Dear Mamiy Tchakubuta,
Welcome to Microsoft Community.
I understand that you can't view your messages in New Outlook.
I'd be happy to help you, but I need more detailed information to help you, what domain is your email address?
If you use Microsoft Mail, you can access https://outlook.live.com/mail/0/ to view your emails, and if you can see your emails there correctly, then try adding your mailbox again in New Outlook.
Please let me know if you can't see your email on the web, or if you're having trouble logging in.
For email addresses with other domains, please log in to the email provider's webmail to see if you can view the email properly, and let me know the domain name.
If there are any errors or prompts, you can also take a screenshot of it and send it to the reply, you can use Ctrl + V to paste the screenshot into the edit bar.
Looking forward to hearing from you.
Best Regards,
Jason.YA - MSFT | Microsoft Community Support Specialist
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Hello everyone, I really really need help to reset my Gmail password, here is the issue:
I have my Gmail account for the past 8 years, and all my socials, bank and other important things are connected to it.
It is open on my laptop (windows) and was open in my mobile (android) which is now broken, which means I lost access to it. Now trying to open my Gmail on a new mobile (android), I type the password incorrectly. I know, it is my fault, should be more careful and responsable. So when trying to reset the password it is asking me to use my mobile to verify, or the phone number which is mentioned in my Gmail account, to none of which I have access.
How else can I reset the password? I tried the recovery steps, but it is again asking for my mobile, I am feeling so lost, please kindly help me.
Thank you