I don’t understand why anyone would buy something off a complete anonymous platform… The $100 insurance would be paid out to the shipper, not you. Your only recourse is to contact the shipper if you don’t get the item. Answer from Letoust on reddit.com
USPS
usps.com › help › missing-mail.htm
Missing Mail and Lost Packages | USPS
If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.
USPS
usps.com › help › claims.htm
File a USPS Claim: Domestic | USPS
Either the sender or the recipient may file a claim for insured mail that is lost, arrived damaged, or was missing contents. The person filing must have the original mailing receipt.
Package lost, can't submit missing mail search. What next?
I don’t understand why anyone would buy something off a complete anonymous platform… The $100 insurance would be paid out to the shipper, not you. Your only recourse is to contact the shipper if you don’t get the item. More on reddit.com
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October 8, 2025Has anyone had success with a "Missing Mail Search" on USPS?
They’re as useless as usps is as a whole. They’ll tell you after the 6 months passes that basically it’s your fault something was lost. Zero accountability. They never look into anything it’s just an automated system. More on reddit.com
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December 24, 2022Do USPS missing mail request ever work
I had a package stuck with a status of "In Transit" for two weeks. I filled a missing package report (online) and 3 days later it was delivered. More on reddit.com
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August 16, 2024[deleted by user]
Start with a Missing Mail search through USPS ( https://www.usps.com/help/missing-mail.htm ) They will ask a bunch of information about the shipment, including the sender, recipient, etc. When I've used this, the local PO was able to check GPS coordinates of where the package was located when it was scanned at delivery and every time (3 so far) it was scanned at the wrong address. The delivery person went and was able to retrieve and re-deliver to the correct address. More on reddit.com
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August 16, 2024Report mail fraud or theft by a person or company outside USPS
The U.S. Postal Inspection Service (USPIS) is the federal law enforcement agency that protects the mail system. File a complaint through USPIS online about:
- Mail fraud
- Mail theft
usa.gov
usa.gov › home › complaints › complaints against the government › file a u.s. postal service complaint
How to file a U.S. Postal Service complaint | USAGov
Complain about a USPS policy change
To comment or complain about a policy change, such as postage rates, contact the Postal Regulatory Commission (PRC). Use their online contact form.
usa.gov
usa.gov › home › complaints › complaints against the government › file a u.s. postal service complaint
How to file a U.S. Postal Service complaint | USAGov
Where to file a complaint about theft, fraud, or waste by USPS employees
To file a complaint about theft, fraud, or waste at a USPS facility or by a USPS employee, contact the USPS Office of the Inspector General (OIG).
- File a complaint online.
- Call 1-888-USPS-OIG (1-888-877-7644).
usa.gov
usa.gov › home › complaints › complaints against the government › file a u.s. postal service complaint
How to file a U.S. Postal Service complaint | USAGov
Videos
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Filing a USPS Claim Made Easy: My Proven Process - YouTube
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What happens to lost mail? How the USPS Mail Recovery Center works ...
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Where Do I Find Official Guidance For USPS File An Insurance Claim?
USPS
faq.usps.com › s › article › Missing-Mail-The-Basics
Missing Mail - The Basics
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USPS
usps.com › help › refunds.htm
Request a USPS Refund: Domestic | USPS
Learn more about requesting a domestic USPS refund. (To file a claim for insured mail that was lost, damaged, or missing contents, see File a USPS Claim: Domestic.)
USPS
faq.usps.com › s › topic › 0TOt00000004HFqGAM › missing-late-or-damaged-mail-packages
Missing, Late Or Damaged Mail & Packages
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Reddit
reddit.com › r/usps_complaints › package lost, can't submit missing mail search. what next?
r/usps_complaints on Reddit: Package lost, can't submit missing mail search. What next?
October 8, 2025 -
I've been trying to submit a missing mail search for this package for 2 days now. Every time I hit submit, I get an error message that says something like "Error-1, failed to submit new form". It won't even let me save as draft-- I get the same error message and nothing happens. I've tried on my phone as well as my PC.
What do I do now? This was an item I purchased from a seller here on reddit, so not from some big company that can send a replacement. Ideally if the package cannot be found, I just want to utilize the $100 insurance (which thankfully covers the value of the item). Can I proceed with an insurance claim if I'm not able to successfully submit the missing mail search?
Top answer 1 of 3
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I don’t understand why anyone would buy something off a complete anonymous platform… The $100 insurance would be paid out to the shipper, not you. Your only recourse is to contact the shipper if you don’t get the item.
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It looks like it’s not “lost,” it’s just taking the average time for USPS to do their job (aka an insanely long time).
USPS
faq.usps.com › s › topic › 0TOt00000004HGGGA2 › missing-late-mail
Missing & Late Mail
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United States Postal Inspection Service
uspis.gov › report
Report – United States Postal Inspection Service
Report suspected mail theft, and other mail-related crimes, tips or incidents: REPORT Or call USPIS:1-877-876-2455
USAGov
usa.gov › home › complaints › complaints against the government › file a u.s. postal service complaint
How to file a U.S. Postal Service complaint | USAGov
November 13, 2025 - Find out how to file a complaint with the U.S. Postal Service about lost or stolen mail or mail fraud.
USPS
faq.usps.com › s › article › How-is-Undeliverable-and-Misdelivered-Mail-Handled
How is Undeliverable and Misdelivered Mail Handled?
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Thryft Ship
thryftship.com › home › blog › 📦 how to file a usps claim
How to File a USPS Claim
April 25, 2025 - Before you file a claim, give USPS a chance to locate the package by submitting a Missing Mail Search Request.
Quora
quora.com › What-do-I-do-I-sent-a-missing-package-claim-to-USPS-and-they-accepted-it-I-filed-this-claim-on-March-and-its-June-I-havent-gotten-any-updates-besides-auto-replies-telling-me-that-they-are-looking-for-it-Is-it
What do I do? I sent a missing package claim to USPS and they accepted it. I filed this claim on March and it's June? I haven't gotten any updates besides auto-replies telling me that they are looking for it. Is it supposed to take this long? - Quora
Answer (1 of 9): Per the USPS When we receive your Missing Mail search request, we will send you a confirmation email. We will also send you periodic updates about the search. If we find your package or mail, we will send it to the address you provided. Please note, sometimes we cannot find mis...
Reddit
reddit.com › r/usps_complaints › has anyone had success with a "missing mail search" on usps?
r/usps_complaints on Reddit: Has anyone had success with a "Missing Mail Search" on USPS?
December 24, 2022 -
I had a fairly valuable priority mail flate rate bubble envelope shipped to me. The package was initially scanned in at a distribution center in NY. There were no updates for a week and I submitted a help request form.
USPS actually called me (which surprised me) and stated there has not been a physical scan for a while. She said I should file a "missing mail claim" and they she flagged the shipment. She continued that sometimes just flagging the package will have it moving again. I submitted the missing mail form last week, but there have not been any updates on it.
I have a small hobby business and ship USPS A LOT. I've had packages take a long time to be delivered, but I've never ran into a package having a single scan then never having an additional scan for multiple weeks. At this point, I'm wondering if I should keep patient or submit an insurance claim? There is insurance on the package, but the contents are sentimental as well as valuable and I'd rather have the package.
Has anyone submitted a Missing Mail Search with USPS and have it work? Additionally, if anyone has any input on filing an insurance claim, I'd be interested in that as well. Thanks!
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They’re as useless as usps is as a whole. They’ll tell you after the 6 months passes that basically it’s your fault something was lost. Zero accountability. They never look into anything it’s just an automated system.
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Not to burst any bubbles- I shipped a package worth about $7,000 on 12/29. The only scan on my tracking was the acceptance scan. I filed a missing package search on 1/12 (figured I’d let the holidays pass) and still nothing. So I filed my insurance claim the other day and am not-so-patiently waiting. I’ve talked to the postmasters from the destination post office, the distribution center (Detroit), and the recipient post office. No one knows anything. No one can give any updates. It’s beyond frustrating.
SellerSprite
sellersprite.com › home › blog › usps missing package? complete guide to find your lost mail
USPS Missing Package? Complete Guide To Find Your Lost Mail - Seller Sprite
October 15, 2025 - You’ll need to provide details about the package, including mailing addresses and tracking numbers. This search process kicks in after your package has been missing for 7 days. To file a claim, visit the USPS website or your local post office.
The Crème Shop
thecremeshop.com › pages › guide-to-a-lost-or-stolen-usps-package
Guide to a lost or stolen USPS package – The Crème Shop
If your item was insured, you qualify for both a Missing Mail Search AND an Insurance Claim for damaged or missing contents. If no insurance was purchased, a Missing Mail Search is your only option at first.
Stamps.com
stamps.com › home › how to find a lost usps letter or package
How to Find a Lost USPS Letter or Package - Stamps.com
November 13, 2025 - If your item hasn’t arrived, fill out a Missing Mail Search Request using the tracking number, mailing date, package description, and any photos you might have. Check your email for updates from USPS.
Business Insider
businessinsider.com › business insider › how to report a missing usps package, file a help request and submit a missing mail claim
How to report a missing USPS package, file a help request and submit a missing mail claim
August 23, 2022 - You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available.
Pirate Ship
support.pirateship.com › en › articles › 4785073-how-to-file-a-missing-mail-search-request
How to file a Missing Mail Search Request | Pirate Ship Support
You can select to have it delivered to the original recipient by selecting "Addressee," have it sent back to you by selecting "Mailer," or have it sent to a new location by selecting "Another Address." In any case, you’ll need to fill out the address you want this package sent to. USPS will also ask for a name, email address, and phone number to reach out to you with updates on this search! ... Tell USPS What's Missing: The next step is letting USPS know what’s missing!
USPS
about.usps.com › publications › pub122 › pub122_v07_revision_092016_007.htm
How to File a Domestic Claim
You can file a domestic claim online at www.usps.com/domestic-claims for packages covered by USPS insurance as described in the “Insurance Availability” section. The online claims process allows you to electronically upload .pdf and .jpg files as the required supporting documentation for a claim
Stowfly
stowfly.com › blog › missing-usps-packagesfile-a-help-request-and-submit-a-missing-mail-report
Missing USPS Packages: Contact, File Help Request & Report
Claims must generally be filed within 60 days of mailing. When completing the online missing‑mail forms, USPS suggests uploading photos of the item and keeping all packaging and receipts.