Best left to a professional but you might be able to fix simple things. The pilot light should have a small metal rod or two beside it with the flame heating them up. This is a safety system designed to keep the fireplace from lighting if the pilot light is extinguished. If the rod is too cold the fireplace won’t turn on the gas valve to light. To test where the problem might lie, use a long-nosed butane grill lighter to add additional heat to those metal rods to see if the fireplace will light. Be ready to step back if it lights the fireplace to avoid hairless arms. You may need to hold the flame of the grill lighter on the metal rod for 30-45 seconds (with the switch turned on) to heat it up. · If the fireplace starts then it’s likely 1. the pilot light needs to be turned up a little. check the gas valve on the internet to see how and/or 2. the thin tube feeding gas to the pilot may need cleaning . they commonly get spider webs inside them (if you remove it turn OFF THE GAS and don’t kink the tube reinstalling it. Answer from Randy Tolleson on ifixit.com
Napoleon
napoleon.com › en › us › fireplaces › blog › how-operate-gas-fireplace
How To Operate A Gas Fireplace | Napoleon
June 12, 2025 - If you smell any gas, quickly open the window to air the room out, if there is a strong gas smell then exit the home and call the fire department. Place the fireplace cover back where it belongs – on your fireplace. Open your control panel to manage the pilot light.
SUNDANCE Energy
sundanceenergy.com › blog › 2022 › october › pilot-lighting-instructions-for-napoleon-gas-fir
Pilot Lighting Instructions for Napoleon Gas Fireplaces | SUNDANCE Energy Services
November 2, 2022 - Turn gas knob counter-clockwise to pilot. Depress slightly and hold gas knob while lighting the pilot with the push button igniter. Keep knob depressed for one minute, then release.
Address 10228 Main Street,, 98011, Bothell
Napoleon fireplace - pilot working but no fire :( - DoItYourself.com Community Forums
The nice thing about this system is it is designed to fail to a safe condition. If the thermopile/couple goes bad or a wire is broken or burned through it shuts off the supply of gas. ... How to Fire Proof the Walls around an Electric Fireplace By Jen S. 5 Reasons the Pilot Light Won't Stay ... More on doityourself.com
Fireplace main burner not lighting . .. .pilot is fine - Home Improvement Stack Exchange
I have a very similar problem with my Napoleon HD40 fireplace to what another user had posted on. My fireplace is using a Dexen 6K module and 6003 3v valve. The pilot ignites fine using the wall switch with either the transformer or 3v battery pack. However the main burner never lights up. More on diy.stackexchange.com
How to shut off pilot light/gas for Napoleon fireplace?
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September 15, 2024How do I turn off my Napoleon gas fireplace’s pilot light?
The dial on the right that says off pilot on. Turn it to the off position
More on reddit.com 12
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July 7, 2021Videos
01:29
How to light and ignite your Fireplace Pilot - YouTube
01:42
How to light your pilot in a Napoleon® Gas Fireplace ...
03:50
Napoleon Fireplace Electronic Ignition Pilot Light, Maintenance ...
01:28
How to light your pilot in a Napoleon Gas Fireplace - YouTube
01:29
How to light and ignite your Napoleon's fireplace pilot - YouTube
03:55
Electronic Ignition Pilot Light, Maintenance & Troubleshooting ...
Reddit
reddit.com › r/fixit › can't get the pilot on this napoleon propane/electric fireplace to light. i turn knob to pilot, depress, and press red trigger. it sparks, but no flame stays. any help is appreciated.
r/fixit on Reddit: Can't get the pilot on this Napoleon propane/electric fireplace to light. I turn knob to pilot, depress, and press red trigger. It sparks, but no flame stays. Any help is appreciated.
January 4, 2020 - The tank is about 80 feet away. It takes around 5 minutes, on and off, to properly light the unit. There is a tremendous amount of air. Hold the pilot for a minute, release and wait for 2 minutes.
Fireplacecenterkc
fireplacecenterkc.com › home › blog › what is a pilot light on a fireplace used for?
What is a Pilot Light on a Fireplace used for? - Fireplace & Bar-B-Q Center
April 24, 2025 - Pilot lights, combined with safety features like the Oxygen Depletion System, ensure that your fireplace experience is not only warm and inviting but also safe. By understanding their significance and following proper maintenance practices, you can enjoy a worry-free fireside atmosphere. For additional insights and resources, consider visiting industry-leading websites like Kozy Heat, Napoleon Fireplaces, We Love Fire, and R.H.
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Best left to a professional but you might be able to fix simple things. The pilot light should have a small metal rod or two beside it with the flame heating them up. This is a safety system designed to keep the fireplace from lighting if the pilot light is extinguished. If the rod is too cold the fireplace won’t turn on the gas valve to light. To test where the problem might lie, use a long-nosed butane grill lighter to add additional heat to those metal rods to see if the fireplace will light. Be ready to step back if it lights the fireplace to avoid hairless arms. You may need to hold the flame of the grill lighter on the metal rod for 30-45 seconds (with the switch turned on) to heat it up. · If the fireplace starts then it’s likely 1. the pilot light needs to be turned up a little. check the gas valve on the internet to see how and/or 2. the thin tube feeding gas to the pilot may need cleaning . they commonly get spider webs inside them (if you remove it turn OFF THE GAS and don’t kink the tube reinstalling it.
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As said before, this is something you should leave to a professional, but here is my read on it... · There are actually two systems that generate electrical energy from the pilot light. Both are usually located right next to the pilot burner, on opposite sides of it: · The THERMOCOUPLE is right next to the pilot, and is usually quite skinny. This generates a small current to tell your gas valve that the pilot is on, and ensures that the gas is turned off if it goes out. The fact that your pilot does stay on means that this is working. · The THERMOPILE is also right next to the pilot, and is usually the larger of the two. This generates a much larger electrical current from the heat of the pilot flame, and is used to open and close the main gas valve. Usually when you have a pilot, but no main burners, it's either the THERMOPILE or the entire gas valve itself that is defective. If the pilot has deposited a lot of soot on the THERMOPILE, it may also be insulated from the heat and not generate enough current. Check it out and clean it with some emery cloth, and see if this helps. A service person can easily check this. · One other thing that many people forget is to also check the actual On-Off switch, as these can go bad. Check it out for continuity, as this may also cause the same symptoms.
JustAnswer
justanswer.com › hvac › fbjxe-napoleon-gas-fireplace-won-t-light-pilot-on.html
Napoleon Gas Fireplace Troubleshooting: Expert Q&A
Clean the thermopile tip thoroughly to remove soot or debris. Check the pilot orifice for clogs and verify the pilot flame fully envelops the thermopile. Inspect wiring connections for corrosion or looseness.
Amazon
amazon.com › Napoleon-Natural-Assembly-Fireplaces-WS-100-38 › dp › B01LX5AW3F
Amazon.com: Napoleon Natural Gas Pilot Assembly for Direct Vent Fireplaces WS-100-38 : Home & Kitchen
Napoleon WS-100-38 Original Equipment ... and Gas Log set with 24 Inch Pilot Tube, 24 Inch Ceramic Ignitor with Black wire lead, 24 Inch Red and White Thermopile Leads and 24 Inch Copper Thermocouple......
DoItYourself.com
doityourself.com › doityourself.com community forums › heating, cooling, air conditioning, ventilation and t-stat controls › fireplaces, wood burning and heating stoves, flues and chimneys › napoleon fireplace - pilot working but no fire :(
Napoleon fireplace - pilot working but no fire :( - DoItYourself.com Community Forums
November 28, 2023 - The nice thing about this system is it is designed to fail to a safe condition. If the thermopile/couple goes bad or a wire is broken or burned through it shuts off the supply of gas. ... How to Fire Proof the Walls around an Electric Fireplace By Jen S. 5 Reasons the Pilot Light Won't Stay on in Your Gas Fireplace By Dawn Hammon
Woodstoves
woodstoves-fireplaces.com › blogs › category › lighting-your-napoleon-gas-fireplace-pilot
Lighting your Napoleon Gas Fireplace Pilot – Woodstoves - Fireplaces
May 15, 2024 - Here is a step by step video on how to light your Napoleon Fireplace Pilot light. This procedure will work on other fireplaces with similar gas valves. Author: Copperfield Chimney Supply Tags: Technical Information
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I ordered a new ICM and that fixed the problem. In checking the voltages at the valve TH to ground is now 1.92v. Also, the red and green LEDs on the battery relay are now brightly illuminated. With the defective ICM they were very dim. Thanks for all your input. Hopefully this will help others in the future.
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In millivolt systems which use a mercury switch the problem is that the switch was designed as 125- 50 VA operation not at 480 mv. The switch contacts need to be cleaned up! Remove the switch from the fireplace. Make a jig with a 20 watt bulb and a 110 volt source and have the bulb turned ON and OFF with a flame source (BBQ or torch). With a voltmeter you will find that the contact resistance is now below 1 ohm when it was some 60 ohms in my system before the aboe "cleaning".
Edit: This solution will work in millivolt system (450 mV-open,~220 mV closed). the current in this case is about 0.450 ma. The switch contacts get contaminated under this regiment. Using a jig to have the switch operate under. 125 volts 40 va range will clean the contacts. This is not the wall switch, it is located inside the fire place and its role is to sense if the pilot is lit. For safety remove ths switch from the fireplace when working with 125 volts.
JustAnswer
justanswer.com › hvac › kvk6j-fireplace-problems-pilot-went-we-re-not-sure.html
Expert Solutions for Napoleon B36NTRE Fireplace Pilot Light Issues
To relight, turn the gas valve to 'pilot,' press and hold the knob while using a lighter or igniter near the pilot assembly. Continue holding for 30 seconds to heat the thermocouple, which signals the valve to stay open.
Reddit
reddit.com › r/hvacadvice › how to shut off pilot light/gas for napoleon fireplace?
r/hvacadvice on Reddit: How to shut off pilot light/gas for Napoleon fireplace?
September 15, 2024 -
This is a Napoleon fireplace model B36NTRE. The gas valve was installed in a position where it’s hard to grasp and turn ( basically stuck in the position the pics show). And the knobs are different from my old Napoleon - so I simply shut the gas valve off?
Chimneysweepscharlottenc
chimneysweepscharlottenc.com › how-to-light-your-fireplace-pilot
How To Light Your Fireplace Pilot: A Comprehensive Guide
October 26, 2023 - With the pilot light burning steadily, turn the knob on the gas valve to the “on” position. This setting ensures that gas will flow to the main burner when activated. ... Finally, you can turn on the main burner of your gas fireplace. This can typically be done by using the main burner switch or a remote control device if your fireplace is equipped with one. ... One significant advantage of gas fireplaces, such as those from Napoleon, is their independence from electricity.
Napoleon
napoleon.com › en › us › fireplaces › blog › why-your-gas-fireplace-keeps-going-out
Why Your Gas Fireplace Keeps Going Out | Napoleon
June 12, 2025 - The thermocouple and thermopile are key components of the gas fireplace. The thermocouple is a sensor that detects heat and keeps the pilot light on.
Welovefire
welovefire.com › home › articles, news and helpful tips › should i leave my pilot light on year-round?
Should I Leave My Pilot Light on Year-Round? - We Love Fire®
August 16, 2023 - When you press the remote control or turn the wall switch on, or the wall thermostat calls for heat, the gas valve opens, allowing gas to flow to the burner. The pilot light is positioned just before the burner to ignite the gas.
Fireplaceblowersonline
fireplaceblowersonline.com › home › parts & accessories › gas fireplace parts › napoleon & continental (w010-0798) sit pilot assembly, natural gas (ng)
Napoleon & Continental (W010-0798) SIT Pilot Assembly, Natural Gas (NG)
Napoleon & Continental (W010-0798) SIT Pilot Assembly, Natural Gas (NG)
Description · Shipping & Returns · General Information · FAQ · Genuine Napoleon & Continental W010-0798 replacement Natural Gas (NG) tri-flame pilot assembly for Napoleon and Continental gas stoves and fireplaces. This pilot assembly has a 3-way directional natural gas pilot hood, is top mounted and used for standing pilot millivolt valve systems. Includes thermopile, fine thread thermocouple, and pilot sensor. Wiring includes pilot tube, thermocouple, thermopile, and ignitor wire. · Fits the following gas fireplace models: · Continental Gas Fireplaces: · BCDV36 · CX36NTRE-1 · CX36NTR-1 · CDV
Price $121.00
Reddit
reddit.com › r/hvacadvice › how do i turn off my napoleon gas fireplace’s pilot light?
r/hvacadvice on Reddit: How do I turn off my Napoleon gas fireplace’s pilot light?
July 7, 2021 - The dial on the right that says off pilot on. Turn it to the off position ... Thank you! YouTube videos are saying to shut the gas off at the valve but as you can see, my gas pipe here has no valve
Amazon
amazon.com › W010-0799-Napoleon-Fireplace-3-Way-Assembly › dp › B0CGGLWYWZ
Amazon.com: W010-0799 Napoleon Fireplace 3-Way Pilot Assembly - Complete OEM Propane LP Gas Pilot Assembly Includes 24-inch thermopile, thermocouple, electrode with wire, and pilot tube : Home & Kitchen
It comes bundled with vital components, including a thermopile, thermocouple, electrode, wire, and pilot tube, offering a complete solution for your OEM replacement part needs. Exclusively crafted for Propane Gas (LP) use, ensuring optimum performance and compatibility. This pilot assembly fits several gas stove and fireplace models from Napoleon.