I have a Moen Banbury pull out faucet, model 87017SRS (the regular model number is Moen model 87017), that's hard to turn and squeals when you try to move the spout left/right. It happens because of corrosion/hard water buildup on the inside of the spout body, which puts pressure and a rough surface on the upper and lower o-rings, making it hard to turn and squeal. The fix is to remove the spout body (exposing the o-rings), clean up the o-rings and inside of the body where the o-rings ride against it, and lubricate everything with a silicone faucet lubricant.

Picture of the faucet: https://i.imgur.com/ljk8h2m.jpeg

This requires separating the spout body from the cartridge/innards. The spout body is held in place to the innards of the faucet by a retaining ring. Picture of retaining ring location: https://i.imgur.com/xdcBsCc.jpeg

Trying to pull the spout body up, separating it from the innards, pushes the retaining ring against the inside of the spout and keeps them together. It does, in fact, retain.

Close up showing the retaining ring, recessed deeply into the spout body: https://i.imgur.com/9ilyAyj.png. Some teeth of the ring are visible on the left.

Another close up: https://i.imgur.com/hedlS8g.jpeg

Every single sink of this design, Moen or not, that I've seen, puts the retaining ring right at the top of the spout, if not sticking out above it. Trivial to remove with a pair of needle nose pliers or even a small flat head screwdriver. For some godforsaken reason, on this model, and ONLY this model, the retaining ring is recessed at least 1/2" below the top of the spout, and the gap between the spout body and the cartridge body is maybe 1/16". I can barely fit a tiny eyeglass screwdriver in the gap, let alone actually removing it with a pair of needle nose pliers or anything else.

This design is stupid enough that I'm about to just throw the whole thing away and buy a faucet that won't waste hours of my time because of a stupid, shit design.

How the hell are you supposed to remove the retaining ring on a Moen Banbury kitchen faucet?

I recently bought a MOEN Banbury widespread bathroom faucet from a local home depot. the cold water supply pipe leaks the minute when it was installed, and i also found that there's no name on the faucet at all, am I getting a fake one or this is true for all MOEN products now?

I even checked HD's website and Moen's official website, all of those have MOEN written on the bottom of sprout

update: checked with Moen official again and was told this should be authentic, this specific model sold at HD doesn't have moen on it but it should be authentic, I also went to HD as well and the sample on displace, in a different color also doesn't have MOEN on it...

I recently purchased a new bathroom faucet from Moen as I'm doing a bathroom reno. This was new in the box, and so far I've had to make 3 warranty claims on it! First the plastic housing for the drain was cracked, then I found that the hot side handle cartridge was missing the nut to lock it into place, and now that I have it all installed, the hot side cartridge has a moderate drip when it's turned fully into the off position.

I've never bought Moen before, I usually just buy the Delta or Glacier Bay stuff, which usually works fine. Is this just to be expected, or did I get a super-dud?

Second picture is where the sink faucet is advertised. It’s on a towel rack set. Any help for this particular sink and model number would be fabulous! Thanks!