Context I have always heard of Open Box is a great especially if it’s grated as Excellent so I went to Best Buy to get a OLED monitor Open Box and then when I got home hooked it up I saw the most discoloration and burn mark on screen. So I return it for exchange had to go to a different Best Buy Location for the exchange. When I was able to I asked the employee to check for me so it doesn’t happen again since this location was a farther location. He just turned it on and said it was good, I told him can he plug in a HDMI or something to double check but he refused. So had to drive back home to install it again just to have it the same issue but not as serve as the last one but this frustrated me more cause I feel like Best Buy doesn’t check the product. And all they can do is just offer you a return and suggest to buy a brand new one at this point which was $700 more. That whole experience felt scummy likely the pushed me to get the expensive item and only offered me $100 off my inconvenience. Just want to vent that out of my experience and see if anyone has something similar
Don't necessarily believe anything about Best Buy’s “open box” items. I purchased a computer as Open box - excellent, which Best Buy tells me should include all documentstion, original packaging, full warranty, etc. Upon receipt my purchase came in bubble wrap, caps missing from the keyboard and no documentation. I attempted to get some assistance from Best Buy customer service for a replacement keyboard, but could never reach anyone who could offer any assistance, and the promises that ‘someone’ would get back with me within 72 hours was another lie from Best Buy - the most appalling thing however, when attempted to register ownership for warranty purposes, the manufacturer advised me that there was only 4 months remaining on the initial 12 month warranty. Best Buy is willing used merchandise and fail to advise their customers - don't buy anything from these crooks.
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Open-Box Electronics Deals on TVs, Laptops, & Appliances - Best Buy
Shop Best Buy Outlet for a great selection of open-box electronics, including TVs, computers, cell phones, appliances and more.
Reddit
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r/Bestbuy on Reddit: My honest opinion on Open Box
June 21, 2025 -
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I wouldn’t buy a monitor if it’s been grated.
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my opinion as a sales advisor at a BB is that open-box is only worth it for certain items, and not delicate items. for laptops, honestly hit or miss and I always recommend ordering for store pickup or purchasing in-store so that you can open it in front of us. for monitors, I never recommend it. the panels are too delicate to be taking chances imo, and i have often had returns for open box monitors. this might be specific to my store though so my experience is anecdotal, not factual, although it seems that you have had two bad experiences in a row. for small electronics like cables, speakers, gadgets, usually a pretty good deal as most of the time they were returned after minimal-to-no usage. sorry this happened to you OP!
When it says open box what does it means ? – Learn about Apple Watch Series 1 42mm Space Gray Aluminum Case Black Sport Band - Space Gray - (2016) with 17 Answers – Best Buy More on bestbuy.com
How do I shop “open box” – Learn about Sony - PlayStation 5 Digital Edition Console - White with 4 Answers – Best Buy More on bestbuy.com
Hello, I am seeking to buy a Macbook. I noticed on the Best Buy website that the price is lower if I select the "Open Box" option. Are these returned items? Do any of you have any experience with buying "Open Box" tech items? More on bogleheads.org
Long story short, I ordered a Sony tv over the weekend, good price, advertised as open box. I received it a couple hours ago, box pretty mangled and More on forums.redflagdeals.com
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Open-Box Clearance Electronics - Best Buy
Shop for Open-Box Clearance Electronics at Best Buy. Find low everyday prices and buy online for delivery or in-store pick-up
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The Best Deals on Open Box Items at Best Buy - Best Buy
Keep reading as we cover what to look for, how to shop smart and why open-box products can be a great alternative to buying new. Open-box items are products that have been opened already. They may be customer returns, display models or items with damaged packaging.
Top answer 1 of 16
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Don't necessarily believe anything about Best Buy’s “open box” items. I purchased a computer as Open box - excellent, which Best Buy tells me should include all documentstion, original packaging, full warranty, etc. Upon receipt my purchase came in bubble wrap, caps missing from the keyboard and no documentation. I attempted to get some assistance from Best Buy customer service for a replacement keyboard, but could never reach anyone who could offer any assistance, and the promises that ‘someone’ would get back with me within 72 hours was another lie from Best Buy - the most appalling thing however, when attempted to register ownership for warranty purposes, the manufacturer advised me that there was only 4 months remaining on the initial 12 month warranty. Best Buy is willing used merchandise and fail to advise their customers - don't buy anything from these crooks.
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Buyer beware. They charge a 10 to 20 percent restocking fee on open box products that a crap and do not work.
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Best Buy Return & Exchange Policy - Best Buy
Please note that hearing amplifiers follow our standard 15-day return policy. Opened physical copies of computer software, movies, music, video games, books, video game guides and sheet music purchased from Best Buy can only be exchanged for an identical item.
Top answer 1 of 4
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Just purchased an “open box” Mac Mini in “good condition”.
Brought it home and before braking the tape seal checked the serial number on the receipt against Apple database.
This Mac was purchased almost 2 years ago and is simply used, not “open box” with no warranty whatsoever. Looks like inside scam to me.
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Go and buy
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50% Off or More Open-Box Electronics - Best Buy
Shop for 50% Off or More Open-Box Electronics at Best Buy. Find low everyday prices and buy online for delivery or in-store pick-up
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Clearance Open-Box Electronics - Best Buy
Shop for Clearance Open-Box Electronics at Best Buy. Find low everyday prices and buy online for delivery or in-store pick-up
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Open-Box TV & Home Theater - Best Buy
Explore open-box TVs, sound bars and home theater systems from Best Buy at low prices. Premium entertainment, small budget.
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Best Buy Outlet: Clearance Electronics Outlet Store - Best Buy
The open-box designation refers to products that have been returned to a Best Buy store.
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Appliances Open Box Offer
Markdowns taken from regular or Was prices. Minimum savings is 5%. Savings on Open Box Excellent-Certified products may vary. Excludes special order, refurbished and pre-owned items. Offer limited to in-stock items. Selection varies by store.
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Is Best Buy “Open Box” a SCAM? - YouTube
Subscribe for more! https://www.youtube.com/austinevansCheck out our @thisis channel! https://www.youtube.com/thisisAs well as the @Denki channel! https://ww...
Published July 3, 2025
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Best Buy Outlet Stores - Details and Locations
Best Buy open-box: Items returned by customers or used as in-store displays that have been tested or inspected to verify proper working order and physical appearance, and assigned a condition: Excellent-Certified, Excellent, Satisfactory or Fair.
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Open-Box TVs Outlet - Best Buy
Shop for Open-Box TVs Outlet at Best Buy. Find low everyday prices and buy online for delivery or in-store pick-up
Bogleheads.org
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Best Buy - "Open Box"? - Bogleheads.org
Other than the packaging, they should be like new. If not, you can presumably return them to a Best Buy near where you live, thus continuing the cycle... ... Open box is a returned item. I normally don't have any issues saving money buying returned items. However, I have had a few bad experiences ...