I found the resolution to this issue a few weeks back and due to me being lazy I have yet to publish the full resolution on by blog. So I now have to write it up for you. Please follow the below to the letter and I guarantee it will work.
- Install Microsoft Office 2010 SP2. (download links towards the middle of the page)
- Restart if required, now remove all email profiles on the machine via the mail (32bit) utility
- Create a new mail profile and open Outlook
- When the wizard loads choose to configure a new exchange account
- For the server enter:
outlook.office365.com - Email and password should be the Office 365 email and password
- Click "More Settings" in the bottom right
- Under the Advanced tab uncheck "Download shared folders".
- Under the security tab, in the "Logon network security" drop-down select Anonymous Authentication.
- Under the 'connection' tab check "Connect to Microsoft Exchange using HTTP".
- Click "Exchange Proxy Settings" use the URL:
outlook.office365.com - Tick "Only connect to proxy servers that have this principal name in their certificate" and enter:
msstd:outlook.com(Please be aware that there's a typo in the screenshot below; the description here is correct.) - Check both the checkboxes
- Under "proxy authentication settings" drop down select "Basic Authentication".
Now reload Outlook and sign in at the first prompt. Be sure to check "Remember password".
Screenshots for reference:
Videos
Hello DonWilson
Hi, I'm Karl and will be happy to help you today.
Not entirely clear about what you are asking. Outlook '2010 by itself does not require any kind of password BUT an email account configured in '2010 may be generating that message.
Who is/are the email service provider(s) for the email account(s)? The part after the @character in the email address. Please don't include the full email address since that will get removed by the forum for security purposes?
Different providers such as Gmail, Yahoo, AOL, AT&T etc require the use of an . The fact that it worked before doesn't mean anything if there was a change from the email service provider
Hi Karl,
If I understand you correctly the end of my email address is @hotmail.com
I just changed the password for my Microsoft Account thinking perhaps that would correct whatever has happened to stop Microsoft Outlook 2010 from accepting the password it has been excepting for some time now. That did not help.
Thanks for your help!
Let me preface this by saying, yes, im aware just about everything this client is doing is out dated and a huge security flaw, not supported by MS, etc etc....
Still need to try and see if i can get it fixed though.
They are on exchange online plan 1, connecting to their mailboxes using Outlook 2010 (as up to date as possible as far as i can tell)
No one can give a straight answer as to when things began, but users are starting to be prompted for their passwords, where they used to not be.
They are getting stuck on "unable to connect to server" until they restart their machines.
They are all using Server 2008R2 Terminal servers as well.
again, I'm aware they need to update a LOT of their stuff, but i can only work with what I'm given and approved to do.
How do you link Hotmail with Outlook 2010 ? For some stupid reason , Outlook won't accept my login info .It was working just fine up until a few weeks ago . I've removed my Hotmail email from Outlook but can't add it back . I've tried every solution I can find , but nothing works. I even tried reinstalling Office .
Hey guys, I've just had the CEO of our company shouting at me on the phone: it's this weird bug where outlook doesn't remember her login credentials. It works fine for 2-5 minutes, but then the login menu pops up again. I've tried checking credentials manager, but it doesn't show any details about Office. Maybe I need to do it in the admin account? There are 2 or 3 other users in the company (of around 150+) who are having this issue. I'm completely out of ideas.. and yes, I'm ticking the 'remember' button :s
Thanks for all the help guys! I'm going to try it out soon, will keep you all posted. SO MUCH APPRECIATION!