Dear Rod Edelheit

Welcome To Microsoft Q&A Forum

You asked about how to contact Microsoft Premium Support after paying it. Here are some steps that you can kindly follow to contact Microsoft Premium Support:

1. Use the Official Microsoft Support Portal
   • Kindly visit Contact Microsoft Support
   • In the search box, type your issue (e.g., “Premium Support” or “Microsoft 365 subscription”).
   • Click Get Help, then scroll down and select Contact Support.
   • Under Products and Services, choose Microsoft 365 and Office.
   • Under Category, select Manage My Subscription or the relevant option.
   • Confirm, then choose Chat with a support agent or Request a call back.
2. For Phone Support
   • Kindly visit Global Customer Service phone numbers page
   • Select your country to get the correct number
3. If You Purchased Premium Software Support
   • Check your email receipt for instructions; it usually includes a direct link or case ID.
   • If you can’t find it, contact Microsoft via the same Contact Support page and provide your purchase details
4. For Business or Enterprise Plans
   • If you have Microsoft Unified or Premier Support, you should use the Microsoft Services Hub or your designated account manager.
   • Premier Support has been retired and replaced by Unified Support with tiers (Core, Advanced, Performance)

I hope it helps, please feel free to let me know if you need any further assistance.

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If you are the same person who posted the original question, but using a different account, then the fact that this email appears to contain apparently valid links to various Microsoft resources relating to both the Microsoft 365 Admin Center and subscription cancellation may mean it's okay, but since there's a redirect portion in the path and the last portion of each of those URL's are obscured, I can't be 100% certain it really valid.

That's why I stated that it's always best, whether for a Microsoft Personal account or Business subscription as described in this email, to instead go directly to whatever Business account you have with Microsoft and look there instead, since it's possible the email contains another Microsoft pathway that isn't truly valid for your own account or business.

I simply never trust anything sent in email and instead will open my Microsoft Personal account via the main Microsoft Account login page, though that's different for Personal and Business accounts, so I don't know which might be valid for you.

If you are a different person than the original poster in this thread, the fact that both of you got the same or similar email containing the same named product for the same price, when from what I can see online, this product is typically sold at prices like $22/per seat, makes the core email text suspicious. Also, the fact that 2 different phone numbers are mentioned in each of your emails is an immediate red flag, since neither of these seem to match the number from the official Microsoft page for sales of the product as follows.

Microsoft 365 Business Premium | Microsoft 365

So, to me the basic rule still stands, log into your own business account, if you even have one, by whatever method you always use and confirm there whether this same order is listed in Subscriptions. If it is and you didn't personally order it, then use whatever official information exists within your account to contact Microsoft and/or cancel the order if that's what you prefer to do.

No one here is official or can aid you directly with this, since this is a mostly volunteer Community site with a few Microsoft contractors, so no one here has the access required to aid you. Your account will provide you the direct access to any official orders and/or contact information for Business support that comes with your account(s) and or product subscriptions.

Rob

< EDIT > I should also have mentioned that for at least the phone number mentioned in your pasted copy of the email you received, the following link should take you to the notification page of a well-known 3rd-party phone number verification service I found when I searched for the number online.

888-322-4602 | 18883224602 - Phone Scam Alert! - Nomorobo

Even though the scam call listed was from 10 months ago and related to a completely different type of bank fraud, the fact it has nothing to do with Microsoft at all means that phone number is at least suspect, so I'd never trust it.

I didn't find a similar warning relating to the original phone number mentioned in this thread's first post, but that doesn't mean much, since numbers included in the text of scam/spam emails aren't always used for scam robocalling as well, that just seems to have happened in the past for the number above that I did find.