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Hi Diane,
Thanks for your suggestions. I have checked and the Plusnet account is live and is an IMAP account. I have used the export/import wizard to export it as a .pst file.
My apologies but I'm confused by the next suggested steps -
'After exporting IMAP account, you can import the old mail into the outlook.com mailbox or leave the pst in the profile but change the name to avoid confusion. If you want to import it, you need to remove it from the profile.'
Is the .pst file that I've just exported/created the 'old mail' that you refer to?
Is the otlook.com mailbox my OWA account rather than Outlook on my Laptop?
How would I change the name of the of the profile?
Where would I import it to and how would I remove it from the profile?
Sorry, really lost at the point!
As an additional piece of info, here's how the two accounts show up in the Account Information tab, but both show in Outlook itself as identical, even though they are definitely different email addresses. The first 'Home' email is in fact the plusnet ISP based account and the second, is NOT a plusnet account.
Hi,
I'm Taiwo and I'd be happy to help you with your question. In this Forum, We are Microsoft consumers just like yourself.
Since you're using a GoDaddy domain and want to have multiple family email addresses with that domain, you can use that for email hosting as well. Microsoft 365 offers email services with custom domain support. You can set up email accounts for your family members using your domain within Microsoft 365. you have a few options:
- Remove both the domain-based email account and the Plusnet email account from Outlook.
- Add only the domain-based email account to Outlook and check if it appears correctly with the correct identity. Ensure that you are using the correct server settings provided by your email hosting provider (either GoDaddy or Microsoft 365).
- Send and receive emails using the domain-based email account to ensure it's functioning properly within Outlook.
- Once the domain-based email account is working correctly, add the Plusnet email account to Outlook as a separate account. Make sure you enter the correct server settings for the Plusnet account. By adding the accounts separately and testing each one individually, you should be able to resolve any conflicts or issues with Outlook displaying the accounts incorrectly.
I hope this helps ;-), let me know if this is contrary to what you need, I would still be helpful to answer more of your questions.
Best Regards, Thank You.
I have been with GoDaddy since 2007 with ~26 domains and 80 email addresses. They recently decided to stop doing POP & IMAP email with the CSR(s) telling me that 'your email is going to not work any longer because the industry has stopped accepting those old standards. You have to move to our Office 365 email or your mail will not work.' That BS wording rankled me to no end.
Given the difficulty of moving all of those domains and email, I hunkered down and started the pain of transferring the most entrenched domains to Office 365. Nothing but problems. The most recent problem is that I can not create SharedMailboxes in the admin.exchange.microsoft.com interface as they will not work on my client's Macs. GoDaddy's solution to this is to have my clients all move to an Outlook email client instead of their Apple Mail. Since that was not going to happen, they next suggested that I create the SharedMailbox from a standard email client license. That way the Mac users could log in to the account and just use them like normal email accounts instead of the SharedMailox feature that I was sold as being worth the transfer to the Office 365 email. (Yet another purchase of another email license.)
Another item that may help other Office 365 users was an error when a Mac client attempted to add an Office 365 email account to their Apple Mail program and got an error of 'You are already logged into that account.' as if the email address already existed in their Apple Mail. GoDaddy of course insisted that the user did already have that account entered and just did not see it. Then it was blamed on the 3rd party Apple Mail client and that the user should call Apple.
With all of that non-help to fix the Office 365 Exchange problem, I finally found a MS program 'Microsoft_Office_Reset_v1.9.1' that I ran which removed all of the Office history and then the user could add the Exchange account as needed.