I’ve looked this up very generally online, and I’ve seen some responses say it can take anywhere from a few hours to 3 months (which is when USPS officially declares a package missing). Since there’s no way I’m waiting 3 months to find out about this, when would be an appropriate time to just get a refund from the sender? I already posted about my issue on here but basically: package shipped from one state over on the 24th of January, hasn’t moved since, called the USPS and complained a few times…now on the 8th of February I was able to file a help request. Didn’t hear a response for a few days so I called and the lady told me they closed the request without giving me any information or trying to contact me (other than to say they got my request 😬). She reopened the request, and over email I was told to submit a missing mail form. The search started yesterday, and I’m just wondering if anyone else has had to do this? The person sending the package has been very worried and I wonder if maybe I should just get a refund if I don’t hear anything by the end of this week. This is extremely frustrating, looking for any insight anyone might have on this.
Edit: forgot to mention that the delivery date was supposed to be Saturday the 29th of January.
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I had a fairly valuable priority mail flate rate bubble envelope shipped to me. The package was initially scanned in at a distribution center in NY. There were no updates for a week and I submitted a help request form.
USPS actually called me (which surprised me) and stated there has not been a physical scan for a while. She said I should file a "missing mail claim" and they she flagged the shipment. She continued that sometimes just flagging the package will have it moving again. I submitted the missing mail form last week, but there have not been any updates on it.
I have a small hobby business and ship USPS A LOT. I've had packages take a long time to be delivered, but I've never ran into a package having a single scan then never having an additional scan for multiple weeks. At this point, I'm wondering if I should keep patient or submit an insurance claim? There is insurance on the package, but the contents are sentimental as well as valuable and I'd rather have the package.
Has anyone submitted a Missing Mail Search with USPS and have it work? Additionally, if anyone has any input on filing an insurance claim, I'd be interested in that as well. Thanks!