome to Microsoft 365 for business - Microsoft Support
Links to open a support ticket from the admin center, find phone numbers for support, and learn about the Service Health dashboard. ... How-to, help, and training videos to get your business up and running on Microsoft 365.
Microsoft Learn
learn.microsoft.com › en-us › dynamics365 › business-central › dev-itpro › technical-support
Technical support overview - Business Central | Microsoft Learn
Your customer can now contact you if they experience problems and need help. If you also can't resolve a reported issue, escalate the issue to Microsoft. Learn more in Managing Technical Support. In on-premises deployments of Business Central, the Help and Support page doesn't contain the section for contacting technical support.
Microsoft Learn
learn.microsoft.com › en-us › services-hub › sfbus › support-for-business › professional-support-faqs
Services Hub Support for Business FAQs | Microsoft Learn
If you don't have access to the Microsoft account used to purchase your five-pack, contact us. Have your order confirmation number available as proof of purchase to access the remaining incidents. Go to How to provide tax exempt documentation to Microsoft Customer Support Services to learn about tax exempt documentation submission.