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Not sure about that, but I did it. Deleted the old one and create a new missing mail search request. Hopefully that will “REALERT” them again and make them find my parcel. Mine was stuck since June 3rd 😑 More on reddit.com

Had the same problem getting an "Error: JS400 - Descriptor Add Failed" error message every time I tried to submit the form for a couple of days. The solution - I finally opened an "incognito window" in Chrome which got rid of the error message. However, when I clicked on the "verify address" button ( just to be safe, to check the information was correct before submitting it), It kept changing the city, state and zip of my address to the one for the post office I'd gone to, which is in another town; claiming the zip code I'd entered for the recipient wasn't correct and recommending the exact same address but with a zip + 4 zipcode rather than the 5 digit zip code I'd entered; and changing the insurance to "yes" when I'd selected "no". I pressed the "edit" button rather than the "submit" button, naturally, and every time I'd fix everything, it would fix two out of the three, and when I fixed the wrong one, one of the other ones would revert back to the incorrect info. I kept hitting the edit button, correcting the errors, over and over again. It was like playing "Whack-a-Mole". After correcting the random, rotating errors about a half dozen times, I finally decided that it was more important that it accepted both of the corrected addresses, and the Post Office could deal with the claim that it was insured when it wasn't, cause if I corrected that, it would just screw up one of the addresses and tell me the information was incorrect and that a successful search would not be able to be performed. With both addresses correct, it was happy, accepted the info, said the search had been started, and said I would periodically be updated via email to let me know that status of the search. It also brought me to a page with the case number and date submitted on it, and when I clicked on it, brought up a page with the details I had entered, which were still correct, other than that stupid "insured?" field that it insisted on altering on it's own. So, that's how I finally solved the "Error: JS400 - Descriptor Add Failed" error that kept coming up, and was finally able to submit a "Missing Mail Report" request form - IF YOU'RE USING GOOGLE CHROME, YOU NEED TO OPEN AN INCOGNITO WINDOW TO GET RID OF THE ERROR. More on reddit.com

I had a fairly valuable priority mail flate rate bubble envelope shipped to me. The package was initially scanned in at a distribution center in... More on old.reddit.com