I received an email that a purchase had been made from my Best Buy account today. When I logged in to my BestBuy account, I saw there was in fact a purchase for a $2k Macbook and it was picked up by someone today at the store.

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The credit card used had my name on it, but it was not one of my credit cards and it had a different address than mine.

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The purchase shows a name for the person that picked up the order, along with a phone number and email address (Who knows if the info is real though). Doesn't Best Buy require you show an ID when picking up an order?

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I froze my credit and filed an FTC report. Police said they can't do anything until I show money was used from my account or my credit report shows a fraudulent account/charge.

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Nothing has shown up on my credit reporting yet. Is it because it takes many days / weeks for a new account or charges to show up on the credit report?

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Any ideas on what happened? Did someone open a credit card in my name and access my Best Buy account to make the purchase (or vice versa)?