Is the store just a nightmare for UK fans, Europe, or everywhere?

Ordered a Metellus Vikings shirt right after he signed his new contract (end of July) but it is taking forever.

Been chatting with the NFL store who say “this is a custom item that could take longer”.

But we’re now nearing week 5 after ordering, surely this is a shit show of ordering? Had one email early August to say “we’re working on it” and nothing since - no future contact.

Annoyed because I wanted this one - surely all shirts with names on the back are “custom” and you would think they’d have better planning for this.

Disappointed.

Thought about cancelling and reordering at Fanatics but worried they’re all dropshipping the same product.

Any tips on getting merch quicker (I’m in the UK)

EDIT: Yup, just going to get a refund. The shirt is for my wife and we hoped for it to arrive before we go to the Dublin game but we have no confidence now.

The real annoying thing, they have ZERO womens-cut shirts available and a current discount (down from £105 to £78).

I don't understand how they have listed current roster players and have called them "custom" - I'm not getting my own name on it, and these are multi-billion dollar enterprises.

Heading to London tomorrow to get some merch while they're in town. Just want to know which store is better. The pop up store on Carnaby Street or the Tottenham store?