Hello, over this past year I've had issues with Best Buy logging me out and forceing me to reset my password. It does it on bestbuy.com as well as the mobile best buy app. I don't know what it causing this but sometimes its back to back in the same day. I am getting the error message of my password and email do not match. I know that is not accurate as I'm using a passkey. Not a password. Is there anyone from best buy who can tell me why the system on the back end is not functioning properly? I have already reached out to some of my colleagues and worked with cx service in hopes they could give technical support. Best Buy is the ONLY company I work with that forces reset for passwords customer side every 2 months and forces passkey changes at the same rate. I never receive emails about passwords or passkeys being changed till after I initiate it and there has been no suspicious activity on my account.

I have a weird account issue that I have been trying to get fixed for the past few days now. Is there another level of support beside the number you call? I was told once it should be fixed the next day. Three days later I called again and was told I needed to let the account "rest" and try again and it should be fine. I have let the account "rest" and I am still having the same issues.

Essentially when I log in it is under my wife's name. It is my email and number, but her name. When I go under the plan/subscription, it says there is nothing associated to this account. Yet when I call they see everything fine that is associated to the account. We made many purchases recently and nothing is showing up on my end, but I am once again assured it is all there.

I asked if there was another level of support I could go to and was told it was the same people I was currently talking to. Would anyone be able to help with account issues in person? I see that is an option. I am at a lose and not sure where to go with my issue :(