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MY ACCOUNT RECOVERY EMAIL HAS BEEN COMPROMISED - I NEED HUMAN SUPPORT AND CANNOT GET THROUGH ANYWHERE
Outlook trying to force a Microsoft account sign in
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We use office 2021 with on Prem exchange server. Now on two PC’s outlook is trying to force a Microsoft sign in every time you open outlook. Has anyone else has this issue?
This is by design as most new Office products assume cloud-first.
You can disable this
[HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\SignIn]
"SignInOptions"=dword:00000003
But also check
- Use avalid Office 2021 product key or Volume License (KMS/MAK).
- If Office detects no perpetual license, it defaults to subscription prompts.
If the user has signed in to Outlook, it will also assume a 365 license, see above to block this if they want to sign in for some other reason or have them sign out.
Hi,
I am in BC, Canada, time zone -8 PST. Long story short:
1/ Thurs, Oct-30-2025: I discovered my client's Microsoft 365 Tenant was hacked. All 3 accounts that have Global Admin assigned had their rights removed, and new admin accounts were created. Therefore, it rendered Microsoft 365 Admin Center inaccessible.
2/ Oct-30-2025: Called Microsoft to create a case #
3/ Nightmare begins. When case # was created last Thursday, I was promised Microsoft 365 Data Protection team would call or email me in the next couple (2) days. I replied to all their emails indicating my time zone, best time to call (8AM to 5PM PST), and my cell#.
4/ Oct-31-2025: Nothing
5/ Monday, Nov-03-2025 until Today (Nov-07): I was calling Microsoft since 7:30AM this morning again, again and again. All I keep getting are "Microsoft Technical Advisors" who keep promising that their data protection team engineer would call me in the next couple of hours, at the latest 11AM Today, and Microsoft failed to call me back, so I called again, and after 3 or 4 weird disconnections while talking (and no call back from the so called "advisor"), I was promised call back in 15 minutes by another rep. Nothing of course.
6/ Called Microsoft again at 2:39PM.... after repeating the same incident over again, this time I asked to be escalated to supervisor --> After 1.5h on hold, a person took the phone call, of course I have to repeat ALL from beginning, and also give them AGAIN the case#, believe or not in middle of conversation, I was disconnect again, and of course no call back.
7/ Now it is 5PM PST.... where do I go or what do I do now? ALL I want is help with re-gaining admin access to M365 admin center, but so far all I got since last Thursday...various advisors, each promising me different story.
8/ I am pleading for help! So far from Microsoft side, I have not even received any attempts to help me resolve admin center issue, instead Microsoft gives me very good run around for nothing, because I am still speaking to the "advisors" that assign case or ticket#.
9/ Anyone out there with a more direct phone # to contact Microsoft 365 Data protection team? All I need is to re-gain access to Microsoft 365 Admin Center.
------------------------ EDITED/ADDED NOV-20-2025------------------------------
10/ Nov-04-2025 / Duration: 5 Minutes / I was told Data Protection will reach out, and I have been calling every day to get this same answer
11/ Nov-11-2025 / Duration: 7 Minutes / Few domain & tenant verifications
12/ Nov-11-2025 / Duration: 28 Minutes / Few domain & tenant verifications
13/ Nov-12-2025 / Duration: 12 Minutes / Was told to add a TXT Record to proof ownership
14/ Nov-17-2025 / Duration: 4 Minutes /
15/ Nov-17-2025 / Duration: 2 Minutes / 2 More Things requested to be done: Notarized Letter on company letterhead & Government Issued Photo ID
16/ Nov-18-2025 / Duration: 1 Minutes /
17/ Nov-18-2025 / Duration: 1 Minutes / I was told items submitted is being validated
18/ Nov-19-2025 / Duration: 16 Minutes / Call Received at 13:39 / Attempt to login, my initial global administrator account access is restored!
Now repair job starts...
I didnt write it down and i completely forgot it, how do i check it? Cause i wanna log into my microsoft acc on my vr to play msfs2024 but i just cant remember my email