Could you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Answer from Vincent Choy on learn.microsoft.comCould you elaborate on this a bit more? So that we have a common understanding of what you have.
- Can you briefly explain what you have purchased? Perhaps the specific Microsoft license and also service?
- Can you also briefly explain who / how you purchased it ? Essentially whether you purchased it from Microsoft website, or a 3rd party reseller website
- Is the premium service offered by Microsoft? or was it a service provided by the reseller?
This context is important so we can advise you where you might have to go for the support?
Dear Rod Edelheit
Welcome To Microsoft Q&A Forum
You asked about how to contact Microsoft Premium Support after paying it. Here are some steps that you can kindly follow to contact Microsoft Premium Support:
- Use the Official Microsoft Support Portal
- Kindly visit Contact Microsoft Support
- In the search box, type your issue (e.g., “Premium Support” or “Microsoft 365 subscription”).
- Click Get Help, then scroll down and select Contact Support.
- Under Products and Services, choose Microsoft 365 and Office.
- Under Category, select Manage My Subscription or the relevant option.
- Confirm, then choose Chat with a support agent or Request a call back.
- For Phone Support
- Kindly visit Global Customer Service phone numbers page
- Select your country to get the correct number
- If You Purchased Premium Software Support
- Check your email receipt for instructions; it usually includes a direct link or case ID.
- If you can’t find it, contact Microsoft via the same Contact Support page and provide your purchase details
- For Business or Enterprise Plans
- If you have Microsoft Unified or Premier Support, you should use the Microsoft Services Hub or your designated account manager.
- Premier Support has been retired and replaced by Unified Support with tiers (Core, Advanced, Performance)
I hope it helps, please feel free to let me know if you need any further assistance.
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Did you look in your Microsoft account related to the church to see if the charge shows there under either orders or subscriptions? That's the only official place that Microsoft would provide this information, so it's always the first place you should look.
Any random email supposedly from Microsoft that contains a phone number is nearly 100% likely to be fake and a scam if it contains a phone number, since Microsoft never does business this way and never suggests phone numbers of the official accounts that track and allow you to change this information.
Don't call the number, if you have a Microsoft business account look in there and if not, it's clearly a scam since there's no way you could have purchased anything for the church.
Rob
If you are the same person who posted the original question, but using a different account, then the fact that this email appears to contain apparently valid links to various Microsoft resources relating to both the Microsoft 365 Admin Center and subscription cancellation may mean it's okay, but since there's a redirect portion in the path and the last portion of each of those URL's are obscured, I can't be 100% certain it really valid.
That's why I stated that it's always best, whether for a Microsoft Personal account or Business subscription as described in this email, to instead go directly to whatever Business account you have with Microsoft and look there instead, since it's possible the email contains another Microsoft pathway that isn't truly valid for your own account or business.
I simply never trust anything sent in email and instead will open my Microsoft Personal account via the main Microsoft Account login page, though that's different for Personal and Business accounts, so I don't know which might be valid for you.
If you are a different person than the original poster in this thread, the fact that both of you got the same or similar email containing the same named product for the same price, when from what I can see online, this product is typically sold at prices like $22/per seat, makes the core email text suspicious. Also, the fact that 2 different phone numbers are mentioned in each of your emails is an immediate red flag, since neither of these seem to match the number from the official Microsoft page for sales of the product as follows.
Microsoft 365 Business Premium | Microsoft 365
So, to me the basic rule still stands, log into your own business account, if you even have one, by whatever method you always use and confirm there whether this same order is listed in Subscriptions. If it is and you didn't personally order it, then use whatever official information exists within your account to contact Microsoft and/or cancel the order if that's what you prefer to do.
No one here is official or can aid you directly with this, since this is a mostly volunteer Community site with a few Microsoft contractors, so no one here has the access required to aid you. Your account will provide you the direct access to any official orders and/or contact information for Business support that comes with your account(s) and or product subscriptions.
Rob
< EDIT > I should also have mentioned that for at least the phone number mentioned in your pasted copy of the email you received, the following link should take you to the notification page of a well-known 3rd-party phone number verification service I found when I searched for the number online.
888-322-4602 | 18883224602 - Phone Scam Alert! - Nomorobo
Even though the scam call listed was from 10 months ago and related to a completely different type of bank fraud, the fact it has nothing to do with Microsoft at all means that phone number is at least suspect, so I'd never trust it.
I didn't find a similar warning relating to the original phone number mentioned in this thread's first post, but that doesn't mean much, since numbers included in the text of scam/spam emails aren't always used for scam robocalling as well, that just seems to have happened in the past for the number above that I did find.