Sorry to hear you're having trouble.

If you need to verify your account please log in to https://account.microsoft.com/security then click on Manage how I sign in to see your verification options. Once you've verified your account please try redeeming your code at https://www.xbox.com/en-US/redeem?msockid=0e792901bfe16f0d0f583dd1be4b6e72.

If you have any other problems with the code then please start an online chat at https://support.microsoft.com and click on Contact Us for more help.

Answer from Onyx Is here on learn.microsoft.com
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Xbox
xbox.com › en-US › redeem
Redeem Xbox Codes or Gift Cards | Xbox
Choose Microsoft Store from the results to open the app. Select your account in the top-right corner of the screen, and then select Redeem code or gift cards.
Discussions

Redeeming Microsoft Gift Cards
It says that I can redeem points for a gift card that is then applied to my Microsoft account. If I wanted to by a Roblox gift card for my granddaughter's account with my points, can I? More on learn.microsoft.com
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1 month ago
HOW can I redeem my gift card from MIcrosoft Rewards? It wants me to verify my account by scanning some squiggly thing and downloading Bing on my phone. Problem is, I have a really old phone. It doesn't scan, has no Internet and can't download Bing.
I have points to redeem a gift card via Microsoft Rewards. I've never had a problem before, been doing it for years. Now, however, Microsoft idiots have come up with a "quick" way - first, I have to verify my account. WHY? I'm instructed to… More on learn.microsoft.com
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1 month ago
Will redeeming an Xbox Gift Card from Microsoft Rewards automatically add the balance to your account, or will it give you a redeem code?
I'm trying to redeem an xbox gift card for a friend who has a different microsoft account. Will I be able to give it to them, or will the card redeem to myself? More on learn.microsoft.com
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1 month ago
Redeem an old Microsoft Store Gift Card
I have an old Microsoft Store gift card that I'd like to redeem. It has 16 or 30 characters, not the 25 characters used for current gift cards. Where/how can I redeem this gift card? Thanks! More on learn.microsoft.com
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November 12, 2025
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Microsoft Rewards
rewards.bing.com › redeem › 000400000255
$5 Microsoft Gift Card
*Promotional gift card. Spend within 90 days of deposit. Works with Microsoft Store online, Windows 10, Xbox One and Xbox 360 (Xbox Live required). Does not work at physical Microsoft Stores. Once redeemed to your U.S. Microsoft account, the full code value will be applied and may be used for eligible purchases (exclusions apply) made directly at select Microsoft digital stores.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5636387 › redeeming-microsoft-gift-cards
Redeeming Microsoft Gift Cards - Microsoft Q&A
1 month ago - The digital gift card that you get through Microsoft Rewards behave like a normal gift card, which means whoever enter the code will get the value of it, in this case, Robux. As the previous person said, to redeem your Roblox Digital card, please go to https://rewards.bing.com/redeem/ and search for Roblox.
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Microsoft
microsoft.com › en-us › p › microsoft-gift-card-digital-code › cfq7ttc0k61w
Buy Microsoft Gift Card – Digital Code - Microsoft Store
Go to microsoft.com/redeem, log into your Microsoft account, and enter the 25-character code provided. Once redeemed, your gift card balance will be available to spend at Microsoft Store online, on Windows, and on Xbox.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5639090 › will-redeeming-an-xbox-gift-card-from-microsoft-re
Will redeeming an Xbox Gift Card from Microsoft Rewards automatically add the balance to your account, or will it give you a redeem code? - Microsoft Q&A
1 month ago - Regarding your issue, redeeming an Xbox Gift Card through Microsoft Rewards automatically adds the balance directly to the Microsoft account used for the redemption, rather than providing a redeemable code.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5619317 › redeem-an-old-microsoft-store-gift-card
Redeem an old Microsoft Store Gift Card - Microsoft Q&A
November 12, 2025 - The best option is to select “Microsoft Account & Billing” as the product category, then choose “Payment options & gift cards” under issue type. From there, pick “Chat with support” or “Call me back” to connect with an agent ...
Top answer
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Hello Monkeys12

Im Juliet and Im happy to help you :)

To use a Microsoft gift card on your laptop, you can follow these steps:

  1. Open your preferred web browser on your laptop and go to the Microsoft Store website (www.microsoft.com/store).
  2. Sign in to your Microsoft account. If you don't have one, create a new account.
  3. Once you're signed in, click on your account profile icon in the upper-right corner of the screen and select "Redeem a code" from the dropdown menu.
  4. You will be redirected to the "Redeem a code" page. Enter the code from your Microsoft gift card in the provided field. The code is usually a 25-character alphanumeric string.
  5. After entering the code, click on the "Next" button. The system will verify the code and apply the gift card balance to your account.
  6. Once the redemption process is complete, you can start using the gift card balance to make purchases from the Microsoft Store. You can buy apps, games, movies, music, and other digital content available on the Microsoft Store.
  7. When making a purchase, select the item you want and proceed to the checkout process. During the payment step, you should see your gift card balance displayed. If the purchase amount exceeds your gift card balance, you will be prompted to choose an additional payment method to cover the remaining amount.

That's it! You can now enjoy using your Microsoft gift card balance to purchase various digital content from the Microsoft Store. Remember to keep track of your remaining balance as you make purchases.

Have a nice day ahead of you :) Stay safe always

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Hello, I recieved a $50 Microsoft gift card by redeeming my Xbox points. I recieved a confirmation email from Microsoft and have a confirmation number. I did not recieve the 25 digit code to enter so I can use my card. I submitted 3 help desk tickets since 3/12/23 and have not received a response. I came across this and wondered if you can help me find the 25 digit code to activate my gift card?

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Microsoft Rewards
rewards.bing.com › redeem › all
Microsoft Rewards redemption catalog
Earn free points with Microsoft Rewards that you can redeem for gift cards, use to enter sweepstakes, or donate to a nonprofit.
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Minecraft
minecraft.net › en-us › redeem
Redeem Minecraft Tokens and Gift Cards | Minecraft
October 27, 2025 - This 25-digit code can be found with proof of purchase: card, receipt, or email! An active Microsoft Account is required to redeem.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 5524893 › how-to-redeem-legally-paid-codes-from-other-region
How to redeem legally paid codes from other regions - Microsoft Q&A
August 15, 2025 - Unfortunately, it is not possible to bypass the region lock for redeeming codes. Please ensure that the gift card codes match the region of the account where they will be redeemed.
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Microsoft
microsoft.com › en-us › p › xbox-gift-card-digital-code › cfq7ttc0k63h
Buy Xbox Gift Card – Digital Code - Microsoft Store
Go to microsoft.com/redeem, log into your Microsoft account, and enter the 25-character code provided. Once redeemed, your gift card balance will be available to spend at Microsoft Store online, on Windows, and on Xbox.
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Microsoft
microsoft.com › en-gb › store › b › gift-cards
Xbox Gift Cards for Gamers & More - Microsoft Store
The gift card redemption method is also very simple · Go to microsoft.com/redeem, log into your Microsoft account, and enter the 25-character code provided.
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Quora
quora.com › How-do-I-redeem-a-Microsoft-gift-card-code
How to redeem a Microsoft gift card code - Quora
Go to redeem.microsoft.com and make sure you’re signed in to the right account. Then type in the 25-character gift card code when prompted. https://support.microsoft.com/en-us/account-billing/redeem-a-gift-card-or-code-to-your-microsoft-accoun...
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 2343311 › microsoft-gift-card-redeem
Microsoft gift card redeem - Microsoft Q&A
May 2, 2025 - A program that grants points for using Bing search, which users can redeem for gift cards, sweepstakes entries, or charitable donations.