It looks like a "shipment scam" mixed with "bait and switch". There are few ways you can get robbed:

  • The "DHL" (not really) will say they have cash for you but they need to be paid for handling (or something like that). You pay the fee, get cash and realize it's fake. You lose the fee and the stuff.
  • The "DHL" will contact you and tell you that you need to pay for additional fees before they send a courier with cash. You will get a nice invoice with a bank account via email. You pay and the driver never arrives.
  • The courier arrives, says he knows nothing about money. The person (in a big hurry) will wire you a proof of payment. You give away your stuff and it's lost because the proof was fake.
  • Similar to the one above. They will change their mind (for some reason) about payment and send you proof of payment for stuff and shipping. It turns into a regular shipping scam by now.

DHL (and to my knowledge, all delivery services in Europe) don't do payment before shipping. You can order Cash-on-Delivery. Never the other way around.

You can send money via couriers in the EU, but they don't offer a service like the one described in the question. It can be two different services linked together. So you can send money and after receiving them, the person to whom you sent can present the courier with a shipment back. Financial institutions that offer that service actually employ specialized and specially licensed security services.

(And with that in mind, it may be some sort of money laundering scam. You agree, then "police" show up at your door and tell you to cooperate. It's explained under this link: Fake police SCAM)

Answer from SZCZERZO KŁY on Stack Exchange
🌐
DHL
dhl.com › ca-en › home › footer › fraud-awareness.html
Fraud Awareness - DHL - Canada
Learn how to recognize and protect yourself from fraudulent use of DHL brand, fraudulent email, spam, virus attacks and other DHL brand fraud.
🌐
DHL
dhl.com › us-en › home › footer › fraud-awareness.html
Fraud Awareness - DHL - United States of America
Learn how to recognize and protect yourself from fraudulent use of DHL brand, fraudulent email, spam, virus attacks and other DHL brand fraud.
🌐
Etsy Discussions
aspkin.com › forums › shipping-talk › 61314-dhl-text-me-pay-invoice-amount.html
DHL text me to pay invoice amount - eBay Suspended & PayPal Limited Forums
Question regarding dhl payment i order form a supplier in china everymonth, i have a parcel on the way currently in hong kong, and i have recieved a
🌐
Dhl
lot.dhl.com › fraud-awareness
DHL Logistics of Things - Fraud Awareness
November 8, 2022 - Please be advised that DHL does not request payment in this manner. DHL only collects money due for official DHL related shipping expenses. This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
🌐
PC Risk
pcrisk.com › removal-guides › 27251-dhl-delivery-payment-email-scam
DHL Delivery Payment Email Scam - Removal and recovery steps (updated)
April 28, 2025 - Our inspection of the "DHL Delivery Payment" email revealed that it is fake. This spam letter claims that the recipient has to make a payment to have their package delivered to their home.
Top answer
1 of 4
105

It looks like a "shipment scam" mixed with "bait and switch". There are few ways you can get robbed:

  • The "DHL" (not really) will say they have cash for you but they need to be paid for handling (or something like that). You pay the fee, get cash and realize it's fake. You lose the fee and the stuff.
  • The "DHL" will contact you and tell you that you need to pay for additional fees before they send a courier with cash. You will get a nice invoice with a bank account via email. You pay and the driver never arrives.
  • The courier arrives, says he knows nothing about money. The person (in a big hurry) will wire you a proof of payment. You give away your stuff and it's lost because the proof was fake.
  • Similar to the one above. They will change their mind (for some reason) about payment and send you proof of payment for stuff and shipping. It turns into a regular shipping scam by now.

DHL (and to my knowledge, all delivery services in Europe) don't do payment before shipping. You can order Cash-on-Delivery. Never the other way around.

You can send money via couriers in the EU, but they don't offer a service like the one described in the question. It can be two different services linked together. So you can send money and after receiving them, the person to whom you sent can present the courier with a shipment back. Financial institutions that offer that service actually employ specialized and specially licensed security services.

(And with that in mind, it may be some sort of money laundering scam. You agree, then "police" show up at your door and tell you to cooperate. It's explained under this link: Fake police SCAM)

2 of 4
102

An uncle of mine fell for a variant of that scam last April. This is what happened in his case:

  • He had a 2nd hand Apple laptop for sale for 250 Euro and advertised it on Marktplaats (the Dutch equivalent to Craigslist).

  • Was promised a DHL swap. Envelope with the cash in exchange for the laptop. (He wasn't aware DHL doesn't do that sort of thing.)

  • A white mini-van comes to his house. Here in The Netherlands DHL uses a lot of independent sub-contractors that use their own cars/vans without DHL logo. So that is by itself not unusual. (Does that happen in France, too?)

  • The driver wears a yellow and red jacket and baseball-cap that looks like the DHL colors.

  • The driver gives the sealed envelope to my uncle. He opens the envelope and sees 5 bills of 50 Euro, which appears OK.

  • The driver presents a clipboard with a printed form that my uncle needs to sign for accepting the "swap". Seems very official, but he is a bit old-school and isn't aware that all transport firms these days use phones or handhelds computers with a fully digital order tracking system. So, my uncle signs the form, hands over the box with the laptop and the driver loads it in the mini-van and drives away.

  • A day later my uncle tries to pay for something in a shop with one of those 50 Euro bills and discovers they are fakes. Pretty good fakes, but still fakes.

According to the police-officer he talked to this is a fairly common scam. They specifically target elderly people (they estimate age from the sellers profile on the market-place website or an associated Facebook profile) with a low sales-ratio (or even better: 1st time seller). They hope that an elderly and hopefully inexperienced seller isn't that familiar with shipping company policies and way of working. They try to get some more info on the seller via their initial contact to confirm how savvy the seller is about this. Contact goes by (burner)-phone or throw-away email address. If the seller appears too savvy they will quickly cancel the deal.

And in case of my uncle they got it completely right. It was his first online sale ever and his only previous experience with DHL (or any other shipping firm) was just receiving of goods.

🌐
MalwareTips
malwaretips.com › home › scams › don’t fall for the dhl outstanding payment scam – read this
Don't Fall For The DHL Outstanding Payment Scam - Read This
December 9, 2023 - On the imitation DHL payments pages, victims input full credit/debit card details, billing addresses and contact information to “settle outstanding delivery fees” and “continue shipment processing.” · Some may even request government ID uploads or scans of personal checks “to verify identity” before the fake sites will finalize taking payment details.
🌐
DHL
dhl.com › us-en › home › important-information › 2022 › phishing-attack-shipping-fee.html
Fraud Awareness - DHL - United Kingdom
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
Find elsewhere
🌐
DHL Express
dhlexpress.nl › en › helpdesk › fraude
Report phishing or fraud | DHL Express
For every email or message that you receive, please do always check as mentioned above: does the text message contain a correct airwaybill/AWB-number and in the case of email, does the sender genuinely originate from dhl.com. Report phishing Have you received a suspicious email, text message or request for payment, and you are not sure whether it originates from DHL?
🌐
PC Risk
pcrisk.com › removal-guides › 34623-dhl-express-incoming-package-arrival-notification-email-scam
DHL Express - Incoming Package Arrival Notification Email Scam - Removal and recovery steps
17 hours ago - It must be reiterated that this is a fake shipment notification that is in no way associated with DHL. Pressing "Track my shipment Now!" redirects to a phishing webpage disguised as the DHL ...
🌐
Reddit
reddit.com › r/dhl › help! received a text from dhl and i'm not sure if it's legit or some kind of elaborate credit card scam.
r/dhl on Reddit: Help! Received a text from DHL and I'm not sure if it's legit or some kind of elaborate credit card scam.
November 16, 2024 -

The reason I ask is because while I am expecting a package, I've never ever received a text like this from any courier service before. When I click the link it takes me to a website that asks for my info, address, and then my credit card details.

While I do want my package this is setting off ALL my alarm bells for being a credit card scam. I tried clicking the links at the bottom of the page and they all redirect to the opening page, so none of them actually work. None of the link to the social media pages work either.

Not to mention the fact that the text I received has a time pressure to it and if I don't the package will be returned to sender.

It's all so incredibly fishy that I'm not sure what to do with it even though I am expecting a package from them. Any advice on what I should do next would be greatly appreciated. Thank you! 🙏

🌐
Kaspersky
kaspersky.com › blog › dhl-scam-with-qr-codes › 44744
Criminals steal payment details of DHL customers | Kaspersky official blog
June 29, 2022 - The attackers don’t specify an amount, mentioning only that the cost depends on the region, and giving assurances that money won’t be debited until the package arrives. In actual fact, the genuine DHL requires payment for delivery in advance, when the order is made.
🌐
PC Risk
pcrisk.com › removal-guides › 28541-dhl-outstanding-payment-email-scam
DHL - Outstanding Payment Email Scam - Removal and recovery steps
December 8, 2023 - After clicking the "payment link" button, we were redirected to a phishing website. The page continues to masquerade as DHL; it requests the visitor to provide the following information: full home address, birthdate, phone number, email address, ...
🌐
MalwareTips
malwaretips.com › home › scams › beware the dhl unpaid duty scam: what you need to know
Beware The DHL Unpaid Duty Scam: What You Need To Know
December 5, 2023 - So victims click through to what appears to be a legitimate DHL payments page, featuring official branding and design elements mimicking real DHL portals. On the fake DHL sites, victims are prompted to enter detailed personal info like their name, address, contact info, and perhaps even government ID numbers for identity verification.
🌐
Reddit
reddit.com › r/dhl › is this a scam?
r/dhl on Reddit: Is this a scam?
September 30, 2023 -

I’m expecting a package but this is my first time delivering with dhl. I’m in Canada, I don’t get why they would send me a message for me to pay rather then just make me pay at the door ? But they’re persistent lol they sent me like 3 messages to get me to pay. I just want my package. Blocked out is the tracking number and link, if it’s fake I’m surprised they got my tracking number

🌐
Bitdefender
bitdefender.com › en-us › blog › hotforsecurity › scammers-impersonating-dhl-deliver-service-seek-to-harvest-customer-login-credentials-and-credit-card-details
Scammers Impersonating DHL Delivery Service Seek to Harvest Customer Login Credentials and Credit Card Details
When accessed, a fake DHL tracking page requests customers to pay the shipping fee by entering their name, credit card number, expiry date and CVV. The currency of the payment changes depending on the IP of ...
🌐
Quora
quora.com › Someone-wants-to-send-me-cash-by-DHL-Hows-this-scam-supposed-to-work
Someone wants to send me cash by DHL. How's this scam supposed to work? - Quora
Answer (1 of 6): Shortly after it has been ‘Sent’ you get contacted with a shipping number. All looks OK then you are further contacted by another 3rd party, sometimes it is a mail company, a customs official or some type of ‘Agent’. It all depends on the scammer’s monologue.
🌐
DHL
dhl.com › ie-en › home › footer › fraud-awareness.html
Fraud Awareness - DHL - Ireland, Republic of
DHL does not arrange or facilitate payments between Buyer & Seller. When arranging payment, the seller receives an SMS/email purporting to be from DHL. The fraudulent links or URLs in the message are part of a Phishing Campaign with the purpose of trying to access customer bank information.
🌐
DHL
dhl.com › home › logistics advice › essential guides › protect yourself against scams, phishing & smishing attacks
Protect yourself against scams, phishing & smishing attacks
If you suspect a message is fraudulent, send a screenshot of the SMS, including the suspicious phone number, to [email protected]. After reporting, please delete the fraudulent SMS.