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Hello hfindley,
Welcome to the Microsoft Community. It looks like you're experiencing account-related difficulties, and I understand the inconvenience.
You are posted under the Office partition, the members under this partition are more focused on solving Office related issues and therefore may be less familiar with the Microsoft account access issues you are experiencing, but I will do my best to provide you with suggestions that may be useful:
If you are unable to log in the regular way, try using the Microsoft Account Recovery form. This requires you to provide as much account information as possible to help Microsoft verify your identity.
Help with the Microsoft account recovery form - Microsoft Support
The process of dealing with this issue is usually designed to be heavily personal, so sometimes it's not appropriate to ask questions in a public community. You can also visit the Microsoft support page to contact online support for further assistance. You can choose to chat online or leave a number to request a call back.
- Visit this website: Contact - Microsoft Support
- Type MSA in the search box.
- Now click Get help, and Select Contact Support or sign in to contact support below.
- Go to the Products and services tab, and choose either Microsoft 365 and Office category.
- On the Category tab, choose Manage Account Security.
- Go to Confirm.
- You can now choose the option of Chat with a support agent on your web browser.
Finally, this community rarely deals with authenticator-related issues, so posting it in an authenticator-specific community may get you help faster.
Here's a link: to the forum where you can raise specific situations and get help from users or experts who are most concerned about those issues.
I hope this is useful.
Best regards,
Ian - MSFT | Microsoft Community Support Specialist
Thanks so much for your reply and detailed help...I truly appreciate support I receive from MS Community! I'll follow your suggestions and report back!
Harry
Hi Lynn,
Click the start menu, at the bottom left, click your account. Click the Administrator account to switch accounts or you can sign out from your current account, then select the Admin account in the sign-in screen.
Best regards,
Van
You need to clarify;
When you first setup a new PC you are prompted to use an MS Account/email then you continue the process.
The win log on is that email address, or a Pin if you set it
How are you then accessing Mail, via the win 11 Mail app or via MS Outlook as part of Office 365?