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Moen Solutions
solutions.moen.com › article library
Sensors Not Working - Moen Solutions
April 14, 2025 - The guide below will provide information on how to get the sensors operating on your MotionSense: Dual Sensor Hands Free Faucet, the information is for faucets with a black and gray control box installed after 2018.
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Reddit
reddit.com › r/kitchen › moen faucet isn’t working manually even when batteries are dead
r/kitchen on Reddit: Moen faucet isn’t working manually even when batteries are dead
August 6, 2023 - Doesn’t seem like my batteries are dead since the sensor works. Anyone have a solution? ... Did you ever find a solution to this? Mine won’t work manually but touchless works. ... All I did was remove the batteries, put the same ones back in and that fixed the problem for me. Continue this thread Continue this thread ... Can’t turn off this Moen motionsense faucet when the batteries die.
Discussions

Can’t turn off this Moen motionsense faucet when the batteries die. Rushing out to get batteries now.
There’s going to be valve under the sink. Close it More on reddit.com
🌐 r/Anticonsumption
172
1798
December 18, 2022
What's wrong with my hands-free faucet?
I'd point you to r/PlumbingRepair and r/Plumbing . In the appliance industry, faucets don't exactly fall in our expertise. More on reddit.com
🌐 r/appliancerepair
5
1
April 9, 2024
Moen faucet isn’t working manually even when batteries are dead
Here's my Moen touch-less Faucet review that Amazon refuses to publish I have had this faucet installed for about 6 months now with the voice activated module. I have updated the review with feedback I received from Moen Customer Support at the bottom, which honestly is not much help, they acknowledged the issues had no resolutions to offer. Pros: Very sturdy, looks great in my kitchen Touchless is a very nice feature, keeps the faucet from getting dirty The voice activated feature, when working, is actually accurate - i.e. "Alexa tell Moen faucet to dispense 1 tablespoon of water", "Alexa tell Moen faucet to dispense 4 cups of water", etc.. Cons: The faucet randomly turns itself on and water starts running when no one is in the kitchen. We think changes in sunlight are triggering this since our faucet is installed in front of a window. There doesn't seem to be any way to easily temporarily disable the motion sensor which is located on top of the faucet. The only solution I have found is to crawl under the sink and unplug the sensor. If the sensor is unplugged then you can't operate the faucet manually. When our power went out for a week during storms this summer, we did not initially have backup batteries installed, and we couldn't use the faucet at all until one of our neighbors loaned us batteries. If you unplug the faucet to keep it from randomly turning itself on, you have to crawl back under the sink to plug it back in. The water flow is strong and very strong. I have been thru all the adjustment/calibration options on the faucet and there doesn't seem to be anyway possible, either when operating the faucet manually or when voice operated, to allow the water to trickle and also to have a strong flow. You can trickle water if you turn the water valve under your sink to be only partially open, but then you won't be able to get a strong flow when you want it. Response from Moen: At this time there is no feature to be able to disable the sensor in the Moen app for your smart faucet. Also while the flow control feature in the app is unable to do a trickle you can do that by using the faucet handle (THIS DOES NOT WORK). As for the sensor being affected by the light coming in from the window maybe a curtain would be helpful if it is that close to the window. More on reddit.com
🌐 r/kitchen
14
6
August 6, 2023
HELP! Costco Moen Sensor Faucet
Um… if you want to use the faucet with the handle, use the motion detect to turn the water on, then control with the handle after that. It’s not magic, it’s just a solenoid that allows water to pass in one state, and doesn’t allow water to pass in a different state. Edit: record scratch… with the handle in the off position, there shouldn’t be any water coming out. Ok I’m confused. What does the underside look like? More on reddit.com
🌐 r/Plumbing
9
1
March 1, 2024
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JustAnswer
justanswer.com › plumbing › nrz1g-moen-motionsense-faucet-stopped-working-yesterday.html
Moen MotionSense Faucet Not Working? Expert Troubleshooting Guide
If your Moen MotionSense faucet’s light blinks then goes off, the black control box may be faulty. Check battery contacts for corrosion and ensure all six AA batteries are fresh and properly seated.
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MOEN
moen.com › MOTIONSENSE › SUPPORT
Moen | Bathroom & Kitchen Faucets, Shower Heads, Accessories & More
Your premier online destination for high-quality plumbing fixtures and accessories. We specialize in offering a wide range of innovative faucets, showerheads, and bathroom and kitchen fixtures designed to enhance your home’s functionality and style.
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Moen Solutions
solutions.moen.com › article library
Wave Faucet Reset (After 2018) - Moen Solutions
April 14, 2025 - This article is a quick guide to restoring faucet to the factory settings. The information is for faucets with a black and gray control box installed after 2018
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Moen Solutions
solutions.moen.com › article library
Enabling And Disabling Sensors (After 2018) - Moen Solutions
April 14, 2025 - The guide below will help you to disable and enable your MotionSense: Wave-Single Sensor Hands Free Faucet. It is for faucets using the black and gray control box that was …
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Moen Solutions
solutions.moen.com › article library
Troubleshooting - Moen Solutions
October 23, 2025 - If it has timed out, the blue and amber lights will no longer be flashing. Try unplugging the power cable, waiting for a few seconds, and then plugging it back in. An unconnected device will be ready to establish a connection.
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Connectedfamilyhome
connectedfamilyhome.com › faq › common moen touchless faucet problems
Most Common Moen Touchless Faucet Problems in 2025 Connected Family Home
August 27, 2025 - If the Moen MotionSense faucet is faulty, you may need to reset it. To reset the sensor, you need to disconnect the faucet’s battery pack or AC adapter and data cable from the control box.
Find elsewhere
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Houzz
houzz.com › discussions › 4141408 › moen-motionsense-kitchen-faucet-will-not-work
Moen MotionSense Kitchen Faucet Will Not Work
September 5, 2016 - Reinstall battery box under kitchen sink cabinet and connect power plug to faucet valve. 7. My valve now works both manually and automatically following this repair. 8. Issue was with the battery box tab solder connection. Cold solder connection most likely. Did not show up until I had changed out the batteries a few times. This caused the loose connection at the solder point. 9. Today is Easter Sunday, March 12, 2020. Moen's help line is closed today, but I plan to share my fix with them first thing Monday morning.
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Reddit
reddit.com › r/anticonsumption › can’t turn off this moen motionsense faucet when the batteries die. rushing out to get batteries now.
r/Anticonsumption on Reddit: Can’t turn off this Moen motionsense faucet when the batteries die. Rushing out to get batteries now.
December 18, 2022 - This is the dumbest faucet ever. When batteries die the faucet fails to work. It’s either stuck on or stuck off. This is like a $300 clearly over engineered product. I called Moen awhile ago and they confirmed it will not operate without batteries lol.
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Moen Solutions
solutions.moen.com › article library
Water Flow: The Faucet Will Not Shut Off (2012-2015) - Moen Solutions
April 14, 2025 - This guide is for faucets experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for MotionSense: Dual Sensor faucets …
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Moen Solutions
solutions.moen.com › article library
Enabling And Disabling Sensors (2015-Present) - Moen Solutions
May 28, 2021 - The guide below will help you to disable and enable your MotionSense: Dual Sensor-Hands Free Faucet. It is for faucets using the all black control box that has three hoses.
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Moen Solutions
solutions.moen.com › article library
Water Flow: The Faucet Will Not Shut Off (After 2018) - Moen Solutions
April 14, 2025 - This guide is for faucet experiencing the symptom of the water continuing to flow through the wand even though the handle is in the closed position. This is for products built using the black and …
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Moen Solutions
solutions.moen.com › article library
Enabling And Disabling Sensors (2012-2015) - Moen Solutions
April 14, 2025 - The guide below will help you to disable and enable your MotionSense: Dual Sensor-Hands Free Faucet. It is for faucets using the all gray control box that has six hoses.
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Moen
moen.com.hk › customer-support › troubleshooting
Troubleshooting | Moen Frequently Asked Questions (FAQs) | Moen
To disable Ready Sensor only: Open handle, hold hand above wave sensor for 5 seconds. To enable the Ready Sensor, repeat the same process. Note: If you have received a service electronic box, follow instructions listed for our new MotionSense faucet: or click here for the instruction sheet.
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Moen Solutions
solutions.moen.com
Home - Moen Solutions
Troubleshooting, Maintenance and Product Repair · Just our way of saying thank you, free to Moen Owners
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TCK
oltsw.com › home › posts › kitchen supplies › moen touchless faucet not working: a full troubleshooting guide
Moen Touchless Faucet Not Working - Xiamen OLT
January 5, 2024 - Reset it again by holding your hands over both sensors of the faucet for five seconds. The same blue light on the lower sensor will blink. This means that the sensor has been reset.
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Oras
stories.oras.com › en › the-four-most-common-touchless-faucet-maintenance-issues-and-how-to-solve-them-0
The four most common touchless faucet maintenance issues and how to solve them
Cleaning or replacing the membrane should solve it. If NO, consider these possibilities: Measure the battery voltage. If it is very low (0-4V), a short circuit in the sensor or the cable is causing excessive power consumption.
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YouTube
youtube.com › watch
Moen Touchless Faucet Not Working - YouTube
Moen Touchless Faucet was not working after replacing batteries. confirmed all connections were correct and pressed the black button. The Faucet reset and is...
Published   July 3, 2022
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Reddit
reddit.com › r/appliancerepair › what's wrong with my hands-free faucet?
r/appliancerepair on Reddit: What's wrong with my hands-free faucet?
April 9, 2024 -

Hi, I have a Moen Hands-Free Kitchen Faucet (INS10613A) that I bought within the past year from Home Depot. It's hands-free because in addition to a normal faucet handle, it has a sensor on the side where you can wave your hand in front of it to turn on the water flow and then wave your hand in front of the sensor again to turn it off. It's powered by a battery pack that holds 5 AA batteries.

The trouble with the faucet is that sometimes neither the handle nor the sensor will start the flow of water. This lasts from anywhere to a few seconds to a few minutes. During this time, it may "spurt" water a couple times. The sensor flashes, which seems like a diagnostic signal, but nothing in the troubleshooting section of the manual matches the behavior of my faucet. Sometimes when the faucet stops working and spurts, the sensor does not flash.

I have tried replacing the batteries in the battery pack twice, but it doesn't seem to resolve the issue. Sometimes, unplugging the battery pack cord from the unit, waiting a minute, and then plugging it back in resolves the problem for a while, but sometimes not.

I put a video of the spurting and the sensor flashing on YouTube. At the end of the video, I tried to show how the handle won't start the water, but I must have just caught it at the end of its malfunctioning phase, because the water turns on. Please take my word for it that the handle doesn't always work. :)

https://youtube.com/shorts/H_LQNP2Czb4?si=VEPV_4_ccaVgVSH6