Hi,
I'm having black screens while playing Control, this has been happening for almost 3 weeks.
So I did most of the OCCT test but when I did the power test the GPU went from 85.59 degrees to 0 before the black screen with all fans going 100%
what could the issue be?
everything is in stock. I haven't done Overclock
PC Spec
CPU: Intel i9-9900k
Motherboard: Gigabyte Z390 Gaming SLI
GPU: Gigabyte RTX 3070 Ti Gaming OC 8G
PSU: MSI MPG A850G PCIE5
Case: COUGAR PANZER-G
RAM: Corsair Vengeance LPX 32 GB (16 GB x2) 3200Mhz
Hi, writing this from my phone as I currently have no functioning computer.
Ever since around mid June, I've been starting to get black screen crashes whenever (and only whenever) playing videogames. At first they were so scarce and only happened on one game (Dark and Darker) I thought it was just a driver issue, but since then, it's only been getting worse, happening often, more rapidly, and with more and more videogames.
To describe the error, it can happen at any moment regardless of CPU/GPU usage. The screen suddenly goes black, sound is cut immediately, all USB connected peripherals lose connection/power (mouse, keyboard, microphone and Xbox controller), the fans of my computer (AIO and GPU) continue to work, however, and my motherboard's BOOT LED (ASUS B450-I ROG) turns on. It stays in that position indefinitely, and I can only shut it off manually to then restart my computer. These crashes ONLY happen while gaming, but I can easily replicate them through one certain stress test.
I have tried updating the Chipset drivers and BIOS, uninstalling drivers through DDU, doing a clean reinstall of Windows, I disabled DOCP/lowered my RAM's speeds, I tried with various configurations of Secure Boot and CSM, I tried resetting, and also changing my CMOS battery. Scans with SFC/DISM/CHKDSK have never showed corrupt files, before or after reinstalling Windows 11, and these crashes also happened on a separate SSD I installed Windows 10 (clean install with nothing but the latest AMD Drivers, Steam, and OCCT installed) on.
Reliability monitor always gives me either HARDWARE ERROR (codes LiveKernelEvent 141, a1000005 or a1000001) or a simple "Windows has unexpectedly shut down" prompt with no discernible/additional info, while event viewer itself only shows Critical 41 (Kernel-power) at the exact moment of crashing.
Now, I have began doing extensive tests of my own, mainly through OCCT and Memtest86, and these are some of the results I've gotten:
Memtest86 (DOCP enabled, 3200mhz speeds) Passed, no errors.
Memtest86 (DOCP disabled, 2933mhz / 2400mhz speeds) Passed, no errors.
OCCT CPU test (1hr, 100% usage) Passed, no errors.
OCCT GPU VRAM test (1hr, 95% usage) Passed, no errors.
OCCT GPU 3D Adaptive test (1hr, from 20% to 90% load at .5sec intervals) Passed, no errors.
OCCT GPU 3D Standard test (1hr, 100% load) Passed, no errors.
OCCT Power test (1hr, Auto settings) Crashes my computer, no earlier than five minutes, no later than 10, and detect no errors before suddenly shutting down.
Temps always climb steadily and I've never seen them ahead 72°C on either CPU nor GPU, even after extended periods of time, so overheating and thermal throttle are, imo, out of the question. Since power test also crashes so quickly, I couldn't imagine temps being an issue either, as OCCT never shows then ahead of the 60°C threshold at the moment of crashing.
As for my current PC specs:
AMD Ryzen 5 3600x CPU
AMD RX7600 ACER PREDATOR GPU
16GBs DDR4 RAM (3200mhz)
ASUS B450-I ROG STRIX Mobo
Cooler Master V650 sfx gold PSU
Because of all these crashes, the lack of evidence Windows itself provides (as it also refuses to create crash dumps whenever crashing), and the fact I can only reliably replicate this issue through a simple power test on OCCT, I arrived at the conclusion it HAS to be a power supply issue. Luckily I still had a active warranty, and the store I bought it from has requested it be sent to them for "technical review", but the process has been tedious, slow, has left me without a computer, and actively toyed with my emotions (They contacted me yesterday saying they verified the issue with my PSU and that it was indeed defective, then hours later told me they had mistaken my case with a different one, and that the PSU hadn't actually reached their facilities).
Any advice or ideas on potential issues I may have overlooked would be greatly appreciated.
Hi all,
I've just downloaded OCCT today after trying to find the root cause to a PC crash/restart I've been having, and now OCCT causes my PC to immediately shutdown when running Power test.
I built the PC with all new components (expect from GPU which I have since replaced and still experience the issue).
PC Specs:
Case: Phanteks P400a
Motherboard: MSI Meg Unify X570
AIO: MSI MAG 360mm
RAM: Corsair Vengeance RGB Pro 32gb (2x16gb) DDR4 3600mhz (with 2 light enhancement kits)
CPU: AMD Ryzen 9 5900x
GPU: XFX Speedster MERC Radeon 6900XT (Black edition)
PSU: CORSAIR HX1000 Modular ATX PSU - 1000 W
GPU Support: UpHere (G276ARGB)
Storage:
Sabrent Rocket Plus 1tb NVME M.2
6TB HDD and my old SSD's (500gb + 250gb)
PC Crash/Restart:
My PC randomly restarts when playing COD Warzone. I don't play many other games but often working on the PC for 9-11 hours a day before playing games and never had any issues.
This has been happening since I built the PC in December, and has happened around 6-7 times now. It's really inconsistent as to when it happens and I've not been able to pinpoint it to an exact action/scene in-game.
There was a period since perhaps late March after I changed some settings (disabled power-saving mode & turned off automatic Windows updates), but has now come back and happened twice in the last week.
I received an event log for today's crash which was:
'Event 41, Kernal Power' - "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
Following that information, I eventually found myself with a potential PSU issue which is where I discovered OCCT to perform some stability & stress tests, which is what's lead me here with my PC immediately shutting down when running a test.
The exact steps were as followed:
-
Downloaded & installed 'OCCT PERSONAL STABLE (x64) 8.2.1' from ocbase.com
-
Launched the application
-
Bit of navigation and research to figure out what I needed to run. No settings were changed.
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Under the 'Test' page and 'Test Schedule' menu, selected 'Power'.
-
Instruction set = Auto
-
-
Selected the large red button to run the tests
-
Presented with a popup related to the Pro version and directed to a web-page to be able to continue to execute the test
-
Hit the red button again to begin the test
-
PC turned off
-
Waited patiently incase I missed a prompt/warning notifying me that the PC would turn off, but after about 5 minutes nothing happened
-
Tried to turn on the PC to no avail
-
Turned the power switch on the PSU off & back on
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Tried to turn on the PC to no avail
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Repeated power switch step whilst also unplugging PSU cable and then replugging
-
PC turned on as expected
If any one has the answer to the PC Crash/Restart issue then I'd happily propose to you, but mainly looking for advise and support on the OCCT issue and why it turns my PC off completely and why I have to unplug & plug PSU cable back in for it to turn back on?
Thanks in advance <3
I have a RX 6800, i7-13700, and a EVGA 750 bp power supply. I recently tried doing a OCCT Vram test and it keeps crashing (usually within the first minute). I have it set to 100% Vram load and seems to fail even on stock settings. This only seems to happen during the Vram benchmark. Is this something to be worried about, and how do I fix it?
A couple years ago I built a PC (info below) and it ran great for about 18 months before it started crashing under heavy load (Event 41Kernel-Power). Long story short the power supply was the problem (Corsair RM850x) but Corsair quickly replaced it and it's been working fine since. Fast forward a couple months to today it's happening all over again. This time around I stumbled across OCCT and decided to try it out, so I went to: Test/System/Power/Play with default settings (until cancelled and Auto). Soon as the countdown pop up hit zero I got a blue screen. Tried again, same thing. Reverted all overclock settings (and memory timings) to factory settings and tried once more, same. Only difference this time is the test ran long enough for my cooling equipment to roar to life before shutting down ( roughly 10-20 sec +/-). Anyway that's where I'm currently at, any ideas?
I've been building my own PC's for about 20 years and never had a power supply go bad on me once, let alone twice in one build. Is this sorta thing common?
Anyway thanks in advance for any help, I attached a screenshot of my PC specs as seen from within the OCCT app, thanks.
Hi, done a general 1hr power test a couple of times and it threw this both times. No idea what I'm doing.