Uses the same tech as all the other smart faucets they make, they are functionally identical (except the ones that have a hidden sprayer, no power boost button on the sprayer for those two- Nio and Sto). So the reviews are largely interchangeable on the Smart product line of kitchen faucets. That said, most people who have issues also did not realize that they were buying a smart home product and have problems that often boil down to needing to connect it to Wifi so it gets Firmware updates. Given that you're on this sub, probably not going to have any issues since you specifically bought it I'm guessing to get a connected product. And in the event you do have problems, customer service is very good. Just make sure to keep your receipts/invoices/order confirmation. More on reddit.com

I've heard nothing but bad about these touchless faucets. In all honesty I recommend just changing it to a normal faucet that always works, and takes no electricity to work... More on reddit.com

We just redid several faucets when we moved into our new house. We really liked the Moen touch activated faucet in our old kitchen, so we did the same here. In our laundry room we added a Pfister hands free faucet since it’s right inside the garage and will be using it with car-greasy hands.

So far, I get way more accidental activations in the kitchen because I’ll brush against the faucet when getting hand or dish soap, or didn’t hold it long enough when repositioning it. For my touchless faucet, I have to get right up next to the base of the faucet to activate the sensor, it’s been very reliable - no accidental activations at all. Maybe it would be different if I was using that sink for dishes, but probably not by a lot.

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Here's my Moen touch-less Faucet review that Amazon refuses to publish I have had this faucet installed for about 6 months now with the voice activated module. I have updated the review with feedback I received from Moen Customer Support at the bottom, which honestly is not much help, they acknowledged the issues had no resolutions to offer. Pros: Very sturdy, looks great in my kitchen Touchless is a very nice feature, keeps the faucet from getting dirty The voice activated feature, when working, is actually accurate - i.e. "Alexa tell Moen faucet to dispense 1 tablespoon of water", "Alexa tell Moen faucet to dispense 4 cups of water", etc.. Cons: The faucet randomly turns itself on and water starts running when no one is in the kitchen. We think changes in sunlight are triggering this since our faucet is installed in front of a window. There doesn't seem to be any way to easily temporarily disable the motion sensor which is located on top of the faucet. The only solution I have found is to crawl under the sink and unplug the sensor. If the sensor is unplugged then you can't operate the faucet manually. When our power went out for a week during storms this summer, we did not initially have backup batteries installed, and we couldn't use the faucet at all until one of our neighbors loaned us batteries. If you unplug the faucet to keep it from randomly turning itself on, you have to crawl back under the sink to plug it back in. The water flow is strong and very strong. I have been thru all the adjustment/calibration options on the faucet and there doesn't seem to be anyway possible, either when operating the faucet manually or when voice operated, to allow the water to trickle and also to have a strong flow. You can trickle water if you turn the water valve under your sink to be only partially open, but then you won't be able to get a strong flow when you want it. Response from Moen: At this time there is no feature to be able to disable the sensor in the Moen app for your smart faucet. Also while the flow control feature in the app is unable to do a trickle you can do that by using the faucet handle (THIS DOES NOT WORK). As for the sensor being affected by the light coming in from the window maybe a curtain would be helpful if it is that close to the window. More on reddit.com