Videos
Ok, so I find my beloved Symmetry case for my equally loved 12 Pro loosing its grip. I start a claim with OtterBox and find that my MagSafe version has limited color availability. I’m fine with just about any color as long as I get the protection and functionality I purchased through Amazon. I am informed that a MagSafe version would be on its way after I send in some pictures. I take the pictures and get approved.
A few weeks later I open an envelope to find a beautiful black Symmetry enclosed, WITHOUT MAGSAFE. I check email and there’s a message saying no more MagSafe symmetry products are available.
I call as I need MagSafe and get danced around with a customer support agent hearing that no more MagSafe product was available in Symmetry. I reluctantly accept some credit that I have yet to claim.
Last night I do some searching as Prime Days were about to start and find new Symmetry cases for a 12 Pro in clear are available from the OTTERBOX STORE.
I am very disappointed in OtterBox on so many fronts.